Naheed Ansari Email & Phone Number

Gurugram, Haryana, India

• Managing HR Operational Processes related to Employee Lifecycle in alignment with regional compliances.• Monitoring KPIs and SLAs to maintain performance standards.• Mentoring the team to achieve targets in alignment with KPIs and SLAs.• Delivering knowledge on new processes and tools to ensure competence development of the team covering behavioral aspects.• Analyzing reports to provide insights to the management for developing a future focused strategy.• Evaluating the processes and operational activities to streamline the operations.• Driving harmonization of HR Processes and identifying opportunities for optimization.• Identifying process improvement opportunities as well as developing and implementing improvement methodologies.

Gurugram, Haryana, India

• Collaborating with People Business Partners and Process Experts for policy transitions and cascading the changes to the team.• Handling complex issues and escalations.• Designing Business Reports to capture key metrics and trends for relevant stakeholders.• Identifying process improvement areas and formulating improvement methodology.• Handling deployment and implementation of new tools and applications.• Scheduling process knowledge training and monitoring progress.

Gurugram, Haryana, India

• Coordinating with stakeholders to provide Tier 1 support to all the Employees.• Providing operational knowledge of People Policies to the team.• Maintaining database of all People Processes, Training, and Projects.• Creating Knowledge Base and FAQs to ensure easy access to information.• Conducting Quality Audits to monitor the performance of team members.• Conducting Process Training for new hires.

Noida, Uttar Pradesh, India

Testing• Allocation of tasks in the team and handling queries of team members.• Writing test cases and performing functional testing on mobile application.• Reviewing test cases written by the team members.• Interacting with the client and the onshore team for project updates.Production Support• Monitoring system health and reporting fluctuations in system performance.• Publishing status reports and daily dashboards.