Nahid Haque Email & Phone Number

Sydney, NSW, AU

Surry Hills, New South Wales, AU

Sydney, NSW, AU

- Increased user base and revenue by leading cross-functional GTM teams to launch 30+ new AI product features, enhancing product competitiveness in the AI creativity market.- Boosted B2B engagement and growth by building onboarding email flows for API and Enterprise customers, and launching a B2B API updates newsletter.- Enhanced lead conversion and.

Melbourne, Victoria, AU

- Increased customer growth and reduced churn by leading 4 Tier 1 product launches with cross-functional teams.- Boosted lead awareness by establishing Zeller as a strategic partner in the Xero ecosystem.- Enhanced customer engagement with a monthly newsletter of product and content updates.- Won more deals by developing effective sales enablement.

Melbourne, Victoria, AU

- Exceeded revenue targets by launching 3 tier 1 product initiatives for paying customers, collaborating with PR, brand, design, and CRM teams to track and launch successfully.- Increased user retention by launching smaller product features that addressed customer feedback, enabling users to engage with Linktree in new ways.- Informed successful GTM.

Sydney, NSW, AU

- Drove significant product adoption and user engagement by successfully launching 5+ features and integrations, including LinkedIn Recruiter, through targeted GTM strategies.- Boosted sales effectiveness and conversion rates by developing impactful sales and marketing collateral, including web content, brochures, landing pages, and webinars.- Empowered.

Sydney, New South Wales, AU

- Enhanced product alignment by leading the discovery phase for the Single Customer View program through customer interviews and surveys.- Secured stakeholder buy-in by breaking down the Single Customer View into 8 actionable programs and presenting the vision.- Optimized feedback management by automating customer feedback collection for the Tyro Mobile.

Sydney, New South Wales, AU

- Enhanced product capabilities and customer experience by spearheading the launch of 30+ features and 10+ app integrations across web and mobile platforms, leading cross-functional teams.- Increased product adoption and boosted brand awareness by authoring 20+ product update blogs to inform and educate customers.- Improved customer acquisition and.

Sydney, New South Wales, AU

- Scaled our Customer Success team to meet the needs of our increasing customer base, but ensuring that we don’t compromise on our excellent customer service. I did this by personally onboarding and training 10 new remote team members and mentoring 30 team members on product knowledge and customer etiquette as well as resolving internal team disputes.

Sydney, New South Wales, AU

- Increased customer engagement and product usage leading to a reduction of customer churn by 3% in 12 months. I did this by running live webinars/meetings and personalised product demos, producing simple, instructional help content and assisting customers with connecting their payroll and POS apps to get the most value from Deputy- Contributed to an.

Yennora, New South Wales, AU

- Grew social media presence and following for Facebook, Instagram and Twitter channels through engaging health and fitness content, influencer marketing, social media competitions, customer testimonials, and partner giveaways (https://www.facebook.com/mymusclechef, https://www.instagram.com/mymusclechef13/, https://twitter.com/mymusclechef)- Launched a.

Sydney, NSW, AU

Assisted users in troubleshooting and diagnosing hardware, software and network problemsProvided hardware and software support, including creating procedural documentationCommunicated to users over the phone and in person to solve computer issues Managed and controlled incoming incidents using Remedy Incident ManagerWorked as part of an effective data.

Armonk, New York, NY, US

Provide hardware and software support, including creating procedural documentationInstall and configure computer hardware, operating systems and applicationsTroubleshoot computer systems and network problems and diagnosing and solving hardware/software faultsManage asset databases

Sydney, NSW, AU

Updated actual figures to a forecast model for 3 Wholesale productsRebranded source documents and product fact sheets to new generation Telstra documentsCreated reports outlining potential product sales opportunities using Oracle CRMCreated test cases for an unreleased quoting tool to assist end-users in determining pricingWorked cohesively with a team in.

Assisted students with their learning difficulties in the specified HSC subjectTaught students new concepts and improved their ability to tackle difficult questionsMaintained students’ timetables so they do not fall behind in their studiesMotivated students to see further into the long term and prosper from good resultsAssisted students with choosing their.

Learnt extra computer skills in the field of I.T with the program Microsoft Visual StudioBegan to work on a website for the company with the use of HTML and XML codingWorked with a team and attended company meetings to determine the stage of the projectBecame adapted to working environment as I had worked from 9am-5pm Mon-Fri

Education record

Bachelor Of Information Systems, Business Information Technology