Areas of Digital Transformation, Business Development and Operations.

Responsible for 9mobile IT Outsourcing Services Operations. Application management including Converged Billing System and CRM, IT Infrastructure, SLA.

Responsible for Business and Application Transformation for one of Huawei's Strategic Outsourcing customer dealing in Telecom Mobile Services in Nigeria.Key projects BSS Transformation including Convergent Billing System.Enterprise Architecture Program using TIBCO.

Airtel is the 2nd largest telecom operator in Africa and currently the 4th largest operator in the world providing 2G, 3.75G and mCommerce services across 17 countries with over 70 million subscribers and revenue of $4.7 billion.• Key member in the implementation of Business Support Systems, BI & Campaign Management in all 17 operating countries.• Co-created a multi year 17 country BSS, OSS, Internal systems transformation plan and managed the evolution of the plan in line with changing business priorities, involving the modernization and standardization of business process, architecture, hardware, system software, integration technologies and platforms.• Reporting to Airtel Africa CIO and member of IT management board• Program managed the entire lifecycle of ten critical business BSS/OSS platforms (CRM, Billing, KYC etc)• Established and successfully ran disciplined delivery governance.• Led business engagement with customer service, sales, marketing at headquarters and operating countries involving the creation of a standardized set of business requirements and evaluating country specific variations. This helped in establishing build once and deploy multiple times philosophy.• Provided technical expertise in finalizing in system integrations, protocols and file formats across different applications to ensure optimal performance in distributed deployment architecture scenario.• Led internal stakeholder management with Group CXO level executives

• Led the end-to-end delivery of new OSS stack (Mediation, Provisioning, Interconnect & GIS) across 17 countries. Led a complex transition from legacy OSS (Ericsson) to CSGI OSS stack in step with network modernization of MSC, HLR, IN (Ericsson Charging System 3 to 5) & packet core.• Provided subject matter expertise in finalizing the OSS projects for multiple strategic initiatives. o OSS projects for greenfield launch Airtel Rwanda using Ericsson core networko OSS/BSS platform adaptation and consolidation of Airtel Uganda and Warid merger in parallel to network transition from Ericsson core network to Huawei core network.o Led delivery of regulatory projects such as MNP in Kenya, Ghana & Nigeriao Critical member in Currency rebasing project in Zambia (1 USD = 5500 ZMK to 5.5 ZMK), which impacted over 40 IT, applications.• Program managed delivery of DDS (Dynamic Discounting System) a key VAS platform, which generates incremental revenues at low utilisation sites. • Co-created the scope of VAS Operations & Management outsourcing. The contract covered O&M of over 1000 plus VAS nodes across 17 countries.

Zain was a leading telecom operator in 16 countries in Africa and with over 40 million subscribers and revenue of $4 billion. Responsibilities:Overall group-wide support on Life cycle management, MIS Reporting systems, especially from African operations. Operations and Project ManagementVendor Management and Interface between Operations and VendorWorking closely with Director of strategy on broadband reportingMember in ZainX team, ZainX team is formed to boost broadband revenues across Zain Group. And the team is mixture of cross functional staff. One member from each department in the group is part of this team.Supporting Revenue Assurance and Fraud management teamAchievements: • Built an in-house, standardized BI platform to replace legacy reporting systems and this was rolled out across 15 countries in one-year record time covering multiple functions KPIs.• Led the successful transition of the maintenance and future enhancements of BI platform from the in-house environment to an outsourced partner played a key role defining the roadmap, scope and SLAs.• Involved in the implementation of Oracle Data Warehouse platform in Zain Nigeria for defining business requirements according to group directives. This is cater business growth and make the BI as self service platform• Conducted requirement gathering for IN across 15 counties, which were meant for incorporating into future release of Ericsson Charging System.

Celtel was an African telecom operator in 14 countries with over 24million subscribers. • Led the migration from legacy-prepaid platform to Ericsson Charging System in Niger, Gabon, Malawi, Chad and Sierra Leone as part of strategic initiative of Celtel with the team of 5 in each country.• Overall SPOC for all MIS/BI and Prepaid platforms.

• Contracted for rolling out Charging System 3 and then Operations & Maintenance• Served as second Line Support, daily backup and restoration, system monitoring, emergency corrections for Ericsson Charging System 2.0 managing SDP, MINSAT, AIR & VS nodes.• Imparted knowledge Transfer to local staff

Celtel Tanzania was a startup company with very slim workforce. I was responsible for managing prepaid platforms.• Served as first Line Support, account life cycle management, service class & tariff management, and voucher management for Ericsson Charging System 2.0 managing SDP, MINSAT, AIR & VS nodes.• Core member of the Alcatel IN migration to Ericsson Charging System 2 project in 2005. • Operations and maintenance of IN of Alcatel INPPS from 2001 – 2004.