Nathan G. Email & Phone Number

Raleigh, North Carolina, Us

Walldorf, Bw, De

Act as the first point of contact for all customers, consultants and partners requiring application support.Research, analyze, troubleshoot incidents to identify root cause by recreating issue in UI, looking into server logs and find inconsistencies in data in SQL database Send first response for all incoming cases verifying the severity, next steps, ETA for next communicationInstall and configure the product suite to recreate issues and analyze for root cause.Coordinate with internal leads, QA, and engineering to aid in identifying, reporting and resolving defectsProactively communicate client status, concerns and issues to the appropriate management team.Actively develop and maintain effective relationships with internal and external customersUpdate support case tracking system to provide accurate and current documentation of issues.

Conduct, oversee, and/or assist with the opening, closing, and basic operations, of the primary centralized recreation facility spaces on the UCSB campusPrimary first responders to emergency situations (medical/incident)Communicate and enforce policies and procedures within all designated recreation spacesAssist in the daily management and oversight of sales/rental of a variety of department equipment/products Assist in the active supervision of the quality of work of each student employee during all standard and reduced operating hoursRun daily financial reports to track "over/shorts" from product and service purchases

Full-stack development using Java and React.jsCompleted initial design for web application feature Developed and implemented new SQL database Implemented Oauth authentication integration and Salesforce SOQL to main web application Presented web application project to Full Stack Development team Communicated with team through Agile environment

Waltham, Ma, Us

-Created a concept for an application using Java.-Worked with development team on Git and Github.-Conducted market research for the Business Development team.-Collaborated with the Creative Team on their mobile application prototype.-Assisted the development recruiter with resourcing potential candidates. -Completed audits for the IT team.

Bachelor Of Science - Bs, Computer Engineering

Education record