 Supporting Hardware Problem and Co-ordinate with Vendors. Trouble shooting issues related to HP Laptops and Desktops. Installation, Configuring, Windows XP, Vista, WIN 7. Updating the Status of the Calls in the HP Service Management. Providing help in installing the OS for the end users. Backup & Restoration of critical user data. Handling escalation from customers. Managing and Monitoring of Backup Drives. Configuring and troubleshooting issues related to VPN Client. Asset Management. Hands on Support in the implementation of new projects. Closing the Calls within the SLA Period. Preparing Monitoring reports, Weekly performance, Technology Reports, Monthly Technology Report. Administration and troubleshooting of Windows 2000 and Windows 2003 Server  Managing the Print Service Using Server Admin and solving Print Service Problems. Installing and configuring Email client like MS outlook 2003, MS outlook 2007, and outlook 2010. Oversee day-to-day operations of troubleshooting server services, technical problems, and escalations from other support groups. Crating deleting the user ID for the Mcafee Encryption (Encryption Application for the Laptops) recovering the user, machine password for the same, Handling the whole site. Installing the Network printer. Microsoft Network installation, configuration and troubleshooting in Work group and Domain Environments. Installation and configuring Windows 2000 Professional, Windows XP, Windows 2000 Server and Windows 2003 Server. Working in 24/7 Data Center Operations. Managing Users, Computers, and Groups in Domain environment Monitor and optimize a server environment for application performance. Troubleshooting issues related to folder permission and folder permission inheritance. Troubleshooting print issues. Establishing and Troubleshooting of VDSL Network and Router. Data Backup of Various Departments. Application Support.

 Identify, trouble shoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modification, and upgrade internal components, Laptops and peripherals as needed. Specialized in peripheral devices printers, scanners, external storage media, IDE and SCSI. Prioritized, triaged and escalated support and helpdesk calls / emails / web forms submission to ensure the fastest processing and most efficient support possible. Provided 1st tier support of network products developed on windows platform Provided 1st and 2nd level technical support of network products demand technical advice to a customer base domestic users of the on demand and shop key automotive repair diagnostic software. Follow up with customer after resolution of their cases. Handling Ware House servers.( SQL Database server)  Support through remote Desktop and phone Handling manpower on site