Implemented CPQ for one of the life science client in UK.My responsibilities were conducting workshops to Business teams, discover & design the solution, build, Integrate CPQ with other applications, performing unit testing, supporting System Integration Testing, supporting User Acceptance Testing.Implemented Knowledge Management System for a large Telecom Service Provider company in India. My responsibilities were Conducting workshops to Business teams and integrating Service Cloud KMS module with Siebel Application.Experience in Integrating Service and sales application with different external systems like Siebel to Service, Service to People-soft, Service to Sales, Sales to web-methods etc.Experience in configuring knowledge base, incident management and live chat in Engagement Cloud.Handled end-to-end implementations and support projects of Service Cloud and Sales Cloud projects.Have Experience in pre-sales activities (Preparing RFP and providing efforts for requirements).

Oracle Service Cloud Consultantinvolved in developing the order capturing responsive portal in service cloud, integration done between service cloud to peoplesoft application for telecommunication client in US regionOracle Service Cloud SMEConfigured Service cloud proactive and reactive chat functionality in external pages and in Mobile Pages by using engagement engine and Business rules for one of the Electricity and Gas supplying Agency.

Integrated Service cloud with different external systems like (Service Cloud to People soft, Service Cloud to Fusion HCM, Service Cloud to Siebel etc).Implemented Service Cloud for different Clients• UPC Netherlands (Display the Json encode data format in the customer Portal pages)• ING Spain(Initiate the RightNow chat from ING site via PTA)• Travel Port (Password Authentication for OKM system via RTN).• Play.com (Forward and Track)• Bourne Leisure ( Look and feel of customer portal pages and creating custom widgets)• Laterooms (Admin Forward and Track)• Ladbrokes (Reset Password from customer portal pages).• CEC (integration with ESB system and script imports).• William Hill (Forward and Track).• DHL UK (Contact import and Customer portal login widget change)• OptusKnowledge in APAC region• Payoneer Israel worked end to end implementation on integration, customer portal & mobile pages for incident management, chat and KMS functionalities.• RBS worked on hooks and redirection part.• Jabong India worked on configuring knowledge syndicated widget and configuring Answers• Belgacom worked on customer portal customization & mobile pages setting up CRON job for dynamic headers & footers

Experience in implementing Siebel projects.Good experience in Auto mobile, Finance and telecommunication domains.