Naikel Aparicio Email & Phone Number

Ottawa, Canada Area

Leader of the technology departments of Messangi Corporation, with both Support Manager and Operations Manager reporting directly to me. Planning and deployment of new technologies at Messangi Corporation, based on Linux instances running Ubuntu LTS on Cloud Computing (AWS, Azure, and GCE), and the migration of all the products and services from physical data centers to the cloud. Administration of several Kubernetes clusters distributed in different cloud providers like AWS, Azure, and GCE.Management of the first and second tier customer support groups, including training, recruitment and planning for customer requirements currently in production. Developer of the in-house SMPP Gateway to establish connections with the cell phone providers using Java and Spring Boot technologies.Pre-sales collaboration to the Sales team, providing technical knowledge, most focused on helping the build of solutions regarding secure and encrypted network connectivity with the potential customers.Reporting directly to the CEO.

Caracas, Venezuela

Manager of the first tier of the customer support groups, reporting to the VP.Supervision of maintenance and security of all our products and services. Recruitment and training of all the customer care engineers, ensuring the abilities to handle every possible issue that a customer might have, providing guidance for problems and questions to all IT staff.Coordination, planning and deployment of big IT projects, for example bringing a technical platform for elections logistics to the CNE (Consejo Nacional Electoral), the elections authority in Venezuela.

Caracas, Venezuela

Management of the Operations department at Ogangi Corporation, reporting directly to the CTO.Planning and deployment of secure network connectivity solutions with our customers using different technologies like IPSec VPN using Cisco devices, software based IPSec (OpenSwan, strongSwan, etc), OpenVPN, and the like.Management and administration of the basic network services of the company, like email services (using Postfix, Sendmail), FTP/SFTP services, DNS (using bind), LDAP directory with the employees and customer accounts (using OpenLDAP), Web Servers (using Apache), JSP servers (using Tomcat), etc.Administration of our Oracle and MySQL databases (DBA). Query analysis and optimization. Configuring and testing backups. Planning processes in case of database failures, upgrades of DBMS software, etc.

Miami/Fort Lauderdale Area

In charge of the administration of two data centers located in the Miami area, planning and executing hardware upgrades. Management of a budget to acquire newer hardware and replacement parts in case of failure. Also taking care of the support contracts with our providers.Leader of a group of developers coding in-house internal solutions, mainly internal reporting tools, and in-house SMPP software to establish SMPP connections to the cell phone carriers to send/receive short text messages (SMS).

Caracas, Venezuela

Administration of all the IT systems and network devices of the company. Configuration of Cisco routers and switches. Establishment of point-to-point IPSec VPNs with our customers and providers using Cisco equipment. Configuration of Solaris virtualization using Logical Domains (LDOMs) and zones, using ZFS as their filesystem. Deployment and administration of Oracle databases running on Solaris hardware.First time deployment and management of all basic network services for the company, including email using Sendmail on Solaris hardware, DNS servers using bind, Apache servers, Tomcats, etc.Developer of in-house Java SMPP API and solutions to establish SMPP connection with cell phone carriers, and scripts for quick data reporting, using bash, perl, etc.

Caracas, Venezuela

Development of an automated OpenDSL provisioning system. This system allows final users to subscribe with their DSL provider once the DSL provisioning was done by the phone company in their Cisco DSLAMs. This project involved automated configuration of not only Cisco DSLAMs and their Radius/LDAP authentication servers, but also Cisco aggregator routers and the Customer Premise Equipment (CPE).Deployment and training in customer premises of the Cisco Element Management Framework (CEMF). A tool for network monitoring that runs on Solaris.Ocasionally helped the pre-sales team for the 15,000 ADSL lines project for Compañía Anónima Nacional Teléfonos de Venezuela (CANTV), which was a very successful project.Became a Cisco Certified Network Associate, an intern software engineer requirement at Cisco Systems.