Nagaraju Pdsl Email & Phone Number

Coventry, GB

Coventry, United Kingdom

Oversee critical functions within the company, ensuring operational efficiency and financial health.Manage financial strategies to foster company growth and stability.Play a key role in talent management, promoting a culture of excellence and development among staff.Build and maintain strong client relationships while addressing potential business.

Coventry, United Kingdom

Corporate planning, Budgeting, Manpower scheduling, Managing profitability of the centreBuild mutually successful relationship with Clients to understand and deliver their requirementsProviding strategic direction, leadership and transitioning the business line from the project mode to an well-defined operational mode to meet business objectivesTalent.

Hyderabad Area, India

• Manage the Real Time Workforce analysts to ensure day to day activities are adhered to
• Produce WFM reports such as attendance, absence, and adherence, intraday and ad hoc reports
• Manage and monitor volume and staffing data. Analyze and interpret the data to make recommendations for adjustments to staffing levels to ensure service level requirements and financial efficiency measurements are met.
• Coordinated with Vendors to ensure accuracy of invoices and efficiency of invoicing process
• Implemented working procedures for the optimization of invoice processing
• Researched into discrepancies with invoices and reconciled records

Cyber Towers, Madhapur Hyderabad

Communicating, monitoring and evaluating all activities related to call center quality, including participating in weekly meetings / Calibrations calls with Client to access needs, gain feedback, and provide additional information as necessary, conduct quality audits to evaluate current tools and team skills. Help to identify improvements to the processes.