 Efficiently manage resources, scheduling, and establish project benchmarks to ensure timely and successful project completion in accordance with the SLA. Capture and report project milestones and forecast to the Director in quarterly meetings Proactively identify areas for policy, procedure, and practice improvements, providing management with well-researched recommendations to enhance operational efficiency and effectiveness in line with the OKR identified by the management. Provide leadership and direction to cross functional teams to sustain KPI. Facilitate and lead monthly/weekly business review meetings with stakeholders, ensuring alignment with project goals and fostering open communication channels. Monitor E2E production process to identify bottlenecks across projects. Analyze for pattern and implement preventive actions. Conduct one-on-one meetings with team members to provide mentorship, guidance, and support, facilitating continuous improvement in performance and professional development. Effectively clarify and resolve critical issues in a fast-paced, time-sensitive environment, ensuring minimal disruption to project timelines and deliverables. Take ownership of internal and external reporting requirements. Identify and prioritize improvement opportunities aligned with business goals and objectives, laying the foundation for continued future growth and success. Collaborate closely with the client's Global process leaders and internal service delivery leaders to drive quality projects in alignment with the client's strategic objectives, fostering strong partnerships and delivering value-added solutions.

 Supervised a team of 10 project managers, guaranteeing their adherence to established standards and objectives for performance excellence. Served as the primary point of contact for internal and external stakeholders, handling feedback and escalations with professionalism and efficiency. Led initiatives for process enhancement and conducted rigorous quality assessments to uphold superior team performance. Implemented client-requested workflow and process changes, ensuring seamless adaptation to evolving project requirements. Improved operational efficiency by refining procedures and introducing workflow modifications to surpass client expectations and ensure satisfaction. Successfully concluded an intensive six-week on-site training program in the United States focused on the journal management process, preparing for its offshore implementation. Established operational processes following successful training completion, ensuring smooth transition and implementation. Managed pilot projects during transition phase, surpassing client expectations and delivering exceptional results. Led recruitment efforts and developed a six-week training program for new hires, ensuring preparedness for project assignments. Ensured successful completion of training program, enabling resources to effectively handle new projects. Oversaw the generation and dissemination of internal and external reports to relevant stakeholders.