• Oversaw operations of 60 branches across the entire South State, both company-owned and franchised.• Conducted monthly audits, adjusting systems to maintain 100% inventory accuracy aligned with physical stock levels.• Ensured timely delivery by dispatching all dealer orders within a 24-hour timeframe.• Closed all dealer and customer complaints within 48 hours, prioritizing prompt resolution and satisfaction.• Maintained cost expenditure of all branches within management budget levels, ensuring financial efficiency and organizational goals adherence.• Possesses excellent knowledge of sales operations planning and forecasting.• Conducted inventory audits for all branches in the southern region.• Demonstrates strong people management skills, leading a virtual team and fostering talent development.• Exhibits strong verbal and written communication skills, effectively simplifying complex issues within the organization.• Developed annual operating budgets and staffing levels, effectively managing operations to achieve them.• Implemented and monitored supply chain metrics, promoting the utilization of management tools.• Actively participated in the site Senior Leadership Team to establish mission, goals, and culture, fostering sustained teamwork.

• Manage entire warehouse operations in the Katanga Region for B2B, B2C, and owned store operations.• Implement effective inventory controls and demonstrate proficient knowledge of inventory management.• Exhibit outstanding leadership, organizational, multitasking, and problem-solving skills.• Drive RCA/quality culture and support continuous improvement initiatives.• Oversee hiring, training, and continual development of warehouse staff.• Ensure the security of all warehouse assets and infrastructure.• Efficiently manage returns, ensuring items are properly handled and returned to stock/supplier.• Maintain regular communication with last-mile managers to address supply challenges.• Follow up with stock controllers to uphold stock movement standards and investigate discrepancies.• Conduct regular stock takes and provide comprehensive reports on results.• Maintain optimal stock levels and initiate reordering processes to achieve a 100% fill rate.• Ensure warehouse compliance with health and safety regulations, providing appropriate training.• Liaise with government officials for smooth container handling and operations.

• Supervised all operations for Hyderabad s AP branches, ensuring smooth functioning and adherence to company standards.• Developed and implemented branch policies, goals, objectives, and procedures to streamline operations and enhance efficiency.• Managed all legal and regulatory requirements such as firm registration, drug license, FSSAI, TRADE, GST, PAN, homeopathy, allopathy, pesticide license, etc., ensuring full compliance with applicable laws.• Led and managed a team of 150 employees in a dynamic work environment, providing guidance and support to ensure optimal performance.• Conducted interviews and delivered comprehensive training programs for new hires to onboard and integrate them effectively into the organization.• Achieved a 90% on-time performance in deliveries and FC operations, implementing strategies to enhance service level agreements (SLAs).• Developed and presented seasonal/weekly merchandise inventory reports, plans, and roadmaps to optimize inventory levels and meet customer demands.• Oversaw daily, weekly, and monthly reporting for the Partner Program team, facilitating in-season adjustments and future planning initiatives.• Focused on customer acquisition, retention, and cross- sales to drive business growth and enhance customer satisfaction.• Analyzed and onboarded new vendors, conducting financial statement reviews and health checks to ensure vendor reliability and sustainability.

• Facilitated customer billing and export processes utilizing SAP SD Module.• Managed inter-unit billing operations within the SAP system for seamless financial transactions. • Collaborated with the quality assurance department to maintain and update policies and procedures to meet the standards mandated by semi-annual FDA audits.• Handled container booking, updated container details, managed packing, and loading processes efficiently.• Assisted in streamlining the order- picking process to enhance production efficiency.• Orchestrated proper shipment planning, coordinating with Production, Marketing, Quality, and Account departments for seamless execution of export shipments.• Operated PC and RF-based computer systems with a high degree of accuracy to manage various aspects of operations effectively.• Reviewed and prepared SOPs aligning with Quality Assurance (QA) standards and cross-functional departmental requirements.• Provided training to team members on updated SOPs to ensure compliance and efficiency.

• Managed a 1 Lakh sqft warehouse with a capacity of 13,000 M.T. in West Africa, specifically in Cameroon, Ghana, s Benin. • Led and supervised a local team of up to 30 employees, ensuring smooth warehouse operations. • Handled a diverse range of products including FMCG such as Cashew, Sugar, s Rice, as well as agriculture products. • Oversaw all aspects of operations including receiving, inventory management, and dispatches within the warehouse and at the port. • Coordinated logistics planning and execution with transporters, ensuring timely and efficient deliveries. • Conducted comprehensive inspections of trucks to minimize in-transit damages and losses. • Evaluated and selected new stevedores, transport, and shipping agents, optimizing for both cost and service quality. • Maintained inventory control at an exceptional level, exceeding 99% accuracy. • Utilized expertise in planning and execution to facilitate efficient vessel berthing and sailing. • Liaised closely with port stevedore authorities, ensuring seamless daily discharge/loading reports and operations. • Provided vital assistance in preparing and signing the SOP, and diligently followed up with C & F agents for customs documentation.

• Managed the efficient operation of a 1.8 Lakh Sq.ft warehouse with a capacity of 25,000 M.T in Medchal. Somaram Village, optimizing storage utilization and compliance with stacking norms.• Directed the loading of vehicles, managed completed stock, and organized load bay areas to facilitate smooth warehouse operations.• Implemented storage preservation protocols for materials and facilitated flexible location allocation based on warehouse layout requirements.• Supervised a team of up to 20 employees, coordinated workload distribution, and fostered a collaborative work environment.• Spearheaded coordination efforts for order-processing activities, optimizing workflow among team members to enhance efficiency resulting in a 15% increase in order processing speed.• Ensured comprehensive warehouse security measures and maintained accountability for all warehouse assets.• Upheld security and safety standards for stock infrastructure and inventory items, exercising meticulous attention to detail.• Monitored retail operations across South India and nationwide, ensuring seamless coordination and alignment with organizational objectives