Nahid Hassan Niloy Email & Phone Number

United States

In this position, I am responsible for identifying and reporting any bugs or issues that may arise during the production or customization process. I meticulously document these bugs using a standardized bug template, providing sufficient detail to enable our development team to investigate and address them promptly. By actively participating in the quality assurance process, I contribute to maintaining the high standards that Best Name Badges is known for.Furthermore, I play a crucial role in assisting and guiding customers who encounter technical or non-technical issues with our products or services. With a focus on providing exceptional customer support, I effectively address inquiries, troubleshoot problems, and ensure a satisfactory resolution. Whether it is resolving technical difficulties or providing guidance on badge customization options, I aim to exceed customer expectations and deliver a positive experience.Additionally, I use my artistic skills and understanding of customer requirements to suggest suitable artwork for name badge orders. By closely following the customer's guidelines and preferences, I recommend design options that align with their vision. This collaborative approach ensures that each customer receives personalized and visually appealing name badges that accurately represent their brand or event.In summary, as a Customer Support and Quality Assurance Specialist at Best Name Badges, my responsibilities encompass identifying and reporting bugs, delivering excellent customer support, and suggesting artwork for orders. I strive to uphold the company's commitment to quality and customer satisfaction, ensuring that every customer's experience with Best Name Badges is exceptional and their custom name badges are of the highest standard.

As a Quality Assurance Engineer at Bitmorphor, my role was to collaborate closely with the development team to ensure the delivery of high-quality software solutions. Bitmorphor is a technology company focused on developing innovative software products, and my responsibilities encompassed various aspects of the software testing and quality assurance process.One of my key responsibilities was to work closely with the development team to determine quality requirements, metrics, and processes. Based on the gathered requirements, I created detailed test cases and test scenarios. These artifacts served as a roadmap for our testing activities, ensuring that all functional and non-functional aspects of the software were thoroughly evaluated. By carefully designing and documenting the test cases, I facilitated effective test execution and provided clear instructions for the testing team.I actively performed various types of testing, including functional testing, integration testing, and regression testing. By meticulously executing the defined test cases, I verified that the software met the specified requirements and performed as expected. I also collaborated with the development team to identify and prioritize software defects.In addition to automated testing, I conducted manual testing on new technologies and features. This involved exploring the software application, identifying potential user experience issues, and providing valuable feedback to the development team. Through manual testing, I contributed to the overall quality of the software by ensuring that it met the highest standards of usability and performance.I optimized the testing process and ensured comprehensive coverage.In summary, as a Quality Assurance Engineer at Bitmorphor, I contributed to the overall success of the testing and quality assurance process. Through my efforts, I helped Bitmorphor maintain its commitment to delivering reliable and innovative software solutions.

As an SQA (Software Quality Assurance) Trainee at IT Training BD, I have been gaining valuable hands-on experience in the field of software testing and quality assurance. Under the guidance of experienced professionals, I have been exposed to various aspects of the software development life cycle and have been actively involved in testing activities.During my time as an SQA Trainee, I have been responsible for executing test cases, identifying and reporting software defects, and collaborating with the development team to ensure the delivery of high-quality software products. I have also been involved in writing test plans, creating test scenarios, and performing regression testing to validate software changes.Additionally, I have been working with different testing methodologies and tools, including manual testing techniques and automated testing frameworks. I have gained proficiency in using tools such as Selenium WebDriver, JUnit, and TestNG for test automation, and have been able to contribute to the improvement of test processes and the overall efficiency of the testing team.Moreover, my role as an SQA Trainee has allowed me to develop strong analytical and problem-solving skills. I have learned to effectively prioritize and manage my tasks, ensuring that critical issues are addressed promptly and accurately. I have also been actively involved in reviewing requirements and specifications, providing valuable feedback to improve the quality of software documentation.Working at IT Training BD has provided me with a solid foundation in software quality assurance principles and best practices. I have gained practical experience in Agile methodologies, test-driven development, and continuous integration processes, which have further enhanced my understanding of delivering high-quality software solutions.

I have worked on multiple projects during the experience.1. A1 Towing A1 Towing is a reliable and efficient full-service towing company that offers prompt and safe towing services for all types of vehicles.- Receiving and managing customer inquiries- Dispatching tow trucks to the location where they are needed. You will need to coordinate with the tow truck drivers to ensure they arrive at the customer's location as quickly as possible.- Maintain detailed records of customer inquiries, dispatches, and complaints.2.NeuTimes ConsultingNeutimes Consulting is a business consulting firm A betting website is an online platform that helps small businesses and auto dealerships increase their bottom-line profits. They offer innovative strategies and solutions to improve profits for their clients.- Consult the auto dealers to improve profit with innovative strategies- Help small businesses and dealers who are missing out on their social media opportunities.3. ASA SolarASA is a solar company that provides high-quality solar installations with the goal of helping customers save money on their electric bills, get tax benefits, and reduce their dependence on fossil fuels.- As a cold caller, I utilized an auto dialer called PhoneBurner to connect with potential customers in the USA.- My primary responsibility was to persuade them to set appointments with our clients. Through my efforts, I was able to secure numerous appointments and received positive feedback from clients on multiple projects. All communication was conducted verbally in English.

As a Customer Support Specialist at Binany Trading Center, my primary role was to provide exceptional customer service to users of our betting website. Binany Trading Center is a platform that allows users to place bets on a wide range of sporting events and games. With multiple payment options, enticing bonuses, and promotions, our goal is to attract and retain customers in the competitive online betting industry.In this position, I was responsible for troubleshooting any issues that users encountered while navigating the website or placing bets. I would actively engage with users through chat-based communication, promptly responding to their queries and concerns. Understanding the importance of immediate resolution, I ensured that users received timely and effective solutions to their issues.As a part of the customer support team, I developed a deep understanding of the website's features, functionalities, and payment processes. This knowledge allowed me to address a diverse range of user inquiries, including account-related issues, payment concerns, bet settlement queries, and general website navigation assistance.In addition to providing technical support, I also served as a reliable source of information regarding our promotions, bonuses, and offers. This involved guiding users on how to avail themselves of various bonuses, explaining the terms and conditions and assisting with bonus-related concerns.Throughout my time at Binany Trading Center, I consistently demonstrated strong problem-solving skills and the ability to think on my feet. I remained calm and composed even during high-pressure situations, ensuring that users felt heard, valued, and supported.Overall, as a Customer Support Specialist at Binany Trading Center, I played a vital role in maintaining customer satisfaction and retention. By promptly addressing user issues and providing them with accurate and helpful information.

Bsc, Computer Science

Hsc, Science

Ssc, Science