At Freshworks, we believe your business deserves better software - software that’s ready to go, easy to setup and use, and requires minimal customization. All of our products live up to this promise and are backed by our world-class support. And the best part is, you don’t have to break the bank to get them working.Today, over 150,000 companies trust our software to run their business. We believe it’s just the beginning...

Synergita is a SaaS based solution focused on bringing affordable talent management solutions to every organization. Having seen the challenges that HR goes through in managing talent in several different organizations and the need to bring the performance management and feedback systems more closer to the business and people, Asteor created the Synergita platform and now it's become Aspire Systems group company.Roles and Responsibilities:- Scope, define, design solution offerings;… Show more Synergita is a SaaS based solution focused on bringing affordable talent management solutions to every organization. Having seen the challenges that HR goes through in managing talent in several different organizations and the need to bring the performance management and feedback systems more closer to the business and people, Asteor created the Synergita platform and now it's become Aspire Systems group company.Roles and Responsibilities:- Scope, define, design solution offerings; driving end to end technical solutions- Analyze customer requirements, suggests best practices and help define business requirements- Successfully plan, organize, on-board and manage all phases of a Talent management software implementation to ensure customer satisfaction- Proactively follow-up, clarify and validate on customer needs on an ongoing basis- Playing a key role as reviewing authority for all ongoing project implementations- Takes ownership and works closely with core team on the customer reported issues and brings to the closure with resolution- Training the end users on the product front and handle customer support- Participate in knowledge transfer, documentation and information sharing- Review the customers feedback continuously and then suggested ways to improve the processes and gained the customer satisfaction rateAchievements:-Successfully delivered one of the large project with 70K + users on-boarded to Performance tool and completed their assessment smoothly- Successfully implemented performance online tool for Yokogawa (Singapore) and brainstormed how the process can be made simple.- Awarded with Role Star for the year 2017 and 2019 at Aspire Systems Show less

Aspire Systems is a global technology services firm serving as a trusted technology partner for our customers. We work with some of the world's most innovative enterprises and independent software vendors, helping them leverage technology and outsourcing in our specific areas of expertise.Our core philosophy of "Attention. Always." communicates our belief in lavishing care and attention on our customers and employees

Roles and Responsibilities:- Worked on IEX total view Work Force Management product software for USAA client- Handling the technical support calls & tickets with in SLA- Takes ownership on the issue raised and sees problem through to resolution- Provide training to the new user on the product front and handle queries- Supporting team with Latest updates on Product & Process changes- Documented procedures and business processes and shared information with appropriate… Show more Roles and Responsibilities:- Worked on IEX total view Work Force Management product software for USAA client- Handling the technical support calls & tickets with in SLA- Takes ownership on the issue raised and sees problem through to resolution- Provide training to the new user on the product front and handle queries- Supporting team with Latest updates on Product & Process changes- Documented procedures and business processes and shared information with appropriate stakeholdersAchievements:- Honored twice with the Star Performer award Show less

Roles and Responsibilities:- Troubleshooting the Access Controller Door, FAS and CCTV systems.- Monitoring the Systems performance and health check- Handle the tickets opened by the client and document all queries- Collaborated with vendors to locate replacement components and resolveadvanced problems