Nagendra Prasad Email & Phone Number

London, Ontario, Canada

Markham, Ontario, Canada

Delta, British Columbia, Canada

Helped the customers achieve their working & learning goals by sharing my knowledge, experiences, and enthusiasm on the latest tech products, services, and trends Connected with the customers to identify and convert sales opportunitiesHelped customers by meeting and exceeding their needsMaintained company merchandising standards, including current pricing, signage, planograms, promotional planners, advertising set-ups and displays.Provided coverage and assistance in all areas of the store as needed.

Bangalore-India

Worked extensively with the sales team to determine solutions to customers’ challenges and supporting the sales team to present proposals to clients.Provided demonstrations, presentations, training, consultation and sales support services for the sales team and existing clients.Built a strong relationship with customers and created new sales opportunities AccomplishmentsConducted pre-sales proof of concept demo of Citrix Xenapp virtualization solutions and Integration with Thin clients, Conducted Pre-sale demo of N-computing products for medium-sized organizationsGenerated business leads for Apple mac computers, servers, ipads by conducting technical presentations in corporate and educational institutionsResearched and implemented alternate business solutions

Bangalore -India

Responsible for building the infrastructure, processes and environment to establish a solid and scalable framework for Customer Support and Services.Responsible for directing the technical support team, as well as implementing a professional services plan to grow a Services organizationCollaborated with key functional heads to understand client requirements and define support processes, tools and procedures to build a support structure that exceeds client expectations and make Support a key success factor for the organization.Created and promoted positive relations with Services and Support partners and customers Continually investigated and introduced process improvement measuresResolved bug fixes and the customer demand for new features by acting as a technical intermediary between development and other client-facing departmentsParticipated in pre-sales activities as the technical expert.Managed backlog of service escalationsAccomplishments:Provided Technical support for Dumb Terminals, Lan Terminal Servers (TS3010 ), stallion Terminal Servers, Thin Clients etc.product Manager for Lan Terminal Servers for UnixWas responsible for Handling quality Audits and continuous improvementDrafted high-level plan to expand service offerings and increase the adoption rate of existing servicesInteracted regularly with senior management team and individual functional/department heads to ensure that the Technical Support operational priorities are aligned with business unit / company direction

Bengaluru, Karnataka, India

Performed various jobs including production and testing of PC mainboards and add-on cards such as Ethernet, IDE and multimedia. Was instrumental in obtaining the QMS- ISO quality certificate for the production unit