Gergely Nagy

Gergely Nagy Email and Phone Number

Frontend Services CoE Lead @ Telekom HU
pest megye, pest, hungary
Gergely Nagy's Location
Hungary, Hungary
About Gergely Nagy

Gergely Nagy is a Frontend Services CoE Lead at Telekom HU. They possess expertise in service desk, servers, it service management, itil, technical support and 37 more skills. They is proficient in English.

Gergely Nagy's Current Company Details
Telekom HU

Telekom Hu

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Frontend Services CoE Lead
pest megye, pest, hungary
Website:
telekom.hu
Employees:
2514
Gergely Nagy Work Experience Details
  • Telekom Hu
    Frontend Services Coe Lead
    Telekom Hu Feb 2023 - Present
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  • T-Systems Hungary Ltd.
    Frontend Services Coe Lead
    T-Systems Hungary Ltd. Apr 2022 - Feb 2023
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  • T-Systems Hungary Ltd.
    Head Of Operational Services And Service Desk Competence Center
    T-Systems Hungary Ltd. Jan 2019 - Apr 2022
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  • T-Systems Hungary Ltd.
    Deputy Technical Director
    T-Systems Hungary Ltd. May 2008 - Apr 2022
    Responsible for the ongoing operations of the Service Desk with ~3000 customerInvent, coach and implement Service Desk functionsDefine and setup the performance and quality indicators of the Service DeskParticipating in the regular revision of the incidentsReport on the operations of the Service DeskMeasure and evaluate of the KPI’s of the Service Desk operators
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  • It Services Hungary Kft.
    Customer Support Expert
    It Services Hungary Kft. 2006 - 2007
    Administrate of the IT systems of the ING insurance company (Active Directory, Windows 2003, Exchange, SMS servers) POC for the 3rd party delivery partnersSuperviseing and coordinating the regional systemadministrators
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  • Eds Hungary Ltd.
    Support Team Deputy Team Leader, Technology Team Member Voice/Data
    Eds Hungary Ltd. 2002 - 2006
    Leading of the local technology team (responsible for the everyday IT and CallCenter operation of the Service Desk)Management of AVAYA equipments (Definity G3, S8xxx, IR/IVR,CMS, AIC, Modular Mess.)Participating in PBX migration projectManaging business partners and suppliers relationship (revision of service contracts)Participating in ad-hoc IT projects (new software rollout) including planning, executing and controlling
  • Eds Hungary Ltd.
    Project Coordinator
    Eds Hungary Ltd. 2001 - 2002
    Member of a project setting up and deployment of an international Service Desk delivering global support to multiple customerProcurement managementTechnical planning, testing and build out aligned to business needMilestone management, project progress reportingParticipating in an IT project that aimed to refresh the stock of 10 000 asset inventory customerPreparing technical impact analysisDelivering presentation to the customer
  • Eds Hungary Ltd.
    Desktop Support Engineer - Vip User Support
    Eds Hungary Ltd. 2000 - 2001
    Providing IT support for the Matav VIP users
  • Magyar Telekom
    Desktop Support Engineer
    Magyar Telekom 1999 - 2000
    Installation, setup and administration the PC’s of the endusers
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Gergely Nagy Skills

Service Desk Servers It Service Management Itil Technical Support It Operations Project Management Service Delivery Microsoft Exchange It Management It Outsourcing It Strategy Service Management Incident Management Cloud Computing Data Center Itil Certified It Service Delivery Team Leadership Team Management Call Centers Customer Service Cisco Call Manager System Administration It Operations Management It Sourcing Avaya Ip Telephony Call Center Administration Microsoft Office Lotus Notes Hp Service Manager Bmc Remedy Servicenow Service Desk Management Sla Outsourcing Pre Sales Management Telecommunications Active Directory Business Analysis Service Level Agreements

Gergely Nagy Education Details

  • Óbuda University
    Óbuda University
    Msc
  • Budapest Tech College
    Budapest Tech College
    Bachelor’S Degree

Frequently Asked Questions about Gergely Nagy

What company does Gergely Nagy work for?

Gergely Nagy works for Telekom Hu

What is Gergely Nagy's role at the current company?

Gergely Nagy's current role is Frontend Services CoE Lead.

What schools did Gergely Nagy attend?

Gergely Nagy attended Óbuda University, Budapest Tech College.

What are some of Gergely Nagy's interests?

Gergely Nagy has interest in Service Delivery Management, Project Management, Telecommunication/it, Service Desk/call Centers, It Consulting.

What skills is Gergely Nagy known for?

Gergely Nagy has skills like Service Desk, Servers, It Service Management, Itil, Technical Support, It Operations, Project Management, Service Delivery, Microsoft Exchange, It Management, It Outsourcing, It Strategy.

Who are Gergely Nagy's colleagues?

Gergely Nagy's colleagues are Teremy Róbert, Vivien Takács-Szmodics, Balkó János, Márió S., Adam Toth, Roland Borbás, Gellért Hangácsi.

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