Santanu N. Email & Phone Number

Kolkata, Wb, In

Kolkata, Wb, In

Greater Kolkata Area

Technical Support and System Administration• Diagnosed and resolved complex hardware and software issues using advanced root cause analysis techniques.• Installed, configured, and deployed systems, including operating systems, application software, and hardware infrastructure.• Administered backup systems, user accounts, and helpdesk operations, enhancing security and operational efficiency.• Configured and optimized networks, servers, and storage solutions to meet organizational objectives.• Developed and managed database solutions utilizing MS SQL Server Management Studio to support business processes.Project Management and Implementation• Directed and executed end-to-end software implementation projects, creating detailed project roadmaps and timelines.• Researched and applied industry best practices to optimize software deployment processes and outcomes.• Designed intuitive, user-friendly interfaces to boost end-user engagement and operational productivity.• Authored and maintained comprehensive technical documentation for systems, workflows, and troubleshooting guides.• Delivered technical support and mentorship to teams during system configuration and deployment phases.• Conducted rigorous quality assurance checks to ensure data accuracy and compliance with standards.Payroll and HR Administration• Oversaw payroll processing for 500+ employees, ensuring precise calculations for salaries, deductions, bonuses, and leave.• Maintained detailed employee records, including attendance, leave accruals, and payroll data, ensuring data integrity.• Ensured payroll processes complied with federal, state, and local regulations to mitigate risks.• Partnered with HR teams to streamline employee onboarding and benefits enrollment procedures.• Coordinated payroll operations across multiple locations, guaranteeing timely and error-free payments.

Bengaluru, Karnataka, India

Operational Excellence and Strategic Planning• Developed and enforced policies and procedures to enhance operational efficiency and regulatory compliance.• Partnered with senior leadership to create and implement strategic operational initiatives.• Trained and coached new employees, boosting team productivity and operational performance.• Identified and executed cost-saving measures by streamlining processes and optimizing resources.• Directed cross-functional teams to ensure seamless workflow and alignment with business objectives.Customer Relationship Management and Business Development• Fostered strong client relationships, improving customer satisfaction and retention rates.• Delivered detailed performance reports for key accounts to inform senior management and drive decision-making.• Maintained comprehensive and accurate customer data within CRM systems to support sales efforts.• Conducted market analysis to uncover new business opportunities and expand client portfolios.• Managed and prioritized multiple client accounts, ensuring deadlines were met and expectations exceeded.• Addressed and resolved customer issues promptly, maintaining a high level of satisfaction and trust.

Kolkata, West Bengal, India

Event Management and Coordination• Directed nationwide event management initiatives, coordinating cross-functional teams to ensure flawless execution.• Streamlined resource allocation and developed deployment strategies to maximize operational efficiency.• Oversaw server distribution and conducted detailed process briefings to ensure readiness.• Supervised dry runs and maintained meticulous checklists to identify and mitigate potential risks.Technical Expertise and Infrastructure Management• Performed IT audits and network assessments to detect and address vulnerabilities.• Configured and optimized systems to enhance performance and strengthen security protocols.• Monitored IT infrastructure to ensure uninterrupted operations during online examinations.Project Management and Client Support• Managed diverse projects for corporate and government clients, consistently meeting deadlines and deliverables.• Provided Level 1 technical support via MCube, assisting candidates during exams with efficiency.• Delivered end-to-end event support, including pre-event planning, real-time assistance, and post-event follow-ups.• Compiled comprehensive post-event reports, analyzing attendee feedback and key performance metrics.

Computer Science

Xii Standard, Business/Commerce, General, 55

Activities and Societies: Representing Interschool Football Team 11, Chess competitions, Kabaddi Competitions

X Standard, Wbsc, 52

Activities and Societies: Representation Interschool Cricket competitions, Art Gallery hosting participation