Naheda Jaigirdar Email & Phone Number

London Area, United Kingdom

Holborn

Holborn

• Dealing with telephone requests for service from customers and contract managers/supervisors and then allocated according to SLA’s.• Build client rapport and aim to proactively keep the customer updated with progress reports• Administration support for the Regional FM’s to help provide the support on the production of information including quotes, letters, creating monthly reports, update management system notes as required with weekly maintenance information portal• Upload/Edit client's asset data onto internal system and responsibility of maintaining up to date asset data across for all client• Build knowledge on Buildings with the Regional Facilities Managers to build a good understanding of the buildings, tenants and clients for the buildings areas allocated• Liaise with Contractor Management for national network of suppliers to ensure that a proactive delivery of services is achieved.• Pre book preventive plan maintenance services for the engineers ensure that the engineering time is used effectively and efficiently• Providing job numbers, service hours allowed, contact names, site addresses, service types and reported/identified problems• Input feedback into the PPM and Helpdesk systems from the engineer’s reports.• Provide management reports from the Helpdesk and PPM systems to support new contracts and high levels of extra works the contracts are already generating• Raise PPM job from schedule, ensuring details are correct including order numbers and site detail• Ordering any parts required, confirming receipt with supplier and delivery date• Raise purchase order to Sub-Contractor, ensuring clear instruction of works required• Arrange visit with site, supplying all necessary paperwork including RAMs, Insurance Certificates and permits to Work• Responsible for the order and arrangement of specialist access equipment as required to complete the workCheck PPM jobs against Engineers and Sub-Contractor diary ensuring completed and closed down

St Paul'S

 Personal Assistant to Facilities Manager with diary management, documentation and extracting data from excel and importing into the company database Providing admin support to all levels of appointments within the business from fellow administrators to PA and directorate levels with backup support and willing to be flexible in terms of approach and duties at all times preparation of presentation packs Highly skilled in performing general office tasks including bookkeeping, filing monthly with proven record of working accurately and independently with close attention to details for security Greet and welcome guests and ensure they have been signed in Always demonstrate to client and customer knowledge of the facilities and services available Highly enthusiastic and self-motivated. Able to plan, organize and lead special events/meetings such as: Conferences, client workshops, marketing events, financial meetings, receptions, dinners and official openings Demonstrated the ability to work under pressure in a busy environment to answer incoming calls and dealing with customer complaints, queries in a professional manner and able to handle calls and route them to the appropriate employee Created password for external guest Wi-Fi to use around the Friends Life office Monitoring and updating security system and arrange security passes for visitors and staff with 3 different software Sipass (Internal), CCure (External landlord) and Passage Point (External landlord)  Track record of managing front desk activities Using Outlook to manage and book meetings, order refreshments, arranging conference calls, booking transports, and arranging courier services To report all maintenance issues and hazards to the Facilities department immediately, logging faults with the helpdesk and record keeping and updating data system Training temp and staff members on reception Awarded for heavily involved in charity events for Macmillan and other charity

Piccadilly Circus

Day to day duties: Greet clients, arrange meeting rooms, assist with appointments, arrange refreshments, conference calls and arrange transport services. My other duties include work with Facilitates Manager with various administrative tasks such as processing invoices, photocopying, filing, faxing, postage and ordering couriers. I was also responsible for office facilities ordering stationery and kitchen stock.