12 years of experience planning and installing networks with customer facing support and quality assurance. Highly skilled in software installation, upgrades, updates, and hardware replacement. Well-versed in troubleshooting and repairing malfunctioning hardware and software. Proven record of problem-solving skills and conceptualization in difficult and high stress situations. Excellent written and oral communication skills with an emphasis on quality customer service and attention to detail. Proficient in the utilization of office software tools: Access, Excel, Outlook, Adobe Acrobat Professional, Word, Teams. Extensive experience with CAIRS and BMC Remedy 7.5-8.1 ticketing systems. Department of Defense (DOD) 8570.01-M IAM/IAT Level II compliant (SEC+ CE) and maintains an active/current DoD Secret (SSBI) security clearance with Top Secret eligibility.
Listed skills include Security, Marketing, Public Speaking, Social Media, and 18 others.