Naheed Ansari Email & Phone Number

Gurugram, Haryana, India

• Managing HR Operational Processes related to Employee Lifecycle in alignment with regional compliances.
• Monitoring KPIs and SLAs to maintain performance standards.
• Mentoring the team to achieve targets in alignment with KPIs and SLAs.
• Delivering knowledge on new processes and tools to ensure competence development of the team covering behavioral aspects.
• Analyzing reports to provide insights to the management for developing a future focused strategy.
• Evaluating the processes and operational activities to streamline the operations.

Gurugram, Haryana, India

• Collaborating with People Business Partners and Process Experts for policy transitions and cascading the changes to the team.
• Handling complex issues and escalations.
• Designing Business Reports to capture key metrics and trends for relevant stakeholders.
• Identifying process improvement areas and formulating improvement methodology.
• Handling deployment and implementation of new tools and applications.
• Scheduling process knowledge training and monitoring progress.

Gurugram, Haryana, India

• Coordinating with stakeholders to provide Tier 1 support to all the Employees.
• Providing operational knowledge of People Policies to the team.
• Maintaining database of all People Processes, Training, and Projects.
• Creating Knowledge Base and FAQs to ensure easy access to information.
• Conducting Quality Audits to monitor the performance of team members.
• Conducting Process Training for new hires.

Noida, Uttar Pradesh, India

• Testing
• Allocation of tasks in the team and handling queries of team members.
• Writing test cases and performing functional testing on mobile application.
• Reviewing test cases written by the team members.
• Interacting with the client and the onshore team for project updates.Production Support
• Monitoring system health and reporting fluctuations in system performance.