Nahid Hasan Surjo Email & Phone Number

Dhaka, Bd

London Area, United Kingdom

● Provide first-line support via ManyChat & Zendesk● Share accurate product information with clients.● Resolve tickets using product knowledge and business rules.● Notify managers of technical issues or gaps in the Knowledge Base, suggesting improvements.● Conduct weekly check-ins, quarterly reviews, and workforce planning reports.

● Handled email escalations & offered effective solutions.● Checked 20+ tickets/agent/week for quality assurance.● Managed schedules & worked with HR for timely pay.● Managed two Shopify stores and handled all customers● Collaborated with FedEx, UPS, & USPS for order redirects.

Bangladesh

Created a fully functional store that is incredibly distinctive and interesting. A theme comes with a draft already loaded, and I modified the theme to achieve a brand-new, premium store. Here is the end result of the client's request for a distinctive and expert design.

Bangladesh

Bangladesh

● Provides outstanding customer service via Live Chat● Answers questions about the product and services. ● Checking order status via CMS and ERP Tools.

Bangladesh

Bangladesh

Rangpur Division, Bangladesh

I have started this marketing agency about 1 year ago and within 1 year I have completed more than hundreds of project with local and international clients. I wish this could be the best choise for you if you want to grow your Instagram account organically and wants to broaden your business.