● Delivered client-centric, cross-channel projects including web portals, CRM, Digital Analytics, SEM, social media, Print Media as well as identifying and pursuing opportunities and growth within the client lines of business with a total annual client investment of $15-20M annually● Hiring, training, coaching, and mentoring a team of 15+ Program and Project Managers at all levels using Agile, Waterfall, and Hybrid methodologies ● Oversee forecasting, budgeting, resource utilization across multiple client brands, with strict adherence to client deliverables and timelines, ensuring quality deliverables and seamless execution● Lead the adoption and change management initiatives for innovative technologies to support client roadmaps including, Salesforce, Sales, and Marketing Clouds (SFDC, SFMC), Adobe Experience Manager and Campaign (AEM, ACC) as well as Veeva platform integrations ● Drove new process improvements, improved communication plan, reporting mechanisms, onboarding tools, KPIs, and quality levels, reducing costs while increasing efficiencies and awareness across the teams● Partnered and collaborated with executive stakeholders/ leaders to influence strategic business decisions with the intent of driving measurable value to the organization as well as our clients ● Over 9 years working in a fast-paced, high-volume environment with shifting priorities, ambiguity, and high demand management

● Lead the architecture and implementation of an Omnichannel CRM program with over 15 websites, 200 distinct addressable email campaigns, 8 detail aids (Veeva), a medical savings card program, and call center application with high impact and client satisfaction● Manage and counsel the Product delivery roadmap, in partnership with cross-functional stakeholders and client partners, helping shape the client vision and execution of their marketing strategy.● Functional leader for brand IT, procurement, and CRM Center of Excellence focused on process improvements, campaign management and execution through Salesforce Marketing Cloud with Sales and Health Cloud integrations ● Build relationships and collaborating with internal lines of business including, Strategy, Creative, Technology, and Client Services to ensure alignment of process, activities, priorities and to support project delivery. ● Member of the Senior Leadership council, responsible for process improvements, onboarding, training, overall process definition, feedback, change management, and overall operational governance ● Interviewed, negotiated, hired, onboarded, trained, coached, and mentored a dynamic team of high-performing resources, exceeding client expectations, while delivering high quality and value

● Client Services lead for multiple accounts focused on enterprise solutions and multi-channel engagements with annual revenue of over $11M ● Responsible for nurturing and growing key partnerships with client stakeholders, agencies, and vendors● Delivered strategic and business plans across all accounts driving high client satisfaction. Manage and lead solution-based planning sessions, focused on complex initiatives spanning design, User Experience, and Full-Stack technical development across multiple platforms. ● Managed a team of 8 Program Managers, Senior and Intermediate Project Managers, while continuing to support their growth, development, and industry expertise

Lead for the first multi-channel marketing platform implementation in the company supporting web, email/CRM, detail aids, media, and call center projects, including 15+ vendor and agency integrations across multiple brandsCollaborated with client and internal stakeholders to project plan and execute, ensuring business requirements are implemented as per traceability matrices and mitigating any risk with senior team members.

The Marketing Store is a CRM agency, strategic consultancy, creative and technology provider.They deliver next generation brand experiences, custom technology solutions and products that captivate, engage and spark action among customers.