AutoFix is a fully featured multi-brand car servicing company. Our mechanical services include all types of vehicles, offering everything from oil changes and tune ups to brake jobs and no-starts.Our professional and qualified mechanics can enrich every mile of your driving experience. We focus on no hassle pricing and convenience. The price we quote you is the price we charge.AutoFix is always available for vehicle owners to provide them with specialized expertise, without any compromise. Benefit from our unique competence and outstanding quality at fair prices. For everything your vehicle needs!

• Provide convenient appointments for estimates and repair work.• Start the reception process within four minutes of arrival and inspect the vehicle before work starts with the customer when possible.• Identify needs courteously, accurately recording and verifying service write-up on Repair Order with the customer.• Secure customer approval (including cost estimate, vehicle delivery time and method of payment) before repair work is started and obtain customer signature on the Repair Order.• Progress jobs during the day keeping customers informed of progress..• Input and maintain good customer records• Handle telephone inquiries quickly and courteously.• Call customers regarding additional work that needs to be performed and when work is completed.• Implement customers scheduled maintenance follow-up process.• Use formal complaint handling process when required. Reach a solution satisfactory to the customer and supporting the interest of the dealership.• Work in progress monitored and kept to a minimum• Check pro forma invoices before producing final invoice• Ensure vehicle handed over to customer in a fit and proper condition, explaining repair costs to customer• Coordinates with parts counterperson to ensure parts are available to complete repair in time allotted.• To ensure that all work carried out is to a high standard of workmanship as per company policy and manufactures recommendations.• To take care not to cause accidental damage to vehicle and components during repair, or company property, report any accidents to management.• To ensure that all hours and material used are accurately recorded, any shortfalls reported to SupervisorFina Quality checking .

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