Krishna Nagarajan Email & Phone Number

New York, Ny, Us

- Managed a 3+ PM team across multiple product lines including hiring & mentorship- Lead strategic Gen AI project to improve platform resources. Developed vision & strategy, presented to C-suite to gain buy in. Successfully implemented MVP to automate resource curation process.- Lead a large cross functional project to release comprehensive platform upgrade to 500+ customers that include critical new features as well 50+ user enhancements.- Implemented numerous product operations process improvements including escalation process, release management, etc., to improve PM engagement & increase long term roadmap.- Lead the development of industry standard for social care taxonomy and developed automation to reduce implementation time from 2+ months to <1 week.- Lead a strategic multi-feature project and coordinated with customer success team to successfully migrate 10+ customers from acquired platform.- Managed multiple customer escalations to deliver product enhancements on time to meet go-live deadlines

Boston, Massachusetts, Us

• Develop Product Vision & Strategy for the Buyer and Supplier experience products and lead the team to execute and grow the business.• Created a product strategy & vision and gained alignment with leadership & cross functional team. Developed 12 month product roadmap• Conducted extensive customer, market and competitive research to drive two future buyer shopping experience products and presented C-suite (First product in prototype stage)• Directly managed and mentored PM team to drive features across multiple product lines• Launched 40+ features with 6 major feature enhancements using Agile philosophy to drive product sales as well as increase feature adoption/customer engagement• Built proof of concepts for multiple product ideas to test market by working very closely with UX and Engg.• Partnered with engineering leadership to implement process improvement plans to increase sprint velocity.• Owned a customer feature request process to drive visibility and priority of customer requests to directly impact NRR.• Presented monthly product plan and quarterly product strategy (QPS) to leadership to drive cross team collaboration as well as sales enablement

Seattle, Wa, Us

• Own Detail Page and Search experience to improve Customer Experience for high consideration products on Amazon• Launched numerous complex cross team features on product detail page & checkout including a Promise feature that resulted in >$300+MM impact• Led numerous projects to drive conversion on Search & Detail page – E.g., Suggest product recommendation of products by Price, etc., Improve Detail page content via product images or high quality descriptions.• Developed and presented to leadership a multi-quarter roadmap for MVP launch of omni-channel program with multiple team/tech dependencies • Performed Amazon Search ML model deep dive to pivot team strategy and identified conversion driver initiatives as recommendation to leadership• Conducted multiple Customer research, User studies and interviews to constantly identify pain points and to work backwards on features to develop

Seattle, Wa, Us

• Owned Services program within Amazon Business and drove the B2B services top line by 80% by launching new services & features, developing marketing campaigns as well as onboarding new providers• Launched numerous complex cross org features by partnering with multiple dev teams and UX teams resulting in 10+% increase in service revenue • Mentored services category manager to focus on right metrics and launch services as well service providers to achieve program goals• Developed metrics as well as program goals, authored SQL queries to extract metrics and presented data to leadership as part of weekly business review• Finalist at next big idea for Amazon Business's "Think Big" strategy PRFAQ competition where I presented to senior leadership on how to scale and grow the business services program

Vélizy-Villacoublay, Fr

Vélizy-Villacoublay, Fr

In addition to helping customers and field offices with technical questions on Abaqus /CAE, /Viewer, CATIA V5 & V6 Simulation products, developed Plug-ins (scripts) using Python for Abaqus /CAE to simplify customer workflow and managed Virtual Team for CATIA V5 Simulation product. Other responsibilities included delivering webinars and product demonstrations and working with product management to identify future enhancements. Also created complete training material for simulation products ( Abaqus for CATIA, DesignSight (CATIA V6)) and participated as test engineer for various development projects.

Vélizy-Villacoublay, Fr

Lead the QC Team and efficiently managed resource to meet various deadlines and to make sure the product is up to the required quality standards.Responsibilities included mentoring new engineers, review analysis results to find bugs in code, manage projects related to new feature testing and upgrade and improve QC script using Perl.

• Oversaw the quality of all the incoming components through Sub-Contract.• Interacted with suppliers to address the quality issues in sheet metals and finished components.• Assisted in Planning Steel and Sub-Contracting activities for projects.

Master Of Business Administration (Mba)

Masters Of Science, Mechanical Engineering (Msme)

Bachelor Of Science, Mechanical Engineering (Bsme)