Information Technology Service Delivery Manager
Current
May 2020 - Present
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Nagy Imre Email & Phone Number
Information Technology Service Delivery Manager
at
Deutsche Telekom IT Solutions HU
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Information Technology Service Delivery Manager
Location
Budapest, Hungary
Company size
Who is Nagy Imre? Overview
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Quick answer
Nagy Imre is listed as Information Technology Service Delivery Manager at Deutsche Telekom IT Solutions HU, a with 3000 employees, based in Budapest, Hungary. AeroLeads shows a matched LinkedIn profile for Nagy Imre.
Nagy Imre previously worked as Account Financial Performance Specialist at It Services Hungary Kft. and Service Delivery Manager at It Services Hungary Kft.. Nagy Imre holds Master'S Degree, International Management In German Language from Universitatea „Babeș-Bolyai” Din Cluj-Napoca.
Company email context
Email format at Deutsche Telekom IT Solutions HU
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Deutsche Telekom IT Solutions HU
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Profile bio
About Nagy Imre
Comprehensive ITIL knowledge gathered working in the field of Incident-, Change-, Problem- and Service Delivery Management. Leading small technical support groups. Being a team player in a multinational environment. Fluent in German, English, Romanian and Hungarian language.
Current workplace
Nagy Imre's current company
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Deutsche Telekom It Solutions Hu
7 roles
Nagy Imre work experience
A career timeline built from the work history available for this profile.
Account Financial Performance Specialist
- responsible for tracking, administrating, review of multiple IT applications operational cost reduction- tracking and optimizing requests for additional demands- participating in creation of monthly and yearly financial forecast reports of IT applications
Nov 2018 - Apr 2020
Service Delivery Manager
- Responsible for the service delivery of application support teams, including first, second, third level and external providers- Responsible for creating monthly SLA reports and ensuring keeping the contractual terms- Creating presentations for higher management- Responsible for the support team budget calculation and controlling support team costs- Providing guidance for the operation teams how to organize the daily support of the applications- Acting as main contact point for customer escalation- Assisting application managers, application owner, application operation team
Jun 2017 - Oct 2018
Change Manager
- Change ticket coordination between company internal delivery units, support units of the customer and 3rd party providers- Daily, monthly and ad-hoc Excel based report creation about the status of Change tickets- CAB presentation of minor and significant change tickets- Organisation and leading of technical calls for complex change ticket preparation- Participation and coordination of TAB calls internally and with customer- Steady communication with Incident Management and Problem Management- creation and maintenance of SharePoint based knowledge base of the change management team
Oct 2013 - Jun 2017
Incident Manager
- Co-ordination between delivery units- Taking ownership of severity incidents- Reporting to account and management about customer SLAs and issues- End to end coordination of incident tickets- Identification of possible incidents which could cause problematic issues- Solution finding for problematic cases- Daily, monthly and ad-hoc Excel based report creation about the status of Incidents and ServiceRequest
Dec 2010 - Oct 2013
Remote Desktop Support
Service Request handling (Remote Software and Hardware installation, user access management)- SPOC for Special Service Requests and Change Requests.- Help solving IT Incidents for customers- Help back office in testing new software for the customer
Nov 2009 - Dec 2010
Business Consultant
Business application and intranet portal support for different multinational companies. - Quality assurance, software testing and elaboration of testing concepts- 2nd Level Support for an intranet portal- User access management for web based customer portal
Aug 2007 - Oct 2009
Team & coworkers
Colleagues at Deutsche Telekom IT Solutions HU
Other employees you can reach at deutschetelekomitsolutions.hu. View company contacts for 3000 employees →
AT
Attila Tarján
Colleague at Deutsche Telekom It Solutions HuSzeged, Csongrád, Hungary
View →
AJ
Andreas Jankovics
Colleague at Deutsche Telekom It Solutions HuHungary
View →
AS
Andrea Sos
Colleague at Deutsche Telekom It Solutions HuMikepércs, Hajdú-Bihar, Hungary
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HP
Horvath Péter
Colleague at Deutsche Telekom It Solutions HuGárdony, Fejér, Hungary
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VP
Virág Papp
Colleague at Deutsche Telekom It Solutions HuBudapest, Hungary
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BK
Bernadett Kovács-Szenti
Colleague at Deutsche Telekom It Solutions HuHungary
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RS
Roland Schall
Colleague at Deutsche Telekom It Solutions HuPécs, Baranya, Hungary
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ZD
Zoltán Dienes
Colleague at Deutsche Telekom It Solutions HuDebrecen, Hajdú-Bihar, Hungary
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DD
Dorina Dosa
Colleague at Deutsche Telekom It Solutions HuSzeged, Csongrád, Hungary
View →
BK
Balazs Klujber
Colleague at Deutsche Telekom It Solutions HuHungary
View →
Attila Tarján
Colleague at Deutsche Telekom It Solutions HuSzeged, Csongrád, Hungary
View →
AJ
Andreas Jankovics
Colleague at Deutsche Telekom It Solutions HuHungary
View →
AS
Andrea Sos
Colleague at Deutsche Telekom It Solutions HuMikepércs, Hajdú-Bihar, Hungary
View →
HP
Horvath Péter
Colleague at Deutsche Telekom It Solutions HuGárdony, Fejér, Hungary
View →
VP
Virág Papp
Colleague at Deutsche Telekom It Solutions HuBudapest, Hungary
View →
BK
Bernadett Kovács-Szenti
Colleague at Deutsche Telekom It Solutions HuHungary
View →
RS
Roland Schall
Colleague at Deutsche Telekom It Solutions HuPécs, Baranya, Hungary
View →
ZD
Zoltán Dienes
Colleague at Deutsche Telekom It Solutions HuDebrecen, Hajdú-Bihar, Hungary
View →
DD
Dorina Dosa
Colleague at Deutsche Telekom It Solutions HuSzeged, Csongrád, Hungary
View →
BK
Balazs Klujber
Colleague at Deutsche Telekom It Solutions HuHungary
View →
3 education records
Nagy Imre education
Master'S Degree, International Management In German Language
Education record
Licentiate In Economics, International Economic Relations In German Language
FAQ
Frequently asked questions about Nagy Imre
Quick answers generated from the profile data available on this page.
What company does Nagy Imre work for?
Nagy Imre works for Deutsche Telekom IT Solutions HU.
What is Nagy Imre's role at Deutsche Telekom IT Solutions HU?
Nagy Imre is listed as Information Technology Service Delivery Manager at Deutsche Telekom IT Solutions HU.
Where is Nagy Imre based?
Nagy Imre is based in Budapest, Hungary while working with Deutsche Telekom IT Solutions HU.
What companies has Nagy Imre worked for?
Nagy Imre has worked for Deutsche Telekom It Solutions Hu, It Services Hungary Kft., Hp, and Ebs Romania.
Who are Nagy Imre's colleagues at Deutsche Telekom IT Solutions HU?
Nagy Imre's colleagues at Deutsche Telekom IT Solutions HU include Attila Tarján, Andreas Jankovics, Andrea Sos, Horvath Péter, and Virág Papp.
How can I contact Nagy Imre?
You can use AeroLeads to view verified contact signals for Nagy Imre at Deutsche Telekom IT Solutions HU, including work email, phone, and LinkedIn data when available.
What schools did Nagy Imre attend?
Nagy Imre holds Master'S Degree, International Management In German Language from Universitatea „Babeș-Bolyai” Din Cluj-Napoca.
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