Good understanding and hands-on experience with the ServiceNow built-in components on both server and client-side. Worked on multiple version/patch upgrades in line with ServiceNow defined best practices. Good understanding on the ServiceNow architecture and its table relationships. Excellent knowledge of designing custom solutions using Business rules, Script Includes and Fix scripts. Good experience with working on SLAs, ACLs, Notifications, Events, Inbound Email Configuration, Dashboards and Reports, Groups, Forms/Items/Offerings, Service Portals, Record producers, and Catalogs Item creation