Nagaraju Pdsl Email & Phone Number

Coventry, Gb

Coventry, United Kingdom

Oversee critical functions within the company, ensuring operational efficiency and financial health.Manage financial strategies to foster company growth and stability.Play a key role in talent management, promoting a culture of excellence and development among staff.Build and maintain strong client relationships while addressing potential business risks.Lead strategic initiatives for business expansion, potentially including acquisitions.Ensure accurate and transparent management reporting across the organization.

Coventry, United Kingdom

Corporate planning, Budgeting, Manpower scheduling, Managing profitability of the centreBuild mutually successful relationship with Clients to understand and deliver their requirementsProviding strategic direction, leadership and transitioning the business line from the project mode to an well-defined operational mode to meet business objectivesTalent acquisition, nurturing, mentoring & retention of staff Leading and driving enhanced performance initiatives, innovation and continuous improvement, whilst ensuring the customer experience is world class and value is maximisedBe ultimately responsible for Quality and HSE within your operational areasProviding advice and problem solving across a range of queriesAnalysing risks inherent to Operational Data and also looking how to remediate themEnsure there is a focus on customer delivery across the operationOperations Data ManagementOversight of documentation operations, specifically pertaining to client dataOwning P&L for the business line and driving cost optimisation with a key focus on the development and delivery of the company’s commercial and financial objectivesEnsure budgets are met and forecasting targets are beatenProcess improvement, Leading global growth initiatives, including acquisitionsMaintaining MIS and all other Management reporting Single point of contact for Escalation

Hyderabad Area, India

• Manage the Real Time Workforce analysts to ensure day to day activities are adhered to• Produce WFM reports such as attendance, absence, and adherence, intraday and ad hoc reports • Manage and monitor volume and staffing data. Analyze and interpret the data to make recommendations for adjustments to staffing levels to ensure service level requirements and financial efficiency measurements are met throughout the day• Coordinated with Vendors to ensure accuracy of invoices and efficiency of invoicing process• Implemented working procedures for the optimization of invoice processing• Researched into discrepancies with invoices and reconciled records• Track, analyze and report center and agent performance with reports • Manage scheduling process. Ensure sufficient time is planned to support the business needs through training, individual representative development, team meetings/coaching and quality coaching. Fill staffing gaps when current day volume is higher than normal• Develop a strong working relationship with other groups within the organization to ensure efficient and effective problem solving and issue resolution.• Cross-train team members on design structures, methods, and links in order to enhance their skills and knowledge• Assure database and reports integrity by checking data accuracy, applying reasonability checks, and maintaining audit trails• Preparing of performance based incentives with multiple metrics with accuracy for over 700+ employees of site• Maintaining incentive records and was a single point of contact for all queries pertaining to performance scores• Exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service• Has a strong work ethic, sharp eye for detail, and a commitment to providing a high-quality work• Displays strong written and verbal communication skills and works with integrity

Cyber Towers, Madhapur Hyderabad

Communicating, monitoring and evaluating all activities related to call center quality, including participating in weekly meetings / Calibrations calls with Client to access needs, gain feedback, and provide additional information as necessary, conduct quality audits to evaluate current tools and team skills. Help to identify improvements to the processes and customer experience. Assisting Supervisors and Coach-monitor representative performance. Preparing multiple reports (daily, weekly, monthly & quarterly) and analyzing performance of the process.