Naheed Wilson Email & Phone Number

Ponte Vedra Beach, Florida

• Foster relationships as the primary TOUR liaison between PGA TOUR Players and TPC courses, ensuring seamless communication and coordination for special events and outings.• Coordinate tee time requests and golf outings for TPC members, overseeing logistical details and delivering exceptional service to enhance the member experience.• Manage vacation sales for designated TPC vacation properties, executing targeted sales strategies and providing personalized recommendations to meet the… Show more • Foster relationships as the primary TOUR liaison between PGA TOUR Players and TPC courses, ensuring seamless communication and coordination for special events and outings.• Coordinate tee time requests and golf outings for TPC members, overseeing logistical details and delivering exceptional service to enhance the member experience.• Manage vacation sales for designated TPC vacation properties, executing targeted sales strategies and providing personalized recommendations to meet the diverse preferences of clients.• Collaborate with partners and sponsors of the TOUR to organize and execute successful promotional events, contributing to the overall success of TOUR initiatives.• Implement innovative approaches to enhance the vacation sales process, resulting in increased revenue and improved customer satisfaction. Show less

Jacksonville, Florida Area

• Facilitated effective communication between Financial Advisors and service teams, ensuring smooth collaboration and addressing inquiries promptly.• Supported agents in the verification of credentials necessary for selling Voya products, maintaining accurate and up-to-date records.• Conducted comprehensive licensing and contracting verification reports, streamlining processes and minimizing errors.• Resolved agent commission inquiries by conducting thorough research, providing… Show more • Facilitated effective communication between Financial Advisors and service teams, ensuring smooth collaboration and addressing inquiries promptly.• Supported agents in the verification of credentials necessary for selling Voya products, maintaining accurate and up-to-date records.• Conducted comprehensive licensing and contracting verification reports, streamlining processes and minimizing errors.• Resolved agent commission inquiries by conducting thorough research, providing detailed statements, and generating commission reports in a timely manner.• Contributed to the development and implementation of streamlined processes, enhancing the efficiency of producer services and improving overall team performance. Show less

Miami, Florida, United States

Cruise Vacation Specialist (2015-2016)• Achieved outstanding performance in high-volume inbound cruise vacation sales, consistently exceeding sales targets and earning recognition as an Elite Agent and Top 10 Sales Agent in 2014.• Collaborated with cross-functional teams to ensure guest expectations were met and exceeded throughout the reservations process, maintaining a high level of customer satisfaction.• Actively participated in training programs and mentorship initiatives… Show more Cruise Vacation Specialist (2015-2016)• Achieved outstanding performance in high-volume inbound cruise vacation sales, consistently exceeding sales targets and earning recognition as an Elite Agent and Top 10 Sales Agent in 2014.• Collaborated with cross-functional teams to ensure guest expectations were met and exceeded throughout the reservations process, maintaining a high level of customer satisfaction.• Actively participated in training programs and mentorship initiatives, contributing to the professional development of team members.• Utilized effective communication and negotiation skills to secure partnerships and promotional opportunities, resulting in increased visibility and revenue.Post Booking Sales Agent (2014-2015)• Led the Excess Cabin Mitigation team, successfully implementing strategies to maximize booking revenue through targeted upgrade offers.• Established and managed internal 3rd party financing offers, providing guests with flexible payment options and contributing to increased booking rates.• Consistently exceeded monthly metrics and revenue goals, demonstrating a proactive and results-driven approach.• Collaborated with internal teams to identify opportunities for process improvements, leading to increased efficiency and customer satisfaction.Personal Vacation Planner (2004-2014)• Maintained and managed a comprehensive guest database, utilizing effective communication channels to stay connected with clients and provide personalized recommendations.• Played an active role in the PVP Mentor program for new hires, sharing expertise and contributing to the successful onboarding of team members.• Achieved Century Club Membership for Consumer Sales by consistently booking 100 or more cruises per month.• Proactively organized and planned events, outings, and fundraisers to promote department unity, serving as the Carnival F.U.N. Team Co-Chair from 2008 to 2011. Show less

Miami Beach Fl

• Developed and implemented comprehensive sales and marketing strategies, resulting in increased revenue and market share.• Conducted onsite and offsite networking events for local chambers of commerce, establishing valuable connections within the community.• Managed room and meeting space inventory with third-party vendors, optimizing utilization and profitability.• Personalized group events and private meeting functions, tailoring offerings to meet the specific needs and… Show more • Developed and implemented comprehensive sales and marketing strategies, resulting in increased revenue and market share.• Conducted onsite and offsite networking events for local chambers of commerce, establishing valuable connections within the community.• Managed room and meeting space inventory with third-party vendors, optimizing utilization and profitability.• Personalized group events and private meeting functions, tailoring offerings to meet the specific needs and preferences of clients.• Provided leadership and guidance to the sales and marketing team, fostering a culture of excellence and collaboration. Show less

Miami/Fort Lauderdale Area

• Managed all financial matters for guests and shipboard crew members, ensuring accurate and timely processing of transactions.• Served as the liaison between the company and port authorities, maintaining effective communication and addressing any issues or inquiries.• Provided exceptional onboard customer service to guests, addressing inquiries, and resolving issues to enhance the overall guest experience.• Demonstrated effective and resourceful handling of guest inquiries… Show more • Managed all financial matters for guests and shipboard crew members, ensuring accurate and timely processing of transactions.• Served as the liaison between the company and port authorities, maintaining effective communication and addressing any issues or inquiries.• Provided exceptional onboard customer service to guests, addressing inquiries, and resolving issues to enhance the overall guest experience.• Demonstrated effective and resourceful handling of guest inquiries, contributing to high levels of customer satisfaction.• Collaborated with cross-functional teams to streamline processes and improve overall guest services. Show less