Naga Srikanth Email & Phone Number

Cork, County Cork, Ireland

• Day-to-day customer care and administration of cloud services.• Resolved client incidents and requests in a timely and professional manner via effective investigation, triage, and resolution of support requests.• Active Directory Administration across multiple domains.• Responsible for Supporting 0365 to the End users • Answered incoming calls and logged all users’ questions and issues accurately and efficiently into the ticketing system.• Supported a user base of 2000+ employees both local and in remote locations throughout the US, including remote offices located in the Netherlands, UK, Poland, and India.• Managed the daily internal helpdesk operations of a fast-scaling Start-up including internal desktop support for all laptops and desktops.• Created, updated, and maintained document workflows, user resources, and IT processes.• Enforced IT policies including security, email, accounts, passwords, and compliance policies.• Provided Tier 2 hardware/software support for multiple users (business and technical) to identify correct procedures and solutions on time.• Managed day-to-day administration functions utilizing Active Directory to facilitate password resets, create email accounts, address log-in issues, and manage group access.• Responsible for account creation for new hires/account lockouts/disabled accounts for termed users.• Ongoing software support - troubleshoot software incidents reported regarding OS, and office applications, and configured and deployed computers and mobile devices to end users.• Ongoing hardware support - troubleshoot hardware incidents reported for laptop/desktop computers, printers, and scanners.

Cork, County Cork, Ireland

Cork, County Cork, Ireland

• Provided technical support and assistance to the company’s franchise stores and worked closely with management in every store to diagnose and resolve any IT-related problematic issues.• Troubleshooting and administering Windows 7 Desktop systems.• Monitored and investigate network issues, managed user accounts, and worked on sustained network security, completing weekly reports and summaries and assisting in installing workstations.• Installed and updated hardware and software and executed various administrative duties as required.• Creating users in the active directory, resetting passwords, and troubleshooting any active directory issues.• Reconfiguring network settings for affected printers and workstations.• Creating and maintaining knowledge base articles.

Cork, County Cork, Ireland

• Analysing sales data and consumer input to discover areas for development and improvement. Responsible for producing reports, presenting results to management, and advocating improvements to store operations.• In charge of overseeing retail operations, including opening and closing procedures, cash and payment systems, and keeping the store clean and well-maintained.Responsible for inventory management, ensuring that products are well-stocked, and ensuring that prices are correct.• Ensure that the store is properly merchandised in order to attract customers and increase sales. Creating eye-catching displays, determining prices, and evaluating sales data to uncover trends and opportunities are all part of the job.• Responsible for ensuring that customers receive the best service possible. This includes training employees in customer service abilities, monitoring client interactions, and resolving any customer complaints.•Responsible for providing the best possible service to customers. This includes educating personnel about customer service, monitoring client interactions, and resolving any customer complaints.

Dublin, County Dublin, Ireland

• Analysing sales records and comparing them to physical store inventory;• Counting all store products and supplies;• Developing, maintaining, and distributing inventory reports for review and suggesting necessary changes;• Using computerized inventory software to record, track, and maintain all inventory-related data;• Supporting supervisor with inventory replenishment reports;• Adjusting inventory reports to account for new deliveries;• Ensuring that all stock on the sales floor is organized, properly stored, and in good condition;

Chennai, Tamil Nadu, India

• Providing proactive communication to the customer base for wide-scale service-affecting problems• High standard support for AWS customers across a whole range of services including EC2 (Computing), VPC (Network Design, Subnet, Security groups,VPC Endpoints,NAT Gateways, Network ACL, Routing), Route 53 (Amazon Registrar & DNS Services), ELB (Elastic Load Balancer).• Providing fast value-add responses to inbound tickets from customers, acknowledging receipt, and providing the next steps to the customer through both written and verbal channels• Utilizing monitoring tools to proactively identify problems with systems, applications, and networks.• document technical issues and solutions in detail for future reference, to help other team members and customers.

Chennai, Tamil Nadu, India

• Installing, configuring, and supporting workstation software, hardware, printers, and phones.• Analyzing staff needs, identifying vulnerabilities, and boosting efficiency and accuracy.• Execute systems and network design, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly• Software upgrades and troubleshooting any performance issues• Train employees in using software and hardware, and provide technical support when needed.• Knowledge of various desktop and servers OS (Windows desktop and Server 2008/2012, MacOS desktop and server, Linux - Ubuntu)

Master Of Business Administration (Mba) In Information Systems, (Cloud Computing), 2.1

Activities and Societies: -International Management -Performance Driven Marketing -Financial Analysis -Business Strategy -Personal &.

Bachelor'S Degree, Computer Science, 2.1

Activities and Societies: Social Events and Organizations- Operating system & Compiler Design - Data Communication systems - Software.