Experienced Senior Operations manager with a demonstrated history of working in the information technology and services industry. Skilled in Customer Relationship Management (CRM), B2B, B2C, Management, Product Development and Strategic Planning.Im a highly motivated and results-driven professional with over 14+ years of experience in the field of software development. I have a strong background in information technology and software development, as well as extensive experience in project and program management.My technical knowledge is complemented by strong communication skills, making me an effective Leader and has extensive experience in developing web applications, mobile applications, and desktop applications. Im an excellent communicator, both written and verbal, and is highly adept at navigating complex organisational environments, I am also an avid researcher and is always looking for new ways to improve existing software. I’ll be constantly exploring new technologies and is always eager to learn. I am an excellent problem solver and is highly capable of managing complex projects. My technical skills combined with my creative thinking allows me to develop innovative solutions. Im also an effective mentor and trainer, leading teams and setting a successful example for others.
-
Assistant ManagerBitla SoftwareBengaluru, Ka, In
-
BuildingKuposu.Ai Nov 2024 - Present -
National HeadYestracker Gps Jan 2023 - Present- I'm responsible for developing and executing strategies to build relationships with stakeholders, enhance customer satisfaction and increase revenue for the company. I worked closely with the sales team to identify potential customers and develop relationships through various marketing channels. I also monitored performance of our business development efforts and looked for areas of improvement.- I'm responsible for ensuring smooth operations in the company by providing excellent customer service. I also monitored customer feedback and provided solutions to their problems.- I'm responsible for creating effective marketing campaigns to increase brand awareness and promote the company’s products and services. I used various channels such as email, social media, and print media to reach out to potential customers. I also monitored performance of our marketing efforts and looked for areas of improvement.- I'm responsible for managing the company’s social media accounts and creating content to engage with our target audience. I managed posts and campaigns on platforms like Facebook, Twitter, and Instagram. I also monitored customer feedback and responded to queries in a timely manner.- I'm responsible for developing. -
Assistant ManagerBitla Software Jan 2021 - Dec 2022Bangalore, Karnataka, In1) Pan India Bus Operators Close Connections.2) Heading Customer Success function for Travel Business: Onboarding, Training, Services, Customer Support, Renewals.3) Efficiently managed vendor relationships, including invoice processing, payment coordination & contract management.4) Escalation Support on technical problems, other payment & inventory problems.5) Acting as the single point of escalation and ensuring timely resolutions of the challenges as per the SLAs.6) Ensure work allocation and productivity for states/Pan India handled.7) Working cross-functionally with the Product, Support and Engineering teams to understand new releases and ensuring seamless Onboarding for Customer delight.8) Defining Operational metrics for the team and establishing system for tracking metrics.9) Conducting periodic performance reviews as well as mentoring /coaching the team members.10) Acting as the single point of escalation and ensuring timely resolutions of the challenges as per the SLAs.11) Providing periodic project updates and reporting to Managing Director- COO
-
Sr. Operations Lead - Trackingo | Bus Mobility | PowerxBitla Software Jan 2019 - Jan 2021Bangalore, Karnataka, InBitla Bus Mobility - Bus Mobility app enables operators to book tickets and collect payments. unique features of the operator app is offline operation mode, which allows the data to be synced simultaneously on all the transactions that have been performed by the operator, once the connectivity is established. Bus operator app solves a lot of problems for the operators on the field.Bitla PowerX - Bus Business Intelligence App (Bus BI) is a guide to success for the Management and provides real-time insight to the Operation, Performance, Revenues and the intelligence on the Occupancy. This makes the management equipped to take action on a real-time basis for strategic planning, initiate corrective steps to increase Occupancy, maximize Revenues and uplift performance to new heights.
-
Operations Lead - TrackingoBitla Software Sep 2017 - Jan 2019Bangalore, Karnataka, InBitla TrackinGo GPS Tracking for Passengers & Bus Operators - Track & Monitor your vehicles securely with ETA & event based SMS alerts to your Travellers & Dispatch Managers.TrackinGo Provides real time GPS Tracking for Passengers, Bus Operators with SMS Alerts & ETA integrated into Mobile Booking Apps and Bus Mobility Apps for Drivers, Conductors, Dispatch Managers and more. Works with any GPS Device'sWe have integrated this great technology of live bus tracking in almost all of our buses. This helps the passengers to be informed about the live position of the bus, thus helping them in planning their commute to the bus stand. It also prevents the unwanted stress of missing or waiting for the bus in case of delays.Track Your Bus : Passengers can track their Bus by PNR number, Phone number & Short Code.www.trackingo.in
-
Senior Product Support - Trabol.ComBitla Software Nov 2015 - Sep 2017Bangalore, Karnataka, In1) Daily Interaction With Bus Owners / Operators.2) Driving Team of Back end operations to maintain Operators day to day activities, Maintaining Quota / Inventories.3) Managing Operators Payments.4) Resolving Customer issues on escalation.5) Coordinating with B2C and OMS Teams for smoother run of the process.6) Managing API Partners ( Inward ) Getting new operators on platform / procure API.7) Improve Customer perception and product-wise market share, good understanding of technical and market feasibility of the product.8) Take end-to-end ownership of the product line, identify market requirements, define the product visionwww.trabol.com is an unique platform where customers can avail best fares/deals by comparing across all operator & provider in the industry. It also provides an unique feature such as feedback, ratings and wide range of filters which enable them choose "Bus operators, Type of Bus, Ticket Fares, Boarding Points, Dropping Points, etc". You can choose your preferred operator and provider to book the ticket, we will provide you the best discount available in the operator website.
-
Technical Support Engineer - TicketsimplyBitla Software Nov 2013 - Nov 2015Bangalore, Karnataka, In1) Automation of Ticketing, Agents, Branches, Users, Agent Quotas, Coaches, Services, Drivers, offline branches, help lines, Terms & conditions.2) An end-2-end fully automated, fully managed solution for easy operations of your business.3) Get your tickets sold by more franchises/agents, more online portals, and hence more occupancy.4) Cancel, view, print, block & unblock quota seats/tickets.5) Get your tickets sold on all major online portals.6) Operational efficiency, Complete Revenue Tracking and Reduced expenses, discipline, Fraud reduction.7) Complete control on inventory, commissions, franchises etc.www.bitlasoft.com
-
AssociateVodafone (B2B) Mar 2012 - Mar 2013In1) Evaluates current methods of collection operations for quality, efficiency, effectiveness, and cost consideration.2) Supervises collections projects related to new services and products to ensure that specific collection goals are met.3) Resolves diverse non-routine problems that deviate from standard collection policies as they occur.4) Handled many critical customers and have reached targets for getting the maximum numbers of customers for making their payments on time.5) Trains and coaches to team members.
Nag Arjun Skills
Frequently Asked Questions about Nag Arjun
What company does Nag Arjun work for?
Nag Arjun works for Bitla Software
What is Nag Arjun's role at the current company?
Nag Arjun's current role is Assistant Manager.
What skills is Nag Arjun known for?
Nag Arjun has skills like Management, Team Management, Business Development, Business Analysis, Microsoft Office, Crm, Technical Support, Web Services, Agile Methodologies, Rest, Product Development, B2b.
Who are Nag Arjun's colleagues?
Nag Arjun's colleagues are Esther Andy, Mohit Sharma, Majorsden Hotel, Bharath Kumar, Hanumanth H K, Raju Vempati, Shaik Shakeena.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial