Naga Srikanth Email & Phone Number

Cork, County Cork, Ireland

• Day-to-day customer care and administration of cloud services.
• Resolved client incidents and requests in a timely and professional manner via effective investigation, triage, and resolution of support requests.
• Active Directory Administration across multiple domains.
• Responsible for Supporting 0365 to the End users
• Answered incoming calls and logged all users’ questions and issues accurately and efficiently into the ticketing system.
• Supported a user base of 2000+ employees both local and in remote locations throughout the US, including remote offices located in the Netherlands, UK, Poland, and India.

Cork, County Cork, Ireland

Cork, County Cork, Ireland

• Provided technical support and assistance to the company’s franchise stores and worked closely with management in every store to diagnose and resolve any IT-related problematic issues.
• Troubleshooting and administering Windows 7 Desktop systems.
• Monitored and investigate network issues, managed user accounts, and worked on sustained network security, completing weekly reports and summaries and assisting in installing workstations.
• Installed and updated hardware and software and executed various administrative duties as required.
• Creating users in the active directory, resetting passwords, and troubleshooting any active directory issues.
• Reconfiguring network settings for affected printers and workstations.

Cork, County Cork, Ireland

• Analysing sales data and consumer input to discover areas for development and improvement. Responsible for producing reports, presenting results to management, and advocating improvements to store operations.
• In charge of overseeing retail operations, including opening and closing procedures, cash and payment systems, and keeping the store clean and well-maintained.Responsible for inventory management, ensuring that.
• Ensure that the store is properly merchandised in order to attract customers and increase sales. Creating eye-catching displays, determining prices, and evaluating sales data to uncover trends and opportunities are all.
• Responsible for ensuring that customers receive the best service possible. This includes training employees in customer service abilities, monitoring client interactions, and resolving any customer complaints.
• Responsible for providing the best possible service to customers. This includes educating personnel about customer service, monitoring client interactions, and resolving any customer complaints.

Dublin, County Dublin, Ireland

• Analysing sales records and comparing them to physical store inventory;
• Counting all store products and supplies;
• Developing, maintaining, and distributing inventory reports for review and suggesting necessary changes;
• Using computerized inventory software to record, track, and maintain all inventory-related data;
• Supporting supervisor with inventory replenishment reports;
• Adjusting inventory reports to account for new deliveries;

Chennai, Tamil Nadu, India

• Providing proactive communication to the customer base for wide-scale service-affecting problems
• High standard support for AWS customers across a whole range of services including EC2 (Computing), VPC (Network Design, Subnet, Security groups,VPC Endpoints,NAT Gateways, Network ACL, Routing), Route 53 (Amazon.
• Providing fast value-add responses to inbound tickets from customers, acknowledging receipt, and providing the next steps to the customer through both written and verbal channels
• Utilizing monitoring tools to proactively identify problems with systems, applications, and networks.
• document technical issues and solutions in detail for future reference, to help other team members and customers.

Chennai, Tamil Nadu, India

• Installing, configuring, and supporting workstation software, hardware, printers, and phones.
• Analyzing staff needs, identifying vulnerabilities, and boosting efficiency and accuracy.
• Execute systems and network design, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
• Software upgrades and troubleshooting any performance issues
• Train employees in using software and hardware, and provide technical support when needed.
• Knowledge of various desktop and servers OS (Windows desktop and Server 2008/2012, MacOS desktop and server, Linux - Ubuntu)

Master Of Business Administration (Mba) In Information Systems, (Cloud Computing), 2.1

Activities and Societies: -International Management -Performance Driven Marketing -Financial Analysis -Business Strategy -Personal &.

Bachelor'S Degree, Computer Science, 2.1

Activities and Societies: Social Events and Organizations- Operating system & Compiler Design - Data Communication systems - Software.