Nagarajan Raman Email and Phone Number

Insurance Industry professional with 2 decades of expertise. In my last position as Sr. Manager with Bharti AXA General Insurance, I dealt with Auto Claim Management. Managed a team and ensured that the process of an insurance claim is handled well and efficiently. I am known as a Domain Expert; I work with strict financial regulations and procedures and always like to ensure that I keep up to date with the latest policies and procedures to ensure that I am providing the best service I possibly can. I am IRDA Licensed Surveyor for Motor (License no: 74193 & valid date: 29 NOV 22).I pay specific attention to every detail and can spot inconsistencies or patterns. My critical thinking and communication skills are sharp which helped me to calm agitated clients while making informed decisions relating to their case. Completed required investigations on referred files in a timely manner; investigated claims, conducted field audits, determined losses and reported findings. Obtained all necessary information to complete the proper evaluation of OD claims. EXPERIENCE: 9 years at Bharti AXA General Insurance was very enriching experience. As a Senior Manager, I took care of my team and customers; delivered results as per the IRDA norms. I took care of a wide gamut activities encompassing: 1.Inspection and assessment of the vehicle within the TAT 2. Periodic review of the claims and maintaining SIH 5 to 7 days YTD 3.Maintenance of Bill date to settlement date as 3 days TAT 4.Strong business relations with OEM, Non OEM repairer, Panel Surveyor and Investigators 5. Management of major loss claims, premium segment vehicles & commercial vehicles 6.Fraud claims management & manipulating claims with better Investigation skill to reduce the company admissibility.Initiated the Live Video Streaming to the repairer and inspected 150 to 170 claims per month. Independently handled more than 20K to 1.50 Lakhs of claim files, verified the admissibility, damages tailed with the cause of loss, assessment of the both parts and labour as per the policy terms and conditions.OFR approval for MG & KIA vehicles entire South Zone verified the admissibility; damages tally with the cause of loss, parts replaced were available as child parts, Repair Vs Replacement conversion to minimize the company liability at initial stage itself.SKILLS: Team Handling, Claims Handling and Investigations, Risk Assessment and Mitigation, Damage Assessment, Evaluation, Claims Reports and Documentation, Policy Interpretation, Confidential Records Management, Client Management, OFR Reviews, Team Building.