Naira Aghayan Email & Phone Number

Yerevan, Am

Designed, developed and delivered successfully 17+ multi-project programs for digital platforms across Telco, Fintech, e-Gov, and e-Commerce sectors, encompassing a range of high-impact projects beyond those listed: - Team Telecom Armenia:Official website | eShop | B2B Client CRM | "My Team" mobile & web-based applications - Ucom:“My Ucom ” brand new mobile application - Executed implementation of the "RA National Single Window for Foreign Trade" for public administration, with a pilot at border crossings under the "EU for Digital in Armenia" program. - Led cross-functional teams of 22+ IT professionals across development, QA and UI/UX design.Key achievements: - Increased annual revenue by 38% and reduced developer downtime by 40% by reorganizing cross-functional IT teams, using Scrum for better project execution and streamlining task prioritization and backlog.

Facilitated comprehensive training sessions for groups ranging from 17 to 20 participants, focused on equipping aspiring individuals with the foundational skills to excel in IT Project Management roles.

- Owned and prioritized product roadmap for “My Ucom” mobile app and VAS services, balancing customer needs with business goals, resulting in a 55% revenue increase.- Led Mobile ID project initiation, conducted pre-project analysis and developed a business case for revenue growth.- Facilitated the launch of 6+ VAS and Digital products and 15+ services, leading to an increase in user retention by 68%.

- Initiated and executed VAS services strategy based on global Telco trends and Company’s visions, resulting in a 42% increase in annual revenue.- Defined clear business requirements and created precise technical specifications, resulting in a 15% improvement in development efficiency.- Managed new products through the entire lifecycle, including creating concept documents, defining functionality based on user research, Google Analytics data, and business needs, conducting A/B tests, and preparing UAT test scenarios.

- Managed a team of 10+ specialists, coordinated and supervised the work of external companies involved in the process of project’s implementation - Implemented various VAS services (i.e. Premium SMS services, SMS-voting, SMS-subscriptions, SMS Broker services, USSD, sms2voice, etc.) - Raised annual revenue by 82% - Managed SMS bulk campaigns and cooperated over 100 companies