• Proficiency in SFDC Administrative tasks like User Administration, creating Profiles, Roles, Users, Page Layouts, Approval process, Workflow Rule, Process Builder, Data Security Model.• Taking ownership in validation/deployment errors during promotions in Copado.• Setting up the CI/CD pipeline and environment from scratch using Copado and related tools.• Supporting post deployment activities, knowledge transfer and documentation. Performed sandbox refreshes and post refresh activities based on the requirement from release management team.• Administering Salesforce security and works with the global security team on system audits.• Assisting with testing of system releases, enhancements and bug fixes. • Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.• Communicating any system maintenance activities and software upgrades to the appropriate teams.• Providing first level testing of new features.• Providing constant feedback on areas of improvement in process, usability and capability.• Adding new configuration elements including approved changes to business process, organization changes, workflows, and security models.• Working collaboratively with teams, as necessary, and assume individual responsibility for assigned portions of Platform goals.• Reporting weekly status to the manager and project.• Collaborating with teams in different geographical locations.• Expanding or refining sharing rules and access privileges so records can be properly viewed and manipulated.• Creating/Managing Reports and Dashboards for better user experience with their sales and service- based apps.• Managing Apps for Classic and Lightning experience.• Troubleshooting, User Assistance, and reconfigurations.

Worked with Standard and Custom Objects, Data Validation, Workflow, and Approval Processes, Reports, and Dashboards. Dealt with queues, groups and created assignment rules email alerts and templates for case management.Worked on user management, profiles, permission sets and OWD. Implemented basic flows to automate business requirements.Worked on data loading activities using Inspector and data loader.Worked on Certificate management, single sign on setup, Oracle cpq setup. Page layout modifications and assignments.Managing a team of admins and developers in Salesforce projects. Communicating and acting as the first point of call for clients.Incident handling through Service Now tool for better tracking. Maintaining documentation for the new additions and challenges faced.Managing a team of admins and developers in Salesforce projects. Communicating and acting as the first point of call for clients.Incident handling through Service Now tool for better tracking. Maintaining documentation for the new additions and challenges faced.Training business users and team on new technologies/tools.Participating in CRB calls and IRB meetings to represent changes or updates from the team.Manage user setup, profiles, roles, sharing rules, customization of objects, fields, record types, page layouts and validations.Proficiency in SFDC Administrative tasks like User Administration, creating Profiles, Roles, Users, Page Layouts, Approval process, Workflow Rule.Migrated data from legacy system to Salesforce.com using Data Loader.Troubleshooting, User Assistance and reconfigurations.

• Installs, modifies, and makes minor repairs to computer hardware and software systems.• Mostly worked one Resolving the tickets representing staff-generated technical requests or problems • and troubleshoots technical issues to maintain productivity.• Maintains system functionality by testing computer components.• We Helps design and implement networks.• Consults with users to determine appropriate hardware and software needs and assists in placing orders.• Tests compatibility of new programs with existing ones.• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.• Installs software and necessary applications for workflow.• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, • Maintains system capability by testing computer components.• Carries out software, network, and database performance tuning.• Documents hardware and software updates.• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.