Nailah C.V. Stroia Fernando Email & Phone Number

Woluwe-Saint-Lambert, Be

Brussels Region, Belgium

Brussels Region, Belgium

Main activities:• Language mediation in public and social service settings (250+ interventions over the years);•. Providing professional language services: Writing and revision services; Translation services; Interpreting services.Mission - Societal Impact: Contributing to Integration, Diversity & Inclusion in Flanders by• facilitating the uptake of immigrants' and refugees' rights;• promoting inclusivity & integration of EU-citizens and third-country nationals in Belgium;• mitigating the effects of language barriers in governmental and public service contexts by means of public service interpreting and asylum interpreting;• advancing equality in governmental, public, and social sector service contexts.Sample client list: • Flemish governmental authorities• Public sector service institutions, e.g. criminal justice authorities, hospitals, schools• Civil society organizations• The Commissioner General for Refugees and Stateless Persons (CGRS)- Commissariat général aux réfugiés et aux apatrides (CGRA).Additional skills & competencies:• Business Administration• Social Profit• Client Relations• Genuine service- and client-orientation

Brussels Area, Belgium

Industry sector: Public sector; Social sector.Researcher; co-responsibilities: capability building & policy advising.Duties & Responsibilities:• Research & Risk-Analysis: a) Conducting research in 4 project cities in Flanders on behalf of the Flemish government. Topic: the feasibility of mixed teams consisting of non-certified, semi-professional and certified, professional language mediators and interpreters in Flanders, Belgium;b) Conducting a risk assessment regarding the use of non-certified individuals as interpreters in public and social sector service settings in Flanders by means of quantitative and qualitative research.• Learning & development: a) Training & coaching 84 students in 4 Flemish project cities in 2 years (multilingual and multicultural student body covering 31 languages); b) Developing a curriculum to train non-certified individuals to function as foreign language mediators;c) Observational research during their practical training opportunities in Flemish public and social service contexts.• Liaising & stakeholder management:a) Liaising with local governmental authorities, academic partners, and civil partners;b) Quarterly reporting on research findings;c) Co-planning, attending, and facilitating meetings with key stakeholders.Final product: A final report for the Flemish Government based on the research findings and conducted risk-assessment, including a) translation of the findings into policy advice and recommendations &b) a curriculum to train non-certified, semi-professional interpreters in public service settings. I also contributed to the start-up phase of a follow-up project in West-Flanders, building on the findings of this project.Skills & Competencies:• Analytical & problem-solving skills;• Teamwork;• Learning & (People) Development;• Communication skills: group facilitation, moderating, public speaking & presentation skills; drafting & reporting; intercultural communication.

Brussels Region, Belgium

Industry sectors: Occupational well-being; Public SectorWorking areas:a) Occupational and psychological well-being;b) Advising; people development & coaching;c) Conflict management and resolution.Note: Part-time role (max. 10% of full-time employment) in addition to my full-time roles.Highlight:Having had the privilege of walking alongside, coaching, and supporting cross-departmental colleagues during an intense season of organizational restructuring.To have been able to help others weather tough times was an immense privilege.Duties and responsibilities:Safeguarding & promoting occupational well-being:a) Providing psychosocial assistance to employees in a diplomatic and confidential manner;b) Personal area of responsibility: the headquarters of the Agency (approximately 110 employees) in Brussels.Analyzing & Problem-solving:a) Analyzing the case (problem or conflict presented): active listening, asking clarifying questions, deconstructing, synthesizing, (gently) reframing, reconstructing;b) Problem-solving with an eye to de-escalation, crisis management, mediation, and/or conflict resolution. c) Co-creative development of a follow-up support track if desired.Interpersonal & Communication skills:b) Well-developed active listening & verbal communication skills;c) Gaining trust and building rapport quickly; maintaining trust;d) Advising; empowering the person, coaching.Collaboration:a) Working closely as a team of 6 trusted advisers (each responsible for a separate region; co-responsibility for the Agency's working area in Flanders);b) Attending quarterly Trusted Counselor team meetings, continuous learning & supervision courses;c) Attending and contributing to Committee for Prevention and Protection at Work meetings.

Brussels Area, Belgium

Industry: Public Sector - Digital Transformation• Strategy, policy planning, and development for the Flemish Agency for Integration in the area of Knowledge and Information Management (KM);• Research & development of KM services and products; KM Learning & development efforts together with the Learning & Development, and Product Research & Development departments.Duties & Responsibilities:Designing a Knowledge Management strategy and policy framework for the in 2015 newly formed Flemish Agency for Integration & Civic Inclusion (formerly 20 separate Flemish entities), so that approximately 750 employees (in 2005) could:• Collect, store and share knowledge and information effectively;• Connect and exchange experiences, best practices, lessons learned, information, and knowledge, irrespective of their location in Flanders;• Search for, disseminate and re-apply the vast amount of knowledge on integration and civic inclusion available within the organization.• This entailed:a) Research & reporting; b) Monitoring of political developments (Asylum & Migration crisis in 2015 -2016) with an eye to KM services and/or products to meet internal client needs; c) Quality evaluation; contributing to streamlining, and standardizing of systems; d) Client- and service-orientation; conducting internal client interviews and needs assessments, e) Analyzing internal queries and KM challenges; problem-solving; offering recommendations; advising with an eye to the development of an effective knowledge and information management infrastructure and culture.g) Maintaining close working relationships across departments.Skills & Competencies:• Analytical skills;• Service-mindedness & client orientation; • Strong communication and interpersonal skills;• Services and product development; pitching and presenting; iteration;•. Multi-disciplinary, cross-functional approach;• Resilience and problem-solving skills in a highly dynamic environment.

Brussels Area, Belgium

Industry: Public Sector - Law; Digital & AnalyticsLegal editor of www.vreemdelingenrecht.beWww.vreemdelingenrecht.be is a key capacity-building resource on Belgian and European Asylum & Migration Law, serving lawyers, civil servants, public and social sector services, NGO's working with migrants, refugees, and asylum-seekers in Belgium, and individual migrants, refugees, and asylum-seekers.Duties & Responsibilities:• Facilitating cross-functional, interdisciplinary teamwork:a) Coordinating the team's editorial flow, facilitating interdisciplinary collaboration through legal writing peer reviews, coordinating the ensuing digital publications for our team of 10 lawyers;b) Maintaining close working relations with all team members with an eye to team product delivery (legal digital publications).• Knowledge & information management; Web content management:Managing our knowledge base on the website; managing daily content and digital legal publications.• Liaising & Cross-functional collaboration: a) Co-developing internal communication plans together with the Communications & ICT departments;b) Ensuring coherent application of strategic communication policies for www.vreemdelingenrecht.be.• Quality monitoring and evaluation:a) Maintaining high-quality standards across digital publications;b) Co-organizing and coordinating a multi-stakeholder evaluation of the website.• Digital skills:a) Providing first-hand IT-support to the team;b) Search Engine Optimization (SEO); c) Data monitoring, collection & analysis using Google Analytics.Skills & Competencies:• Analytical & Problem-solving skills;• Strong legal linguistic skills;• Writing and revision skills, with an eye for the overall flow, as well as the details; • Knowledge & Information management; Web & content management;• Interpersonal skills & teamwork;• Organizing and planning;• Communication skills. e.g. explaining specialized content in a clear and concise manner.

Brussels, Belgium

Industry: European Affairs & EU Institutions; Political Affairs; International Relations; Public Sector; AdvocacyWorking areas:• Project Manager;• Research & Political Analysis;• Liaising & networking with internal and external relations.Responsibilities and duties:• Research & Analysisa) Conducting research in the field of international law; b) Collecting, following-up on, and managing the research project team’s contributions;c) Drafting a final research report, which was presented at the European Parliament, Brussels in November 2010. Speaker engagement at the conference.• Project Management: a) Lead researcher of the research project on Israel’s legal rights under International Law;b) Facilitated remote collaboration between the team's five contributors.• Political analysis:a) Monitoring, analyzing, and reporting on political developments in the EU Institutions, press, and media related to the Middle East and Israel;b) Translating political analysis into recommendations as part of the final research report.• Liaising & Networking:a) Liaising with the internal staff and remote research project team members abroad;b) Attending events at the European Parliament pertaining to the field of work;c) Maintaining work relations with external stakeholders, a network of relevant political actors, and diplomatic relations, together with the organization's staff. Skills & competencies:• Research & analytical skills;• Drafting, writing & editing skills;• Diplomacy, tact & dealing with politically sensitive topics;• Liaising and networking.

New York, United States Of America

Industry sector: International affairs; International organizations; Multilateral diplomacy.Legal trainee at the United Nations Secretariat in the Office of Legal Affairs, Office of the Legal Counsel to the Secretary-General. Duties & Responsibilities:• Research & Analysis:a) Carrying out legal research in support of the team of Legal Officers at the Office of the Legal Counsel to the Secretary-General.b) Work domains/topics: International Public Law; Political Affairs; Kosovo & UNMIK; Committee on Relations with the Host Country.• Writing, drafting & revision:Drafting, reviewing, and revising legal documentation, e.g. legal memoranda, briefing notes, legal analyses, briefing reports of meetings attended, and minutes of the Host Country Committee.• Political & policy analysis:Monitoring developments on legal topics assigned to me and drafting briefing notes for the team.Skills & Competencies:• Analytical & Research skills;• Problem-solving;• Adaptability;• Networking;• Legal linguistic skills;• Understanding high-level political contexts; tact & diplomacy.After the first traineeship, I was offered a second traineeship at the Office of the Special Representative of the Secretary-General for Children and Armed Conflict.Duties & Responsibilities:• Research & Analysis:Conducting research on International Peace and Security topics, Children and Armed Conflict; Rights of the Child; drafting research reports.• Strategic Communications:a) Co-organizing and attending the meetings of the inter-agency advisory group; b) Drafting minutes, briefing notes, and carrying out editorial tasks;c) Revising the main submissions to the Machel Strategic Review.• Knowledge and information management; content management:a) Co-managing the team's documentation flow; organizing the team’s research data and information; facilitating information and knowledge sharing;b) Managing the internal digital information system (content management).

New York, United States

Industry: Non-Profit Organization; Social sector.Humanity in Action is a global leadership development program, focused on the protection of minorities, promotion of human rights, democracy, and civic engagement. The American Program Summer Internship was my second Senior Fellow opportunity, after the Humanity in Action Pat Cox Fellowship at the European Parliament in Brussels, Belgium.Duties & Responsibilities:• Liaising with lecturers and speakers; • Planning & Organizationa) Planning, co- organizing, and facilitating the program’s meetings & events; b) Hands-on facilitation of day-to-day team travels & logistics in New York & New Jersey (second time visiting and first time living in the city). It required adaptability, flexibility & quick thinking to facilitate smooth logistics for a group of 30 on largely unknown territory. An exhilarating experience!• Learning & Developmenta) Leading & coaching 20 multicultural, multilingual American and European students as part of a staff of five; leading weekly evaluation meetings;b) Monitoring student developments; briefing & reporting; supervising students' research and writing projects.• Communicationsa) Writing, editing, preparing documentation for publication.b) Editing students' essays for the program's final publication.• Evaluation Contributing to the final evaluation of the Summer Program.Skills & Competencies:• Multicultural & intercultural communication skills• Adaptability & quick thinking; hands-on approach• Planning & Organization• Analysis & Evaluation• Learning & People Development• Liaison & Networking• Communications: presenting, group facilitation, drafting & editing skills.

Nijmegen, The Netherlands

• Team Lead (Head Delegate) of United Netherlands' academic delegation to Harvard National Model United Nations 2007 & Oxford International Model United Nations 2006;• Coached and trained 32 university students during the academic course ‘United Nations and Multilateral Diplomacy’.Industry Sectors: Academia; International relations.Achievements:• 22 students obtained individual awards at Harvard National Model United Nations 2007;• The team won the two highest attainable team awards at Harvard National Model United Nations 2007.Duties & Responsibilities:• Leadership & Management:a) Team leadership of an intra-university, multi-disciplinary student body of 32; fostering team spirit & teamwork;b) Coordinated the academic course from the development phase throughout the execution phase;c) Leading and collaborating closely with our training team of four.•. Political and policy analysisa) Analyzed country-specific political developments; conducted policy analysis related to the areas to be dealt with at the MUN's.•. Research & Analysis:a) Overseeing 32 research projects involving political & policy analysis of the economic, social, and human rights situations in the countries of representation;b) Grading the resulting research reports; draft resolutions; and speeches; providing adequate feedback.• Learning & development:a) Developed the curriculum as part of a team; overseeing the learning program;b) Training 32 students in Research & Analytical skills; Negotiations; Political and policy analysis; Resolution writing and drafting skills; Public speaking, speech-writing, and presentation skills.• People development:a) Coaching 32 students towards the achievement of our team's goals; andb) Personally coaching & following up on 16 individual students utilizing Personal Development Plans.• Liaising & Stakeholder Management:a) Liaising with internal (academic) and external (diplomatic, high-level political, and academic) partners.

Brussels, Belgium

Humanity in Action Fellowship Program 2005:• working 4 days per week in the office of Mr. Gay Mitchell, Member of European Parliament;• Humanity in Action Pat Cox Fellowship Program training and lectures: 1 day per week at EU Institutions & civil society organizations in Brussels.Industry sector: European affairs & EU Institutions; International relations; Public affairs; Public policyDuties & Responsibilities: • Research: a) Conducted research on the European Union Migration & Asylum Policy, specifically on the economic implications of Migration, Civic Inclusion & Integration of migrants in the European Union; b) Context (in 2005): Mr. Mitchell's work for the Committee on Development and as Vice-Chair of the ACP–EU Joint Parliamentary Assembly.• Policy analysis & drafting: a) Policy analysis related to the EU's Migration & Asylum Policies; b) Drafting and revising responses to Members of Parliament's (MEP) questions; c) Policy analysis in relation to these files.• Political analysis: a) Monitoring political developments in Ireland utilizing national and international press and media outlets; b) Reporting developments to the office.• Representation: a) Attending meetings at European Union institutions on behalf of the office; b) Note-taking & briefing the team.• Press, Media & Communications: a) Monitoring and managing daily news information flow; b) Providing input for press releases; drafting responses to press and media queries; c) Assisting with the management of press relations and visiting Irish civil society actors.Skills & competencies:• Analytical skills;• Research skills;• Political analysis & Policy analysis;• Writing skills: drafting, editing & note-taking;• Strategic Communications & Public diplomacy.

Willemstad, Curaçao

• President of the Youth Advisory Council (1999 – 2000)• Secretary of the Antillean Youth Federation's Youth Advisory Council (1995 – 1999) Industry sectors: Social sector; Public sector; Non-Governmental organizationsAchievements:• Hosted and moderated the Youth Roundtable with Her Majesty Queen Beatrix of the Netherlands, His Royal Highness Prince Claus of the Netherlands, and then Prime Minister of Curaçao, Mr. Pourier, in the capacity of Youth Council President.• Youth adviser to the Antillean Youth Federation, national governmental actors, and social sector partners in the developmental and implementation phase of the Netherlands Antilles' Youth Parliament in 1997.• Contributed to a pilot phase of Curaçao's Youth Council, 1998 - 2000: a) In collaboration with FAJ's Policy staff: contributed to the developmental process (design phase) of the National Youth Council; b) Represented the Youth Advisory Council as a Member of the Working Group on 'Human Rights & Rights of the Child'; c) Carried out research regarding the implementation of the United Nations Convention on the Rights of the Child on Curaçao.Duties & Responsibilities:• Providing advice to the Antillean Youth Federation on (governmental) youth policies;• Analyzing the impact of youth policies on social & civil society actors on the ground by means of (field) research and participatory visits; • Contributing to youth projects on Curaçao through participation as a representative of the Youth Council.• As Secretary of the Youth Council: Note-taking at Youth Council meetings and field visits; drafting briefing notes; liaising with FAJ Policy staff.• As President of the Youth Council: Representing the Antillean Youth Federation’s Youth Council at official events and conferences; presiding over and facilitating weekly Youth Council meetings.

Postgraduate Certificate In Conference Interpreting, Conference Interpreting

Postgraduate in conference interpreting. Language combination modular working student track: English <-> Dutch. Working language.

Certificate Training 'Company Trusted Adviser' ('Vertrouwenspersoon')

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Certificate Public Service Interpreter, Certified Community Interpreter Spanish <​-> Dutch And English <​-> Dutch

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Minor, Peace Studies And Conflict Resolution

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Certificate 'United Nations And Multilateral Diplomacy: Theory And Practice', International Relations And Affairs

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Master Of Laws (Ll.M), Law

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Summer School On International Criminal Law, International Law And Legal Studies

Activities and Societies: The International Criminal Law Summer School has convened every year since the creation of the International.

University-Level Extracurricular Program, Political Science; Human Rights & Democracy

One year Fellowship comprising: a) One month, 6 days per week: seminars, lectures, courses, and field trips in Amsterdam, the Netherlands.