Nahid Hemani Email & Phone Number

Toronto, Ontario, Canada

• Develop, implement, and monitor comprehensive and integrated case management plans for all activity in the case required to achieve recovery, community integration, and where possible, return to work (RTW)
• Co-ordinating and facilitating RTW cooperation between the workplace parties and arranging, assessing, and adjusting the delivery of work reintegration services where needed
• Collecting information to progress the case; assessing and positioning each case along its appropriate recovery path; setting goals and making decisions based on legislation, policy, and best practices
• Planning activities in collaboration with workplace parties and team members; participating in case conferences with the service delivery team and management; coordinating and taking action on planned activities.
• Promoting prevention, disability management, RTW, and related programs to workplace parties; sharing best practices; connecting workplace parties with expert resources when they would benefit from increased capability.
• Make entitlement decisions based upon legislation, policy, and best practices and communicate these decisions verbally and in writing to applicable parties by: Providing education on WSIB benefits, policies, and.

Toronto, Ontario, Canada

• Ability to analyze and assess group disability contracts, agreements and medical information
• Apply critical judgment to decide whether to issue disability payments or provide periods of support
• Ability to create goals and follow through on plans for recovery and return to work
• Supporting Plan Members through their health recovery and eventual return to work, providing financial support during a time in which the Plan Member cannot support themselves
• Providing excellent customer service by focusing on customer demands, communicating in a manner that is simple and easy to understand, and by actively handling the claim to closure
• The ability to make tough decisions within tight time constraints and demonstrate resilience

• Investigate and negotiate property claims in accordance with Aviva's claim procedures and guidelines.
• Responsible for confirming coverage and compiling First Notice of Loss (FNOL) information for incoming claims.
• Responsible for data accuracy and the issuance of payments to vendors, insureds and experts.
• Review and compile facts, policy, and technical reports, analyze Xactware estimates, value of claim and negotiate/settle claim accordingly.
• Effectively advise and counsel customers on claim status and provide prompt and exemplary customer service and while keeping related parties informed of the claims status.
• Responsible to ensure all correspondence is completed in a time efficient/effective manner

• Financially and medically managing an injury claim from the beginning to the end
• Investigating motor vehicle accident injury claims
• Determining policy coverages, establishing and adjusting financial reserves, and complying with the Statutory Accident Benefits Schedule (SABS)
• Providing excellent customer service by focusing on customer demands, communicating in a manner that is simple and easy to understand, and by actively handling the claim to closure
• Gathering information at its earliest stage from the customers, health practitioners, employers, police, plaintiff lawyers, accountants, other insurers, witnesses, etc.
• Making decisions by considering all information, consulting resources, and pulling on expertise/collaborating when required

Toronto, ON

• Coordinate the availability and schedules of Nurses, Personal Support Workers and other Allied healthcare professionals, which require accurately matching the skills of the qualified staff with the needs of the patients;
• Well versed on the topics of various diseases and disabilities, which is required to assess the right care needed for these patients.
• Allocating staffing recourses to ‘at-risk’ patients with a sense of urgency – often ad-hoc, unscheduled requests;
• Providing excellent service to patients with various disabilities as well as their families;
• Maintaining the ‘Gold Care’ Database, which included accurately updating client and employee date, patient admittance records and creating discharge reports