Manager, Technical Writing
Current• Designing Information Architecture: Organize content to improve document findability and usability, ensuring optimal content structure across all platforms.• Comprehensive Content Strategies: Develop and implement comprehensive content strategies to enhance accessibility and user engagement that aligns with organizational goals and user needs.• Cloud-Based Writing Tools Adoption: Use tools such as ReadMe and Contentful to ensure seamless collaboration and easy access for cross-functional teams.• Evaluating AI Tools: Enhance and support product documentation processes through AI tools, focusing on improving content quality, efficiency, and user experience.• Relevance and Visibility: Initiatives to ensure the documentation team's relevance to other technical teams. Generate opportunities and improve visibility by conducting presentations to advertise skills and expertise. Data mining, cleansing and transforming data by collaborating with cross functional teams.• Building a Strong Team: Attract and retain top talent. Train, mentor, conduct periodic performance evaluations, work breakdown, goal setting, and identify learning and development needs.• On-Time Delivery and Quality: Ensure on-time delivery with desired quality by driving phased execution of multiple projects that include planning, requirement gathering, managing risks, tracking progress, and collaborating with diverse teams and globally distributed stakeholders.• Handling Various Document Types: Develop document types such as online help, instructional videos, installation and configuration manuals, release notes/ change logs, UI documentation, and wireframing.