• Acquiring & issuer side ETC Transaction Management, FastTag(Electronic Toll Collection) Project• Reduced 40% Operational challenges, to streamline BusinessOperations.• Automation Build up, which lead to a reduction 30% manual effortwhich reduces labor costs and higher productivity.• Developed testing procedures and documentation andpresented to clients for review.• Work closely work with management team to set orimplement policies, procedures, and systems to followthrough with implementation and integration of system-orientedprojects.• Create document management protocols and presented tomanagement for review.• Monitoring and tracking SLA parameter.• Contributed to requirements gathering and analysis for designand production projects.• Cross function process workflow• Performed root cause analysis to provide resolutions forproduction issues.• Minimized resource efforts and time losses by addressingemployee or production issue directly and implementing timelysolutions.• Boosted accountability and growth by enhancing processesbased on performance reporting, benchmarks, and objectives.• Manage relationships with key Stakeholder• NETC, E-Toll collection, settlement, debit credit and Accountmanagement process. Plaza Integration Testing.Concessionaire/Plaza and POS user On boarding. Bug Trackingand Error Reporting.• Reviewed files, records, and other documents to obtain businessinformation and key data informing responses to developmentrequests.• Software UAT & Production Testing

• Worked in a matrix management environment with oversight of division-level managers, operations, sales, finance, human resources & IT• Toll Plaza On-boarding (ETOLL).• PO review, Invoicing Forecasting, and Budgeting.• Drive Operational Excellence across the integration facility & Continuous process improvement through identifying manual activities, value addition reports to clients (BANK)• Presentation on the performance of operational activity & Initiating CAPA.• Drive Operational Excellence across the integration facility & Continuous process improvement through identifying manual activities, value addition reports to clients (HDFC & Axis Bank)• Reduced operational risks while organizing data to forecast performance trends.

* Business Operations * Data Analytical* Process Documentation* Presentation on the performance of the operational activity.* Process improvement* Implementing new requirements.* Analyze process workflow.* Provide training.* Fund Management.* Reconciliation.* Merchant Onboarding* Wallet transaction processing* Recruiting Resources * Gathering new requirement* Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions* Enforcing policies and procedures* Initiating corrective action* Manage relationships with key operations vendors to track vendor pricing, rebates and service levels* Work closely with CEO and management team to set and/or implement policies, procedures and systems and to follow through with implementation.

 Data Analysis. Presentation on performance of operational activity. Process improvement Implementing new requirements. TAT monitoring. Provide training.  End of day procedures for issuing banks. Analyzing control chart/dashboard. UAT (User Acceptance Test) Escalation Management. Host parameter management for issuance banks. Real Time Authorization host for various issuing banks. Generation of Risk Management reports. Negative file management. Edit package Visa payment processing. Hold and release Payment. ATM file processing. Missing batch investigation. Support for issuing banks on 7/24/365 basis. E-mail statement to Acquiring Banks. Fetching data from SQL. Dynamic currency conversion (DCC) rate. Analysis and coordination with various vendor, Issuing & Acquiring banks – ALFL, AMEX, ANDHRA, ATOM, AXIS, BFL, BHANDHAN, BOB, BOBL, BOI, CANARA, CORPORATION, CUB, DCB, FEDERAL, FSS, IDBI, IND, JNK,KOTAK, LODHA, MRL,NEO-GROWTH, NPCI, OBC, PNB, SBI, SHELL, SIB, SODEXO, SYNDICATE, UBI, YES .