Nahid Haque Email & Phone Number

Sydney, Nsw, Au

Surry Hills, New South Wales, Au

Sydney, Nsw, Au

- Increased user base and revenue by leading cross-functional GTM teams to launch 30+ new AI product features, enhancing product competitiveness in the AI creativity market.- Boosted B2B engagement and growth by building onboarding email flows for API and Enterprise customers, and launching a B2B API updates newsletter.- Enhanced lead conversion and workflow efficiency by building automated AI-driven workflows to educate, capture, and convert leads for the BD team.- Reduced customer support queries by revamping the help guides center, incorporating AI-driven product education strategies, and improving user guidance.- Increased sales efficiency and deals won by enabling the BD team with AI-driven sales collateral, including pitch decks, personas, and competitive intelligence.- Refined product strategy and stakeholder collaboration by initiating a feedback system using customer feedback data, social media insights, and churn responses.- Improved GTM efficiency by establishing a flexible product launch process tailored to the fast-paced AI creativity industry.

Melbourne, Victoria, Au

- Increased customer growth and reduced churn by leading 4 Tier 1 product launches with cross-functional teams.- Boosted lead awareness by establishing Zeller as a strategic partner in the Xero ecosystem.- Enhanced customer engagement with a monthly newsletter of product and content updates.- Won more deals by developing effective sales enablement collateral, establishing Zeller as a key competitor in the Australian payments market.- Streamlined the product launch process by establishing a tiered marketing approach, enabling all relevant stakeholders internally and externally

Melbourne, Victoria, Au

- Exceeded revenue targets by launching 3 tier 1 product initiatives for paying customers, collaborating with PR, brand, design, and CRM teams to track and launch successfully.- Increased user retention by launching smaller product features that addressed customer feedback, enabling users to engage with Linktree in new ways.- Informed successful GTM campaigns by creating competitive intelligence, guiding product development, and shaping pricing and packaging strategies.- Acquired beta customers and provided actionable insights to product and marketing teams by leading customer feedback sessions with small businesses.

Sydney, Nsw, Au

- Drove significant product adoption and user engagement by successfully launching 5+ features and integrations, including LinkedIn Recruiter, through targeted GTM strategies.- Boosted sales effectiveness and conversion rates by developing impactful sales and marketing collateral, including web content, brochures, landing pages, and webinars.- Empowered global sales teams to close more deals by producing competitive intelligence battle cards, enhancing their win rates.- Streamlined communication and execution of launches by improving the GTM process, ensuring all stakeholders were informed and aligned.

Sydney, New South Wales, Au

- Enhanced product alignment by leading the discovery phase for the Single Customer View program through customer interviews and surveys.- Secured stakeholder buy-in by breaking down the Single Customer View into 8 actionable programs and presenting the vision.- Optimized feedback management by automating customer feedback collection for the Tyro Mobile App and Merchant Portal.- Boosted user engagement by launching interactive content for the Tyro Merchant Portal.

Sydney, New South Wales, Au

- Enhanced product capabilities and customer experience by spearheading the launch of 30+ features and 10+ app integrations across web and mobile platforms, leading cross-functional teams.- Increased product adoption and boosted brand awareness by authoring 20+ product update blogs to inform and educate customers.- Improved customer acquisition and retention by directing product development squads to build and release 5+ impactful features.- Reduced churn risk by engaging customers with educational content campaigns about existing product functionalities.- Streamlined the launch of new product updates, app integrations, and company news by innovating a prioritization process for external communications.

Sydney, New South Wales, Au

- Scaled our Customer Success team to meet the needs of our increasing customer base, but ensuring that we don’t compromise on our excellent customer service. I did this by personally onboarding and training 10 new remote team members and mentoring 30 team members on product knowledge and customer etiquette as well as resolving internal team disputes- Increased the overall Net Promoter Score (NPS) and improved levels of customer satisfaction by establishing a new process for escalating complex customer issues from level 1 to level 2 and 3 support- Reduced the risk of customers churning by developing and executing a strategy to lift the product usage of a cohort of 1000+ customer accounts- Project managed the migration of 200+ large customers to the new Enterprise product and led the change management strategy involved in sunsetting the older Enterprise product- Implemented a new process to measure quality of conversations between customers and our team members via live chat, emails and phone call recordings

Sydney, New South Wales, Au

- Increased customer engagement and product usage leading to a reduction of customer churn by 3% in 12 months. I did this by running live webinars/meetings and personalised product demos, producing simple, instructional help content and assisting customers with connecting their payroll and POS apps to get the most value from Deputy- Contributed to an increase in customer acquisition of 5% in 12 months by running live, personalised product demos and account setups, providing excellent customer service and showing prospects how Deputy would help them achieve their desired outcome- Implemented a new process for supporting customers through live chat, resulting in standard response time reducing from average of 10 minutes to average of 5 minutes- Increased customer advocacy by introducing new ways to be proactive with customers and to lead with transparency for product bugs, outages and service disruptions- Onboarded and trained 7 large enterprise customers and became the point of contact for ongoing support- Established and implemented a new process for onboarding partners/resellers via the existing Deputy partner portal

Yennora, New South Wales, Au

- Grew social media presence and following for Facebook, Instagram and Twitter channels through engaging health and fitness content, influencer marketing, social media competitions, customer testimonials, and partner giveaways (https://www.facebook.com/mymusclechef, https://www.instagram.com/mymusclechef13/, https://twitter.com/mymusclechef)- Launched a new food, health and fitness publication (https://medium.com/my-muscle-chef) and managed the content strategy to add increasing value to readers- Grew brand awareness by partnering with 10+ new health industry influencers, 20+ gyms and fitness centres and 5+ health seminars- Increased customer acquisition by launching 10+ new meals and meal packages to the market- Developed new channel for customers so they can conveniently have meals delivered to their workplace

Sydney, Nsw, Au

Assisted users in troubleshooting and diagnosing hardware, software and network problemsProvided hardware and software support, including creating procedural documentationCommunicated to users over the phone and in person to solve computer issues Managed and controlled incoming incidents using Remedy Incident ManagerWorked as part of an effective data centre team and patched over 100 new ports

Armonk, New York, Ny, Us

Provide hardware and software support, including creating procedural documentationInstall and configure computer hardware, operating systems and applicationsTroubleshoot computer systems and network problems and diagnosing and solving hardware/software faultsManage asset databases

Sydney, Nsw, Au

Updated actual figures to a forecast model for 3 Wholesale productsRebranded source documents and product fact sheets to new generation Telstra documentsCreated reports outlining potential product sales opportunities using Oracle CRMCreated test cases for an unreleased quoting tool to assist end-users in determining pricingWorked cohesively with a team in determining reporting and rebranding requirementsCommunicated effectively with colleagues to ensure deadlines were met

Assisted students with their learning difficulties in the specified HSC subjectTaught students new concepts and improved their ability to tackle difficult questionsMaintained students’ timetables so they do not fall behind in their studiesMotivated students to see further into the long term and prosper from good resultsAssisted students with choosing their University preferences

Learnt extra computer skills in the field of I.T with the program Microsoft Visual StudioBegan to work on a website for the company with the use of HTML and XML codingWorked with a team and attended company meetings to determine the stage of the projectBecame adapted to working environment as I had worked from 9am-5pm Mon-Fri

Education record

Bachelor Of Information Systems, Business Information Technology