Naheed Vellani Email & Phone Number

Dallas, Texas, United States

- Supported clients onboarding on platform- Helped with implementation process- Served as Project lead through the implementation cycle- Followed up with the customer during weekly meetings for updates and project timeline.- Worked with AM and integrations team to create a process for transition and a smooth customer experience- Setup integrations API and webhook to CRM -Managed project timeline and successful implementation- Provided client software training for users and internal onboarding employees- Established internal and external training documentation for the supported applications- Developed Internal support to have a standard procedure for team- Created Video training clients as a training program along with PPT to follow

Frisco, Tx

- Supported clients regarding proprietary software related issues- Helped in resolution with scanner issues and updating drivers- Assisted in hardware and software issue through calls and emails received- Explained AD accounts and group policies - Assisted in SQL; backup, query tables and running scripts- Supported clients map to Network servers for data drives- Used VPN to remote into server and client Workstations to provide support- Knowledge of Cloud and AWS environment- Provided client software training for users and internal onboarding employees- Established internal and external training documentation for the supported applications- Developed Internal KB site for support to have a standard support site- Created Video training for DocuNav customers as a training program along with PPT to follow- Designed Certification test for the training program- Created and Administered the LMS portal for internal and external training

Dallas/Fort Worth Area

MC GroupJan 2019- Present- Provide support to client project employees regarding IT related issues.- Troubleshoot hardware and software issue through calls and emails received.- Handle new/reset password with new account setup on in Active Directory- Helped clients configure internet browser and e-mail.- Created request for necessary software and hardware orders according to employee needs.- Assisted clients map to Network servers and Mail servers.- Helped company members setup network printers and computer.- Setup remote access to log in for clients- Provided second level software support and escalated to third level for additional support.

Richmond, Virginia Area

ShanyDm Inc4/2010-6/2019- Provided support to client project employees regarding IT related issues- Managed Business Operations and Vendor Management related activities- Managed a team of up to 10 for daily activities and monitored workload- Conducted weekly round up to get progress on projects and milestones- Troubleshoot hardware and software issue through projects as needed- Created request for necessary software and hardware implementation for projects- Created weekly calls with clients for updates and progress on the project- Managed testing and go live for projects as milestones and customer demo- Setup remote access to log in for client’s systems- Supervised team to make sure best practices are followed during the project- Scheduled daily routine follow up to ensure proper management teams/assignments for up to 6-8 assignments at a time- Designed website and social media awareness for the business to increase customer base and profitability- Scheduled daily routine follow up to ensure proper management teams/assignments- Maintained budget forecast for projects and updates with the PM- Managed inventory for delivery of product and quality of service provided to customers- Developed marketing strategies for monthly specials and holiday specials- Created posters and signage for advertisements to increase overall sales and customer awareness- Organized and filed documentation for client projects- Contacted vendors, contractors, CSR when needed for the business operation- Directed aspects of the business entities from HR, Managerial, and corporate responsibilities

Richmond, Virginia Area

Administration Analyst/ HR AssistantShanyDm Inc12/2002-03/2010- Developed skill set to be able to train each position: cashier, packer, cook, shift manager, supervisor.- Setup interviews for new hires for a family owned restaurant.- Organized documentation packages for interview and logged all procedures for each position.- Implemented rules and regulations for a smooth operational shift throughout the workday.- Trained new employees to be able to run their position in a satisfactory manner.- Updated weekly schedule for all employees and managed register setup for each shift and each employee.- Communicated with accounting services to have weekly payroll for the employees.- Developed interview documents for company with rules and regulation for employees.- Created new training material in compliance with the labor and employment regulations.- Interviewed new candidates for available positions of hire at the restaurant.- Evaluated employees conduct and job duties according to performance.- Increased staff work output and performance by creating goals and monthly incentives.

Dallas/Fort Worth Area

Ericsson6/1999 - 4/2001 (First time project) 9/2001-8/2002(Second time project)- Switched over with the Ericsson Standard Office Environment for Qualcomm to Sony Ericson project implementation. (First time project)- Supported to internal company employees regarding IT related issues.- Provided support and troubleshooting hardware and software issue through calls and emails received.- Created ids and passwords with new account setup on email and network.- Helped clients configure the Netscape and Internet Explorer browser and e-mail.- Created request for necessary software and hardware orders according to employee needs.- Assisted clients map to Network servers and Mail servers.- Helped company members setup network printers and computer.- Setup remote access to log in and assist with troubleshooting software issue.- Created and logged Knowledge Database for employees to access on intranet for self-help ability.- Organized IT instructions for day to day issues for further R&D needs and other helpdesk agents.