A dedicated and customer-focused professional with over six years of experience in customer service and technical support. Skilled in handling customer inquiries across multiple platforms, including phone, email, chat, and social media. Proven expertise in troubleshooting technical issues, providing pre- and post-sale support, and managing complex customer queries efficiently. Demonstrated success working in fast-paced environments, delivering exceptional service for major clients such as Mi India, Citibank, LifeLock, and Progressive. Strong communicator with a commitment to enhancing customer satisfaction and driving operational excellence. Proficient in using CRM tools, including Salesforce and Zoho CRM, with additional expertise in technical documentation, data management, and team collaboration