Nahrain Odish - Leadership Strategist Email & Phone Number

London, England, United Kingdom

I am currently on secondment within the Nursing & Care Quality Team of the Blood Donation Directorate at NHS Blood and Transplant (NHSBT)During this secondment, my responsibilities include:~Facilitating and delivering mandatory and skills training sessions for both new and existing staff members~Implementing upskilling initiatives to enhance the proficiency and effectiveness of our workforce~Assessing staff competency levels to ensure alignment with regulatory standards and organisational requirements~Providing valuable support to team-based assessors in their evaluation processes~Playing an integral role in the recruitment process of new team members, from the initial shortlisting stages to the development and implementation of tailored training plans~Determining whether the donor carer has applied their acceptance, referral, or deferring criteria~Participating in self-improvement and career development courses offered by the organisation~During team training days, presented methods for enhancing techniques and modifying operating system procedures.~Managed teams in Brixton and StratfordI am also part of Continues Improvement Accadamey where my current project focusing on reducing wasted resources within NHSBT

City Of London

• Reporting to the manager of this fast-paced City of London based facility, responsibilities included: • Selling, cross, and upselling products and services to volumes of repeat and new customers • Assisting customers with high expectations and ensuring maximum customer service • Overseeing junior customer care staff, leading by example, and dealing with customer complaints • Working with highly sensitive confidential client information • Ensuring the data is recorded and maintained in accurate, precise manner • Training staff on sales and customer service • Adjusting processes and procedures to accommodate customer needs Achievements: Consistently achieving/overachieving targets; Cutting procedures by 30 mins the national average without compromising quality or service; Fulfilling supervisory duties in colleague absence, overseeing the team performs with accuracy and professionalism at all times.

London, United Kingdom

A luxury retail store based in prime location (Oxford Street), my responsibilities included: • Overseeing all aspects of sales and customer service . • Managing team of 20 staff, setting KPI’s, and managing performance. • Coaching and training staff members on customer service.• Delivering personal sale and care targets. • Dealing with challenging customer, addressing any arising complaints with tact and diplomacy • Ensuring all customers receive excellent service during and after the sales Achievements: Twice awarded “employee of the year” for significantly exceeding sales targets; Introduced incentives that boosted sales and allowing a sales target increase of 20%; consistently exceeding sales targets (personal and team’s)

Access To Maths, Science And Computing

Health And Social Care, Gnvq

High School, English, Math, Etc., 1996