Nagarajan K Email & Phone Number

Chennai, Tamil Nadu, India

Led IT Infrastructure strategy and operations to support the company's growth, delivering innovative solutions for cost efficiency, operational excellence, and enterprise IT resilience. Spearheaded end-to-end infrastructure management, ensuring alignment with business objectives through robust project delivery and service quality enhancement.Key Achievements:• Cost Optimization: Reduced operational expenses by 9.5% through optimized internet and network services, strategic vendor negotiations, and effective resource allocation.• 24x7 Support Implementation: Established a continuous support model and enhanced SLA adherence by implementing ITIL-based processes, resulting in 99.6% uptime and improved service quality.• Global IT Framework: Directed the creation and deployment of global IT policies, improving data center resilience and aligning network security with company standards.• Cross-Border Project Success: Managed infrastructure setups in Malaysia, Dubai, and Sri Lanka, including CCTV and network configuration, enhancing global IT presence and receiving client accolades.• High-Impact Initiatives: Spearheaded HRMS server implementation, G-Suite migration, and extensive server virtualization, yielding significant cost savings on maintenance and power.

Chennai, Tamil Nadu, India

Responsible for managing IT Infrastructure operations with a focus on service delivery excellence, data center management, and risk mitigation. Enhanced IT operational efficiency, minimized downtime, and led critical technology transformations.Key Achievements:• Comprehensive IT Support: Delivered on-time, efficient support through proactive incident and change management, driving improvements in client satisfaction and operational consistency.• Project Leadership: Directed complete lifecycle projects for data center management, server upgrades, and network infrastructure improvements, leading to improved application performance and resource utilization.• Disaster Recovery Readiness: Established robust disaster recovery and business continuity planning, ensuring high resilience and preparedness for unforeseen events.• Client Relationship Strengthening: Developed a framework for institutional client management that increased client retention, contributing to a 12% revenue growth.

Va Tech Wabag Ltd, Chennai

Managed IT systems and infrastructure, overseeing server and network administration, storage management, and enterprise application support. Known for maintaining high service availability and delivering strategic IT solutions that aligned with the company’s business needs.Key Achievements:• Datacenter Excellence: Designed and implemented a Tier 3 Data Center for an 11-story building, earning recognition for exceptional performance and operational excellence.• Innovative Cost Savings: Transitioned 12 physical servers to a virtual environment, saving 19% in power and cooling costs, significantly reducing the overall IT expenditure.• Crisis Management Leadership: Demonstrated leadership during the Vardha Cyclone, ensuring minimal IT service disruption, recognized with a significant contribution award.• Cloud Transition and Asset Management: Led the migration to G-Suite cloud for email and cloud server management, enhancing service reliability and operational efficiency.

Chennai Area, India

Delivered hands-on expertise in server, network, and desktop infrastructure support as an on-site engineer for Delphi-TVS Ltd. Contributed to network setup, system configuration, and hardware maintenance, ensuring smooth IT operations across client locations.Key Achievements:• Revenue Generation: Enabled revenue growth by providing reliable IT support and maintenance for client systems, achieving high levels of customer satisfaction.• LAN Integration for CNC Monitoring: Developed remote monitoring systems for CNC machines over LAN, recognized by the IT Head for innovation and technical skill.• Service Efficiency: Supported critical IT installations and configured secure network connections, improving client systems’ reliability and performance.

Trichy

Began career in IT infrastructure with hands-on experience in installation, configuration, and troubleshooting of desktop and network systems. Built foundational expertise in hardware and software support, laying the groundwork for a career in IT management.Key Contributions:• Provided high-quality helpdesk support and troubleshooting for hardware issues, enhancing service satisfaction among external clients.• Developed skills in system configuration and network management, which served as a strong foundation for future roles in IT infrastructure.➤ Specialties: IT Infrastructure Management, Data Center Management, Network Administration, Service Delivery, Project Management, Cost Optimization, Disaster Recovery Planning, Business Continuity Planning, ITIL Standards, Vendor Management, Global IT Support, Cross-functional Team Leadership, Process Optimization, Service Desk Operations, Client Relationship Management, SLA Adherence, Cloud Migration, Virtualization, Server Administration, Firewall Management, Enterprise Applications, Security Management, Incident Management, Change Management, Risk Management, Stakeholder Management, System Design & Implementation, Microsoft Dynamics Navision, Google Workspace/G-Suite, VMware Tools, Escalation Management, Helpdesk Support, Process Re-engineering, Tier 3 Data Center, Crisis Management, Technical Leadership, Performance Optimization, Operational Efficiency, Budgeting and Planning, Technical Documentation.

Master'S Degree, 11+, 69.53 % First Class

Activities and Societies: Swimming, Playing cricketM.sc applied Physics & computer electronics

B.Sc, Industrial Electronics