Nagesh Goyal Email & Phone Number

Delhi, India

Noida, Uttar Pradesh, India

New Delhi Area, India

Heading the global delivery organization for Customer Communications Management (CCM) Services at Espire. I am responsible for managing successful deliveries to all global customers for Multi-Channel CCM Services. Oversees programs and initiatives for the smooth functioning of Espire’s CCM Offshore Development Centers, ensuring clients receive high standards in customer experience, and ROI. My responsibilities also include implementing quality benchmarks, best practices and effective program management principles to exceed our client’s expectations.

New Delhi Area, India

Led the Global product development function as Director of Product Development to orchestrate and manage the India Development Centre. Act as a catalyst between the Global team in Europe and the regional office - managing the development of all learning products as well as all technology platforms including LMS, LCMS, and eCommerce. Leading a team of Program Managers and Project Managers, Instructional Designers, Software Architects and Software Engineers. Responsible for the complete strategic & operational activities of the business unit including P&L, managing costs, hiring, resource allocation, managing KPI & SLA to various projects offshore & onsite.- Setting up a global PMO in India able to execute global projects with virtual teams spread worldwide.- Conducted detailed study of LCMS (Learning Content Management System) and LMS (Learning Management System), documented requirements, performed market products analysis.- Created ROI about how implementing new platforms will benefit the company and how it would help organization further reduce costs year on year.- Transformed the development team from 2 individual developers into a highly productive technology team managing development and support of global platforms i.e. eCommerce, Digital Content delivery platform.- Reorganized development teams to introduce lean processes and highly motivated teams- Played a significant role in automation of various processes, which were earlier executed manually.

New Delhi Area, India

Led several major customer accounts and managed deliveries of successful projects. Was part of key management team between 2009 till 2011 taking key strategic decisions for the company and leading one of the biggest business units. Participated in key organizational events and internal initiatives, supporting the Sales team on various pre sales activities by providing white papers and proposals etc. Performed several pre-sales presentations on-site to large organization in the UK and Australia.- Setup of a business practice managing the delivery of all projects using Microsoft technologies. Setup of an internal COE doing various R&D activities on Microsoft SharePoint and Microsoft Dynamics- Managed key customer accounts and maintained relationships with fortune clients like Fuji Xerox, Pitney Bowes, Visit Britain, Orbis, Sinclair Knight Merz and more.- Worked with Pitney Bowes, based in Europe, leader in printing solution, to set up their development Processes and making recommendations for setup of development teams. Worked in their office in France with the capacity of Development Head managing teams at 5 locations in Europe.- Managed the offshore product development center for one of the major product development company in Australia, which is the world leader in Marketing Management Software. Worked more than 6 months based in Sydney directly with the CEO of the company setting up the development processes and establishing an offshore development center.

New Delhi Area, India

- End to end design and Implementation of CRM solution for the public sector client in the United Kingdom. This CRM application is used worldwide. The client is the tourism authority of Britain. Participated in business analysis with key stakeholders of client and architecture design of the solution.- Successfully implemented eCommerce solution for the public sector client in the United Kingdom. This is a multilingual solution having online shops in more than 15 languages.- Managed a large development team involved in the end-to-end development and delivery of 40 language corporate portals, management dashboards and websites for a very large public sector client in the United Kingdom. Worked directly with the senior stakeholders to set expectations and managed large teams located on-site as well as offshore.- Headed a 2&3-tier service desk support engagement for clients in UK, and Australia. Ensuring the support desk working within the agreed SLA with the customers. - Owned the development of an ITIL based service desk product. Acting as a SME and providing software requirements to the development team. Establishing the agile development process and release and launch of the product to various customers in a SaaS model.- Contributed various technology white papers & presentations on Espire Infolabs- Received several testimonials and appreciations for successful deliveries from fortune clients and top management.

New Delhi Area, India

Led the technology team of Netcradle to design and develop an online learning platform for one of the biggest eLearning solution for the UK. More than 500 schools in the UK, as well as thousands of home users on daily basis used this platform to deliver Science and Mathematics courses to kids in the age group of 7 to 11 years.Main accomplishments- Designed and delivered one of the biggest eLearning platform for the UK market, which was used by millions of users every month. Performed a complete business analysis with key stakeholders and led the entire development team to deliver the solution.- Designed and successfully delivered a CRM application.- Promoter of the company started a new venture of the house letting in UK. Formed a technology team to design and develop an online software solution to support the business. Solution brought one of those first to introduce map-based search of houses.

New Delhi Area, India

Worked with the technology group of NIIT providing technical solutions in the domain of knowledge management. Was instrumental in leading a team of software developers to deliver software solutions to various clients.Main accomplishments- Managed a large project to design, develop and implement LMS across all branches of State Bank of India. Entire solution was very complex considering thousand of branches across various cities in India.- Worked with the Microsoft team to develop a Learning Management System. Designed and developed a major component of the entire system. The total project team was more than 200 people spread across India and USA. Led a team of 10 developers to develop a component, which can record online classes and convert the audio and video recording into a SCORM package.- Received award for outstanding contribution at NIIT for a business critical project

New Delhi Area, India

Worked with the Software Division of Vintron Informatics Ltd, called VSoft Global. Started the employment with Crystal Software Pvt Ltd., which was later merged with Vintron Informatics Ltd.Main accomplishments- Developed a technical framework and re-usable ActiveX components, which were used by all developers in the company to develop software solutions.- Developed a multi-tier server application for one of the largest construction company in India to manage all their construction project activities and financial transactions.- Received several awards and appreciations from management during my tenure here.

New Delhi Area, India

Senior Management Program

Pmp, Project Management

Education record