Nahid Haque's Location
Sydney, New South Wales, Australia, Australia
Nahid Haque's Contact Details
Nahid Haque work email
- Valid
- Valid
Nahid Haque personal email
n/a
Nahid Haque phone numbers
About Nahid Haque
I'm a Product Marketer specializing in AI-driven solutions, thriving at the intersection of technology, business, data, and creativity. With extensive experience leading cross-functional teams, I've successfully launched multiple products across various industries. Passionate about ensuring an exceptional customer experience, I excel in creating AI-first strategies that drive engagement and growth at every stage of the customer journey.
Nahid Haque's Current Company Details
Nahid Haque Work Experience Details
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Ai Operations LeadFlintSydney, Nsw, Au
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Product Marketing ManagerRelevance Ai Oct 2024 - PresentSurry Hills, New South Wales, Au -
Product Marketing ManagerLeonardo Ai Aug 2023 - Sep 2024Sydney, Nsw, Au- Increased user base and revenue by leading cross-functional GTM teams to launch 30+ new AI product features, enhancing product competitiveness in the AI creativity market.- Boosted B2B engagement and growth by building onboarding email flows for API and Enterprise customers, and launching a B2B API updates newsletter.- Enhanced lead conversion and workflow efficiency by building automated AI-driven workflows to educate, capture, and convert leads for the BD team.- Reduced customer support queries by revamping the help guides center, incorporating AI-driven product education strategies, and improving user guidance.- Increased sales efficiency and deals won by enabling the BD team with AI-driven sales collateral, including pitch decks, personas, and competitive intelligence.- Refined product strategy and stakeholder collaboration by initiating a feedback system using customer feedback data, social media insights, and churn responses.- Improved GTM efficiency by establishing a flexible product launch process tailored to the fast-paced AI creativity industry. -
Product Marketing ManagerZeller Sep 2022 - Aug 2023Melbourne, Victoria, Au- Increased customer growth and reduced churn by leading 4 Tier 1 product launches with cross-functional teams.- Boosted lead awareness by establishing Zeller as a strategic partner in the Xero ecosystem.- Enhanced customer engagement with a monthly newsletter of product and content updates.- Won more deals by developing effective sales enablement collateral, establishing Zeller as a key competitor in the Australian payments market.- Streamlined the product launch process by establishing a tiered marketing approach, enabling all relevant stakeholders internally and externally -
Product Marketing ManagerLinktree Jan 2022 - Sep 2022Melbourne, Victoria, Au- Exceeded revenue targets by launching 3 tier 1 product initiatives for paying customers, collaborating with PR, brand, design, and CRM teams to track and launch successfully.- Increased user retention by launching smaller product features that addressed customer feedback, enabling users to engage with Linktree in new ways.- Informed successful GTM campaigns by creating competitive intelligence, guiding product development, and shaping pricing and packaging strategies.- Acquired beta customers and provided actionable insights to product and marketing teams by leading customer feedback sessions with small businesses. -
Product Marketing ManagerJobadder Sep 2019 - Jan 2022Sydney, Nsw, Au- Drove significant product adoption and user engagement by successfully launching 5+ features and integrations, including LinkedIn Recruiter, through targeted GTM strategies.- Boosted sales effectiveness and conversion rates by developing impactful sales and marketing collateral, including web content, brochures, landing pages, and webinars.- Empowered global sales teams to close more deals by producing competitive intelligence battle cards, enhancing their win rates.- Streamlined communication and execution of launches by improving the GTM process, ensuring all stakeholders were informed and aligned. -
Digital Channel ManagerTyro Payments Aug 2018 - Aug 2019Sydney, New South Wales, Au- Enhanced product alignment by leading the discovery phase for the Single Customer View program through customer interviews and surveys.- Secured stakeholder buy-in by breaking down the Single Customer View into 8 actionable programs and presenting the vision.- Optimized feedback management by automating customer feedback collection for the Tyro Mobile App and Merchant Portal.- Boosted user engagement by launching interactive content for the Tyro Merchant Portal. -
Product EvangelistDeputy Jan 2017 - Aug 2018Sydney, New South Wales, Au- Enhanced product capabilities and customer experience by spearheading the launch of 30+ features and 10+ app integrations across web and mobile platforms, leading cross-functional teams.- Increased product adoption and boosted brand awareness by authoring 20+ product update blogs to inform and educate customers.- Improved customer acquisition and retention by directing product development squads to build and release 5+ impactful features.- Reduced churn risk by engaging customers with educational content campaigns about existing product functionalities.- Streamlined the launch of new product updates, app integrations, and company news by innovating a prioritization process for external communications. -
Customer Success - Quality AssuranceDeputy Jul 2016 - Jan 2017Sydney, New South Wales, Au- Scaled our Customer Success team to meet the needs of our increasing customer base, but ensuring that we don’t compromise on our excellent customer service. I did this by personally onboarding and training 10 new remote team members and mentoring 30 team members on product knowledge and customer etiquette as well as resolving internal team disputes- Increased the overall Net Promoter Score (NPS) and improved levels of customer satisfaction by establishing a new process for escalating complex customer issues from level 1 to level 2 and 3 support- Reduced the risk of customers churning by developing and executing a strategy to lift the product usage of a cohort of 1000+ customer accounts- Project managed the migration of 200+ large customers to the new Enterprise product and led the change management strategy involved in sunsetting the older Enterprise product- Implemented a new process to measure quality of conversations between customers and our team members via live chat, emails and phone call recordings
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Customer Experience SpecialistDeputy Feb 2015 - Jul 2016Sydney, New South Wales, Au- Increased customer engagement and product usage leading to a reduction of customer churn by 3% in 12 months. I did this by running live webinars/meetings and personalised product demos, producing simple, instructional help content and assisting customers with connecting their payroll and POS apps to get the most value from Deputy- Contributed to an increase in customer acquisition of 5% in 12 months by running live, personalised product demos and account setups, providing excellent customer service and showing prospects how Deputy would help them achieve their desired outcome- Implemented a new process for supporting customers through live chat, resulting in standard response time reducing from average of 10 minutes to average of 5 minutes- Increased customer advocacy by introducing new ways to be proactive with customers and to lead with transparency for product bugs, outages and service disruptions- Onboarded and trained 7 large enterprise customers and became the point of contact for ongoing support- Established and implemented a new process for onboarding partners/resellers via the existing Deputy partner portal
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Social Media And Content Manager (Part Time)My Muscle Chef Jun 2016 - Dec 2017Yennora, New South Wales, Au- Grew social media presence and following for Facebook, Instagram and Twitter channels through engaging health and fitness content, influencer marketing, social media competitions, customer testimonials, and partner giveaways (https://www.facebook.com/mymusclechef, https://www.instagram.com/mymusclechef13/, https://twitter.com/mymusclechef)- Launched a new food, health and fitness publication (https://medium.com/my-muscle-chef) and managed the content strategy to add increasing value to readers- Grew brand awareness by partnering with 10+ new health industry influencers, 20+ gyms and fitness centres and 5+ health seminars- Increased customer acquisition by launching 10+ new meals and meal packages to the market- Developed new channel for customers so they can conveniently have meals delivered to their workplace -
It CadetAsic Jan 2014 - Nov 2014Sydney, Nsw, AuAssisted users in troubleshooting and diagnosing hardware, software and network problemsProvided hardware and software support, including creating procedural documentationCommunicated to users over the phone and in person to solve computer issues Managed and controlled incoming incidents using Remedy Incident ManagerWorked as part of an effective data centre team and patched over 100 new ports -
Asset Management InternIbm Feb 2013 - Dec 2013Armonk, New York, Ny, UsProvide hardware and software support, including creating procedural documentationInstall and configure computer hardware, operating systems and applicationsTroubleshoot computer systems and network problems and diagnosing and solving hardware/software faultsManage asset databases -
Product Management InternTelstra Wholesale Jan 2012 - Nov 2012Sydney, Nsw, AuUpdated actual figures to a forecast model for 3 Wholesale productsRebranded source documents and product fact sheets to new generation Telstra documentsCreated reports outlining potential product sales opportunities using Oracle CRMCreated test cases for an unreleased quoting tool to assist end-users in determining pricingWorked cohesively with a team in determining reporting and rebranding requirementsCommunicated effectively with colleagues to ensure deadlines were met -
Tutor- Mathematics, Business Studies, EconomicsDistinctive Coaching Dec 2010 - Dec 2011Assisted students with their learning difficulties in the specified HSC subjectTaught students new concepts and improved their ability to tackle difficult questionsMaintained students’ timetables so they do not fall behind in their studiesMotivated students to see further into the long term and prosper from good resultsAssisted students with choosing their University preferences
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Work ExperienceAxis Technology Dec 2008 - Dec 2008Learnt extra computer skills in the field of I.T with the program Microsoft Visual StudioBegan to work on a website for the company with the use of HTML and XML codingWorked with a team and attended company meetings to determine the stage of the projectBecame adapted to working environment as I had worked from 9am-5pm Mon-Fri
Nahid Haque Skills
Communication
Microsoft Excel
Microsoft Word
Java
Internet
Social Skills
Social Networking
Teamwork
Self Management
Time Management
Iphone
Ios
Sql
Databases
Relational Databases
Networking
Teleconferencing
Business Meetings
Meet Deadlines
Team Leadership
Microsoft Office
Windows 7
Customer Service
Leadership
Product Marketing
Product Management
Customer Experience
Product Launch
Blogging
Feature Writing
Social Media
Customer Relationship Management
Customer Retention
User Experience
Scrum
Customer Acquisition
Quality Assurance
Project Management
Customer Support
Customer Engagement
Qualitative Research
Employee Training
Customer Segmentation Strategy
Product Planning
Product Demonstration
User Research
Feature Prioritization
Prioritize Workload
Coaching And Mentoring
Nahid Haque Education Details
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Product Marketing Alliance -
UnswBusiness Information Technology
Frequently Asked Questions about Nahid Haque
What company does Nahid Haque work for?
Nahid Haque works for Flint
What is Nahid Haque's role at the current company?
Nahid Haque's current role is AI Operations Lead.
What is Nahid Haque's email address?
Nahid Haque's email address is nh****@****uty.com
What is Nahid Haque's direct phone number?
Nahid Haque's direct phone number is +614230*****
What schools did Nahid Haque attend?
Nahid Haque attended Product Marketing Alliance, Unsw.
What skills is Nahid Haque known for?
Nahid Haque has skills like Communication, Microsoft Excel, Microsoft Word, Java, Internet, Social Skills, Social Networking, Teamwork, Self Management, Time Management, Iphone, Ios.
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