It Help Desk Supervisor
Jul 2018 - Nov 2020
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Naglaa Sayed Email & Phone Number
IT Help Desk Supervisor
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✓ Verified August 2026
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Profile completeness 86%
Role
IT Help Desk Supervisor
Location
Al Jizah, Egypt
Who is Naglaa Sayed? Overview
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Quick answer
Naglaa Sayed is listed as IT Help Desk Supervisor based in Al Jizah, Egypt. AeroLeads shows a matched LinkedIn profile for Naglaa Sayed.
Naglaa Sayed previously worked as IT Help Desk Supervisor at Eggate and IT Specialist at Al Solaimenyah City. Naglaa Sayed holds Digital Transformation Diploma, Management Information Systems, General from Eslsca University.
Profile bio
About Naglaa Sayed
Experienced Information Technology Help Desk Supervisor with a demonstrated history of working in the telecommunications industry. Skilled in Contact Centers, Management, Troubleshooting, Telecommunications, and IT Operations. Strong information technology professional with a Bachelor's degree focused in Electrical, Electronics and Communications Engineering from Sherouk Academy.
Listed skills include Telecommunications, Troubleshooting, Itil, Technical Support, and 16 others.
10 roles
Naglaa Sayed work experience
A career timeline built from the work history available for this profile.
It Specialist
Al Solaimenyah City
Apr 2018 - Jun 2018
Technical Support Specialist , Tenrox By Upland
Rmgs
Aug 2016 - Sep 2016
Technical Support Specialist, Epm Live
Rmgs
Aug 2015 - Jul 2016
Enterprise Sr. Project And Problem Management Engineer (Vodafone Egypt)
o Acts as Tier 3 support, Implementing large-scale applications on Enterprise PCs and Mobile Computing using MS-SCCM or alternative solutions for seamless and non-interactive installations, Investigate Enterprise PC, Mobile computing and Printing Services from problem identification, through root cause analysis, to the completion of associated remediation tasks.o Manage process improvement and documentation.o Collating usage statistics in enterprise Desktops and Mobile Computing.o Testing and installing Windows and Office service packs and cumulative updates.o Troubleshooting and raising issues with Microsoft and other vendors.
May 2014 - Jul 2015
Ms Front-End Engineer
Sharepoint Administrator for Vodafone Egypt Internal Farm and Public Cloud Computing "SharePoint as Service" Servers and services related.
Jun 2013 - Apr 2014
Assets Management Engineer
o Manage and Audit enterprise Desktops and Laptops, Microsoft Licenses as a Company Assets, Programs Life cycleo Manage Agreements contracts with external Vendors.
Nov 2011 - May 2012
Technical Support Engineer
Tier 2 support, Implement Investigate Enterprise PC, Mobile computing and Printing Services from problem identification, through root cause analysis, to the completion of associated remediation tasks.
Feb 2009 - Oct 2011
International Account Sr. Advisor
Act as front line interface for Vodafone Australia customers, facilitate and provides technical solution for mobile broadband and Blackberry Services.
Oct 2007 - Jan 2009
International Advisor
Act as front line interface for Vodafone Australia Customers, facilitate and provides technical service for Multimedia and Mobile Internet phones.
Dec 2006 - Sep 2007
3 education records
Naglaa Sayed education
Digital Transformation Diploma, Management Information Systems, General
Bachelor Of Science - Bs, Electrical And Electronics Engineering, Good
General Certficate, General Certficate, 89%
Nusayba Bent Kaab High School , Muscat , Sultanate Of Oman
FAQ
Frequently asked questions about Naglaa Sayed
Quick answers generated from the profile data available on this page.
What is Naglaa Sayed's role at their current company?
Naglaa Sayed is listed as IT Help Desk Supervisor.
Where is Naglaa Sayed based?
Naglaa Sayed is based in Al Jizah, Egypt.
What companies has Naglaa Sayed worked for?
Naglaa Sayed has worked for Eggate, Al Solaimenyah City, Rmgs, Vodafone International Services (Vis), and Vodafone Egypt.
How can I contact Naglaa Sayed?
You can use AeroLeads to view verified contact signals for Naglaa Sayed, including work email, phone, and LinkedIn data when available.
What schools did Naglaa Sayed attend?
Naglaa Sayed holds Digital Transformation Diploma, Management Information Systems, General from Eslsca University.
What skills is Naglaa Sayed known for?
Naglaa Sayed is listed with skills including Telecommunications, Troubleshooting, Itil, Technical Support, Service Delivery, Team Leadership, It Service Management, and Ccna.
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