Nahid Mahmud Email and Phone Number
A results-driven professional with extensive experience in Customer Life Cycle Management, Product & Pricing Strategy, Base Management, Data & Business Analysis, BTL, Business Intelligence, Growth hacker, Retention, and Market Segmentation. Expertise in Customer Value Management (CVM) and adept at managing complex, high-volume workflows while ensuring operational efficiency. Skilled at leveraging data insights to drive performance improvements and enhance profitability. Proven ability to develop actionable segment insights and customer value propositions that align with business objectives.
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General Manager (Base Management, Strategy And Business Development, Commercial)Bkash LimitedDhaka, Bd -
General Manager (Base Management, Consumer Strategy & Business Development, Commercial)Bkash Limited Aug 2024 - PresentDhaka, Bangladesh- Safeguarded overall bKash base. Focused on reducing churn, implementing effective winback strategies, and improving retention metrics- Optimized Cost-to-Net Gain Ratio. Ensured a balanced approach to operational expenditures while maximizing net gains- Leded team, fostering collaboration and driving performanceIdentified and implemented process improvements to streamline operations and enhance efficiency- Initiated strategies and roadmaps to drive long-term vision and innovation
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Customer Lifecycle Management ManagerRobi Axiata Limited Sep 2018 - Sep 2024Bangladesh- Ensured revenue (Voice + Data), RGB, User growth- Managed CVM project- Implemented and executed Campaigns.- Ensured user Retention tactics.- Initiated data analytics, insights, reporting and dashboards- Leaded projects for customer engagement, inactivity/churn prevention, new acquisition, low decile, ARPU enhancement and new platform capability- Focused on micro segmentations, Prediction model behavioral patterns to meet marketing targets- Developed Voice CLM strategies and GTM -
Customer Value Management Manager, Clm-MarketingBanglalink May 2016 - Sep 2018Bangladesh- Guided necessary analytics, reporting and insights to fulfill CVM/CLM/BI value proposition- Ensured revenue (Voice + Data) to meet the CVM targets- Managed customer profiling, base Management, and projects of ATL & BTL campaigns- Analyzed and processed complex data sets using advanced SQL- Evaluated user acceptance of new products prior to full implementation with cross functional teams- Maintained data base using MySQL, Oracle 10g and MS Excel -
Business Intelligence & Analysis & Reporting Assistant ManagerBanglalink Jan 2014 - Dec 2015Dhaka,Bangladesh-Ensured business resource KPI analysis-Successfully administered the performance and productivity in terms of: ARPU, Turn Around Time, Usage, Recharge, Revenue, Churn-Dormant, Activities, IVR, Competition, Region or Segmentation
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A & S Engineer, Carrier Software ServiceHuawei Technologies Oct 2012 - Dec 2013Dhaka,Bangladesh• Processed subscriber’s data by My-SQL, Oracle 10g Informix, MS-SQL, databases • Monitored nodes health to assure fault-free operation • Analyzed IN performance, Prepaid usage, User activities, alarm checkup, SMS first attempt success rate, CDR count report etc.) in periodic basis- Maintained charging matrix till full lifecycle- Involved with “mCentrex (Grameenphone)” project- Ensured Service Level Agreement (SLA)
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Churn Management & Business Intelligence OfficerBanglalink Jul 2010 - Mar 2012Dhaka,Bangladesh-Effectively evaluated customer behaviors (Churn, Activities, Capabilities etc.) -Analyzed and designed Postpaid/Prepaid subscribers’ database and generated reports through SQL /PL-SQL
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It OfficerBrac University Jan 2010 - Jun 2010Dhaka,Bangladesh-Maintained IP Networking and troubleshooting -
Operation Executive, Card DivisionUnited Commercial Bank Plc May 2009 - Jan 2010Dhaka,Bangladesh-Cards Portfolio/Data Management.
Nahid Mahmud Skills
Nahid Mahmud Education Details
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Computer Science & Engineering
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Science
Frequently Asked Questions about Nahid Mahmud
What company does Nahid Mahmud work for?
Nahid Mahmud works for Bkash Limited
What is Nahid Mahmud's role at the current company?
Nahid Mahmud's current role is General Manager (Base Management, Strategy and Business Development, Commercial).
What schools did Nahid Mahmud attend?
Nahid Mahmud attended Brac University, Dhaka Imperial College, Motijheel Model High School & College.
What are some of Nahid Mahmud's interests?
Nahid Mahmud has interest in Traveling, Gaming, Photography.
What skills is Nahid Mahmud known for?
Nahid Mahmud has skills like Telecommunications, Customer Service, Microsoft Office, Team Leadership, Wireless, Product Management, New Business Development, Microsoft Excel, Linux, Mobile Devices, Ip, Negotiation.
Who are Nahid Mahmud's colleagues?
Nahid Mahmud's colleagues are Md.sazib Hassan, Washim Khan, Aysha Ishra Chowdhury, Ateeqa Syed, Shahnewaz Hossain, S M Jahidur Rahman, Sumaiya Mehejabin Bristy.
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Nahid Mahmud
Family Office Leads Expert / Virtual Assistant / Facebook Marketing ExpertBogra District -
1w3engineers.com -
Nahid Mahmud
B.Sc In Cse. Tech Enthusiast | C++, Javascript & Sql Expert | Robotics & Automation Learner | Future Ai & Cybersecurity Specialistrajshahi, BangladeshChapai Nawabganj Sadar Upazila -
Nahid Mahmud
Dhaka, Bangladesh1gmail.com
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