• Escort the guest and provide a Room Orientation to every arriving guest following the City Avenue Hotel and luxury standards. • Complete all individual personalized check INs and check OUTs. • Perform Front Desk Cashiering duties. • Completing Registration cards & Follow ups on the guest payments. • Answering and distributing all Telephonic/Fax or Emails of in-house guest or incoming guests. • Assist Other Hotel Front office Operation.• Adhere to applicable policies and step by step procedures, • Attend trainings as per the departmental training plan. • Work to achieve the departments.

• Working On IDS (internet distribution system)• Assisted in executing daily administrative duties• Coordinated with guests, collected feedback, and provided recommendation to the management• Handled complaints from guests diplomatically• Managed airport transfers for guests and office staff• Arranged for doctor on emergency at hotel as well as for hospital admitting• Directed visitors, and provided customized services to guests

• Doing Room, Taxi, Flight, Tours, Trains, Reservation on IDS• Answering and directing calls to concerned staff members• Sorting incoming and outgoing mails and forwarding them as appropriate• Handling daily petty cash, negotiation with vendors, and administration duties• Ordering and monitoring office supplies and equipment• Coordinating with the repair and maintenance department• Getting ID prepared and distributing them to the respective staff members