Nagaraj Shettyy Email & Phone Number

Maharashtra, India

Building and leading Fin-Tech arm of the Steel Mont group company with the new age technology and revolutionizing the digital payment landscape across NETC, UPI, AePS, BBPS, PPI, Cross Border transactions.

Consulting to early stage Fin-Tech, NBFC at CXO level to setup Operations, Product strategy and tech platform implementation, Credit policy and underwriting mechanism, automation, Risk and Compliance, Regulatory aspects, Customer Experience, Strategy on revenue analysis and overall business growth.

Mumbai, Maharashtra, In

People Leader, who has successfully led and motivated teams in cross-cultural environments toward growth and success in the organization.➤ KEY HIGHLIGHTS• Results-driven financial leader | Expert in Credit, Ops, Collection, and CS | Boosted sales by 15% and achieved 50% revenue growth through risk oversight and compliance. • Implemented efficient strategies from stakeholder feedback, reducing costs and optimizing processes. • Pioneered automation projects, improving critical metrics (NPS, CSAT, CRM, FRT) in partnership with business teams. • Mentored teams, surpassing KPIs by 20% for 4 consecutive months | Enhanced leadership & process efficiency. • Centralized Underwriting & Collection | 70% approval rate (from 50%) | Reduced OD from 35% to 15%. • Strategically optimized collections processes minimized delinquency rates, NPA, bounce rate, and non-starter challenges. • Provided insightful reports and guidance to senior leadership for business growth and operational excellence.➤Specialties: Operations Management, CS, Credit Management, Collection Management, Risk Management, Audit Control, Legal & Compliance, Team Management

Encompasses a rare blend of excellent analytical, research, and development skills and management capabilities.➤ KEY HIGHLIGHTS• Govern NBFC's compliance and regulatory vertical, ensuring adherence to rules, policies, and procedures.• Correspond with regulators, banks, and law firms for expert advice and enforcement capabilities.• Developed optimized risk monitoring policies and SOPs, driving continuous improvement.• Formulated innovative risk and credit management procedures, improving efficiency by 30%.• Led innovation in data management, achieving 30% operational efficiency and 20% revenue growth in 6 months.• Own, manage, and improve budgets, forecasts, headcount plans, and financials across teams.➤Specialties: Operational Risk Management, Customer Service Operations, Digital Payment Operations, KYC & Onboarding, AML, Risk, Audit & Compliance Management

Mumbai, Maharashtra, In

Achieved continuous improvement through identification, evaluation, and implementation of opportunities.➤ KEY HIGHLIGHTS• Built, led, and scaled Operations, Compliance, and Risk teams for seamless services.• Oversaw Financial and credit management, underwriting, and risk control processes.• Executed fraud and risk mitigation strategy, developing measurable product plans.• Proactively collaborated with cross-functional teams for seamless system flow and risk monitoring.• Formed partnerships with 10+ banks and lending partners, expanding business within 6 months.➤Specialties: Customer-Centric Solutions, Regulatory Reporting Mastery, Under Writing/ Credit Control, Business Process Re-engineering, Technology Innovation, Policy Governance, Data Analytics, Portfolio Management, and Team Management.

Mumbai, Maharashtra, In

➤ KEY HIGHLIGHTS• Was responsible for overseeing digital banking products, compliance, risk management, and process management.• Had a key focus on compliance project management for transparency and effective outcomes.• Analyzed cost to profitability, engaged employees, fostered process innovation, and managed vendors and teams.• Implemented risk, financial, and KYC compliance mechanisms for various banking products.• Maintained and updated processes, policies, and documentation to support new products and services.• Collaborated with internal stakeholders for project implementations.• Established a robust first line of defense (FLOD) to monitor and address risks proactively.• Identified and implemented technology solutions for risk management.• Led multiple audits, including statutory and regulatory audits.• Collaborated with internal teams and service providers for continuous improvement and risk mitigation.• Educated teams on regulatory requirements and built risk-based processes.• Provided management with progress updates on projects and activities.

➤ KEY HIGHLIGHTS• Lead, support, and supervise the business development department to generate new business opportunities.• Oversaw daily sales operations, building strong relationships with wholesale contacts and customers.• Executed strategic sales of surplus merchandise, resulting in a 35% increase in store revenues and reduced capital loss.• Identified and pursued growth opportunities as a fast-growing scale-up.• Collaborated with CMD to improve business processes and achieve financial goals.• Conducted research, engaged with customers, and ensured policy compliance.• Visited sales facilities and suggested process improvements to enhance efficiency and eliminate inefficiencies.

Mumbai, Maharashtra, In

VP & Head Operations, Risk, Compliance and CS UDIO, Transerv Pvt. Ltd, Mumbai, Maharashtra• Lead and in-charge of operation, compliance, Risk and customer service team of 23 in creation, roll out, and management of new product lines, including highly successful payment platforms of 15 plus programs• Established and managed processes in line with regulatory compliance and policies and ensure same is implemented with utmost care.• Extensively involved in making product and process successfully with close coordination with Technology, marketing, Sales, Banks, Vendor, NPCI, VISA, and Master Cards.• Advise business teams on key compliance issues that might impact sourcing or production plans, and provide recommendation.• Transaction Monitoring, Fraud Detection, Incident Reporting, Merchant/Reseller underwriting, Financial leakage along with drafting of risk & underwriting policies to support bank and regulatory requirement.• Performed periodic investigation on transactions of STR and HTR and reporting as part of AML, FIU and FATF checks to bank.• Spearheaded cross-functional initiatives across Tech, Product, Business, Risk, Compliance and Customer Service• Keep abreast with industry wide issues and best practices, and constantly enhance and/or build most appropriate proactive initiatives to affect positive change.

New York, Ny, Us

• Planned and steered all phases of project's life cycle of OFSA and Oracle GL including applied existing strategies to balance elements of time, cost, quality, scope, risk, and resources.• Communicated project expectations to Product manager, project team members, upper management, and other stakeholders in clear and concise fashion.• Assisted Senior Managers, Financial Reporting and Global Controller on Accounting Compliances.• Identified and resolved problems through root cause analysis and research.• Performed system analysis, documentation, testing, implementation and user support for platform transitions.• Articulated viewpoints to management and led 5 projects in 10 months.• Enhanced and reconstructed project lifecycle resulting in 25% increased efficiency for business end-users.

London, Gb

Head of Account Opening and Demat processing at Cetralized Processing Unit.

London, Gb

Handling documentations for all types of loan applications, voucher posting, validations of voucher, customer service, vendor management, etc.

London, Gb

Handling account opening, Demat/Remat processing, pledge form processing, capturing DIF's, MIS etc.

Conducting tele-verification, preparing audit report, MIS, survey etc.

Entrepreneurship In Emerging Economies, Business Strategy, Entrepreneurship, Planning, Leadership, Market Study, Branding, Case Studies

Executive Mba, Finance, Marketing & International Business

Bachelor Of Laws - Llb, Family Law, Law Of Contract, Law Of Crimes, Constitutional Laws, Criminology & Penology.

Bachelor Of Commerce - Bcom, Financial Accounting, Audit & Costing, Business Law And Economics

International Faculty Development Program, Self, Society And Personal Development

Iccc Foundation, Career Guidance And Coaching

Master Of Business Administration - Mba, Finance And Financial Management Services

Post Graduate Diploma In Human Rights, Promotion And Protection Of Human Rights, Social Welfare And Well Being

Diploma, Computer Application

Diploma In Computer Science, Computer And Information Sciences And Support Services

Caiib - Certified Associate Of Indian Institute Of Bankers, Banking And Financial Support Services