Hey! My name is Nahid and I am excited to connect with you here on LinkedIn! Since 2018 I worked with over 370 customers and make them happy with every projects of my Freelance work. I am super passionate about :⤵️▪️Shopify▪️Creating 6/7 figure Shopify store▪️Creating one product store▪️Product research for dropshipping✅ Page builder expert: Pagefly, Gempage, Shogun,
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Ceo And Co-FounderPekka DigitalDhaka, Bd -
Ceo & Co-FounderPekka Digital Dec 2021 - PresentLondon Area, United Kingdom -
Customer Service Manager As An Expert Of ZendeskUpwork Apr 2023 - Present● Provide first-line support via ManyChat & Zendesk● Share accurate product information with clients.● Resolve tickets using product knowledge and business rules.● Notify managers of technical issues or gaps in the Knowledge Base, suggesting improvements.● Conduct weekly check-ins, quarterly reviews, and workforce planning reports. -
Customer Support Agent For Ecommerce StoreUpwork Aug 2022 - Present● Handled email escalations & offered effective solutions.● Checked 20+ tickets/agent/week for quality assurance.● Managed schedules & worked with HR for timely pay.● Managed two Shopify stores and handled all customers● Collaborated with FedEx, UPS, & USPS for order redirects. -
Shopify Website DesignerUpwork Jan 2022 - PresentBangladeshCreated a fully functional store that is incredibly distinctive and interesting. A theme comes with a draft already loaded, and I modified the theme to achieve a brand-new, premium store. Here is the end result of the client's request for a distinctive and expert design. -
Landing Page Designer As An Unbounce ExpertUpwork Jul 2022 - Present -
Landing Page Design With Unbounce Or InstapageUpwork Jan 2020 - PresentBangladesh -
Gorgias ExpertFiverr Jun 2022 - PresentBangladesh● Provides outstanding customer service via Live Chat● Answers questions about the product and services. ● Checking order status via CMS and ERP Tools. -
Shopify Dropshipping ExpertFiverr Feb 2020 - PresentBangladesh -
Shopify Website CreatorFiverr Feb 2020 - PresentBangladesh -
Ceo And FounderMusketeers Of Marketing Apr 2020 - PresentRangpur Division, BangladeshI have started this marketing agency about 1 year ago and within 1 year I have completed more than hundreds of project with local and international clients. I wish this could be the best choise for you if you want to grow your Instagram account organically and wants to broaden your business.
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Shopify Dropshipping ExpertWiro | Shopify Agency Feb 2020 - Mar 2021
Nahid Hasan Surjo Education Details
Frequently Asked Questions about Nahid Hasan Surjo
What company does Nahid Hasan Surjo work for?
Nahid Hasan Surjo works for Pekka Digital
What is Nahid Hasan Surjo's role at the current company?
Nahid Hasan Surjo's current role is CEO and Co-Founder.
What schools did Nahid Hasan Surjo attend?
Nahid Hasan Surjo attended Bangabandhu Sheikh Mujibur Rahman Maritime University, Bangladesh.
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