● B2C Sales, Accounts Management, Sales, Outsourcing and Customer Life-cycle Management.● Managing P&L for Emerging Vertical Team.● Directed entire business operations; prepared Annual Operating Plan (AOP) and achieved targeted top & bottom-line for the business.● Leading a team of 120+ Associates; hiring, training, & managing the team’s performance with an open communication culture.● Driving multiple strategic initiatives, business targets, and creation of new business opportunities for technology-driven adaptive learning (online/offline) and Test prep segment.● Augmenting revenue and pipeline growth through strategic sales solutions, analytics, and channel partner alliances within a short time of onboarding.● Uploading customer activities inputs, Competitive Intelligence, and industry information using a CRM system● Achieving targeted top and bottom-line results, prepared annual operating plans, and created a pipeline of new sales and service opportunities. ● Implementing KPIs and incentive plans, and developing quarterly and annual sales objectives● Developing proposals as per client’s needs; presenting new products & services Attending industry functions, such as association events and conferences

 Analyzed business potential, conceptualized & executed strategies to drive sales, augment turnover and achieve desired targets Assessed each customer's technology footprint, strategic growth plans, technology strategy, and competitive landscape Created new sales opportunities by identifying the correct leads/decision-makers through cold calls, emails and website chat pop ups Implemented a customer retention program that reduced churn rate and increased customer lifetime value. Generated revenue, built customer relationships, and drove new business.  Streamlined customer onboarding process, created KPIs for line manager's in-line to AOP, and defined RNR programs to drive revenue targets. Collaborated with different GEOs to resolve customer grievances and drive B2B leads/sales from existing customer base

 Established sales vision & strategy for assigned markets for geographic expansion across the assigned region. Developed and executed a sales strategy that resulted in an increase in revenue and market share within the first year. Conceptualized and delivered sales and revenue-building strategies, product planning, and market share targets.  Reached out to B2C clients and presented the company's services. Established an Inside Sales team and augmented new customer acquisition by 100% in a year. Built a Home Demo Team, resulting in a revenue increase from ₹1.85 Lakhs to ₹13 Lakhs in the first 3 months

I drove post-paid retention for the Karnataka circle through all channels including ROK, and setting up pre-paid seamless MNP retentions for Karnataka Circle; rated as the best at PAN level. For meeting the organizational goals, I revitalized the customer relationship functions of Karnataka Circle for HNI & SME segments. Furthermore, I planned, built & implemented KPIs & incentive plans for the Sales & Operations Team based on overall company targets & courses to be sold and conducting appraisal reviews.

I defined KPIs for FOS through field visits, retentions, revenue, up-selling & escalations/outbound team, through considering factors: reachability, retentions, revenue, up-selling & no. of attempts. For meeting the organizational goals, I led day-to-day oversight of customer retention activities across the post-paid retention business. . In addition to this, I recouped onboarding & customer experience with respect to activation of connection. Furthermore, I ideated and integrated decentralization plans for the post-paid activation process for the Karnataka circle; and processed transfer of ownership, and ensured compliance of all transfer of ownerships by customers as per DOT/term cell norms.

• Strategized maximum renewals of the subscriptions across circle• Contributed in setting up Tele-calling service partner & implementing SOP• Handled the renewable process streamlining through outbound Tele-calling• Monitored daily targets & run rate for recharges• Led the project “Mobile Radio” & lead UAT executions.• Maintained productivity standards, minimized card holder attrition & collection costs • Interacted with field agencies to collect payment from delinquent customers

• Conducted performance (Quantitative & Qualitative) appraisals concentrating on bottom performers • Managed customer centric operations & ensured customer satisfaction by achieving delivery & service quality norms• Successfully identified and recommended training requirement by monitoring the QA trends; formulated training plans • Spearheaded the Awareness week on Product and services for generating and converting promotions into prospective leadsAchievements• Achieved 50 % of retention in the first month of Implementation• Received certification for the Highest Customer Retention in the 2004 • Conducted promotional activity of SIM cards & Currency with a leading channel partner ensuring highest sales of SIM cards & currency for the month• Lead & accomplished Billing presentation, Wrong escalation, revamp of notepad entries• Successfully completed project of “Spotlight- Field Visit “from call center• Designed, developed and updated intranet help desk service for maximizing online resolutions at the call center• Implemented Project on Churn Retention in the Spice call center

• Involved in updating clients in new products & services with efficient call management for achieving customer service turnaround within set time frames & maximizing customer satisfaction• Handled setting up process for customer profile verification for Airtel customers• Incorporated Rating System for verified customers, set up tele-calling desks for faster closer of verification, streamlining FOS Process• Rolled our incentive programs for FOS for better performance & higher morale• Implemented the Customer profile verification based on the client’s requirement