Nathan Greer Email & Phone Number

Austell, Ga, Us

Atlanta, Georgia, United States

SITA at Airports is the world’s leading specialist in aviation information technology providing operational and business process solutions and services focused on baggage and passenger management. Clients include airlines, airports, ground handlers and business supporting the air transport industry. Partner with Business Development and Account Management teams to engage with prospects and customers to understand challenges and requirements to develop account strategies and recommend solutions to improve satisfaction and throughput throughout the passenger journey from curb to gateProvide technical qualification and feasibility review of proposed solutions involving, mobile app integrations, common use self-service equipment, common use terminal equipment, biometrics, and passenger data analyticsCoordinate design and of standard and complex customer solutions that includes all necessary infrastructure, hardware, and softwareDocument and provide all requirements to product and technology teams for customer solutions that involve customization or enhancements to standard product featuresServe as customer facing interface between Product, Delivery, and other internal stakeholders to provide insight into industry trends and input into product enhancements and streamlining of processesCoordinate and lead training initiatives on products and technologies supporting the air transport industry

Portland, Or

Business unit of LexisNexis Risk Solutions Group specializing in data and analytics solutions that power digital transformation across the global aviation ecosystem. Clients includes global leaders in finance, aerospace, travel, government, airlines, and more. Leads global sales teams in analyzing and aligning product recommendations based on customer business challengesDesigns and delivers product training to sales and customer success teams; includes traveler-related products, APIs, and analytics workbooks, as well as a strong focus on value-based sellingCommunicates customer requirements to internal product management teams as a customer success advocate

Managed a $6 million book of business comprised of 72 major global travel agency, airline, and cruise line accounts; consistently exceeded $650,000 new business/upsell target throughout tenureBuilt relationships with travel management partners and mobile app developers using hosted tools, applications, and web services; advocated on behalf of customers for product enhancements and development of new APIsSupported newly expanded sales team following acquisition by LexisNexis Risk Solutions Group and merger with Cirium; provided travel industry insights as a subject matter expert, enabling team to double revenue within first 12 monthsAuthored efficiency-focused training and technical documentation for Trip Center product launchAssisted with product planning and development as subject matter expert in TMC and agency operations; partnered with Chief Product Office and Product Managers to streamline product offerings and roadmapsLed project to transition existing customers from legacy hosted tools to new Trip Center tools, leading to 20-25% gains in productivity and efficiency; train agents and operations staff to transition with minimal operational impact

Knoxville, Tn

Corporate and vacation travel management company serving multinational organizations primarily based out of the Southeast US.Oversaw all aspects of operations for 12 corporate on-site travel offices, including all GDS technology-related systems, internal GDS training, GDS providers, quality control, document delivery systems, client relations, and morePartnered with client to identify travel management reporting and automation requirements during GDS implementation; analyzed findings to recommend optimal process improvement and travel policy solutionsLed and orchestrated implementation of new legacy mid-office and quality control systems, enabling 20-30% gains in productivity, efficiency, and data accuracy for travel management reportingDesigned front-end agent scripts to automate frequently overlooked customer service items and prompt client-specific reporting information; reduced data accuracy errors by 25%+ while significantly increasing client satisfactionCreated annual training program for all employees, with a focus on improving service, complex reservation management skills, and technical acumen; empowered employees and reduced attrition rates to <10%

Washington D.C. Metro Area

US Airways was a major international airline with extensive operations in the United States, Canada, Europe, and Caribbean. Station-level subject matter expert for DOT mandated customer operational guidelines to ensure compliance and minimize complaints. * Designed a series of one sheet job aids for passenger service system change shortcuts that helped manage the transition for agents.

Master Of Business Administration - Mba, Human Resources

Bachelor Of Science - Bs, Hospitality Management

Associates In Science, Travel & Tourism Management