Naila K. Email and Phone Number

Enterprise Security Program Leader responsible for implementation of Secure Development Lifecycle across all organizations with ARM. Owning the program management components including roadmap, delivery, budget / risk management across all security domains within ARM Directing and leading the IT security training domain for proper implementation / utilization of security tools / processes within IT, Software/Hardware engineering groups.

Member of the MarTech (Marketing Technology) team in GMO Marketing IT (Global Marketing Operations) organization . Driving the vNext Customer Advocacy Platform. Customer Advocacy is focused on enabling a collaborative, centralized and scalable reference management and story production solution to help drive deeper engagement with our customers to create advocates and streamlining and strengthening sales efforts. Partnering closely with 3rd party SaaS solution partners, who have been identified to be best of their class, to define and implement the next gen Customer Advocacy solution. Engaging key owners, tenants and partners to align strategy on delivering new platformDriving core business requirements across multiple business groups (C+E, Sales IT, ASM, Windows)Delivering next generation Customer reference management system, integrating into Pre-Sales, Post-Sales platforms, and an all new Customers.Microsoft.com.Driving adoption and evangelizing a One Microsoft Customer Advocacy platform

Responsible for effectively leading the technical delivery team to build, deliver and execute complex global business intelligence initiatives.

Established a standardized performance management routine for Dell Services that sets a precedent for future routines through use of a comprehensive scorecard and method for cascading measurement of input and outputs.Implemented a complementary management routine that enabled effective leadership decision-making for both in-year and out-year focused discussions.Created supporting agendas, communication and stewardship reports that facilitate results and enabled the division to deliver annual a plan that closed the gap between the plan and actual performance.Established the new year’s priorities, implemented a new business model and improved the division’s credibility among employees and corporate leadership.Developed and implemented a new process to guide investment decisions, creating a stage-gate process and decision-making framework by which new products/services were evaluated for a new innovation group.Created effective techniques to guide go/no-go decision making related to programs at each stage of the process.Designed a screening criteria for each gate and monthly management routine that facilitated investment decisions across the portfolio.Implemented new capability that significantly reduced development time and enabled the development of more products and services and became the benchmark process for innovation in the North American division.Played a key role in the design and applied strategic framework that aligned priorities across division functions. Drove an agreement on key elements of the new framework based on collectively defined criteria across functions that previously had their own basis for establishing priorities.Designed templates and processes that solicit inputs and drives consistent output and implemented framework organization wide that aligned divisional priorities and annual plans.

Served as a program manager for the infrastructure delivery on application launches, ensuring Dell.com transactional team environmental needs were met. Led a highly visible program for both online and offline sales applications for Dell Services.Successfully managed the continuous development/release lifecycle for as many as 4 projects simultaneously.Completed implementation involving front-end, middle-tier services, back-end databases, data extraction and transfers to the vendor, security infrastructure and hardware.Implemented Agile practices utilized by both Dell and vendor teams, necessitating sprint alignment for planning.Maintained compliance with Dell policies for Agile, Release, PMO, test-utilized TFS and Change-Pointe tools.

Led the successful integration of business intelligence for Canada and the U.S.Directed ongoing data quality assurance activities that included the design and implementation of data validation audit reports for ongoing production ETL loads and the execution of data campaigns.Obtained valuable experience and working knowledge of data warehousing concepts, designs and project implementations.

Played a key role as the program manager for Sanctioned Application Management with oversight of remediation of the existing CSS’s within DFS business to an IT structured/supported frameworkMaintained responsibility for 30+ new projects including the enhancement and maintenance of existing applications.Worked in collaboration with the senior leadership team to successfully identify business needs and drivers, in line with CSS remediation. Performed project administration including quality control measures needed to ensure all projects were completed on time and within budget guidelines.

Partnered with the senior leadership team to successfully identify business needs and drivers, in line with sales compensation strategy.Developed and implemented employee/management communication strategy and training for all rewards programs. Approved and rejected bonus target offers for new hires that ensured compliance and market competitiveness.Served as the primary liaison between HR, Corporate Compensation, Legal and Finance for sales effectiveness.Coordinated exceptions and appeals related to the Incentive Compensation Plan.

Effectively modernized a variety of legacy systems including claims, provider, procedure, medical policy, clinical data, benefits and inter-departmental/inter-plan communications. Led the successful completion of a $400M legacy modernization project that increased the pass through rate of claims with higher rates of accuracy.Supported Application Service Providers, drove the achievement of real-time processing, created dynamic benefits and supported member-level processing.

Served as a program manger for a global organization in terms of sales, marketing, quotes and leads and successfully integrated several global regions into one central CRM system.Successfully implemented HRM modules for payroll, time and attendance, performance appraisal, HR management information system, recruiting/learning management, employee self-service and analytics. Maintained continuous alignment of program scope with strategic business objectives, making accurate program modification recommendations that enhanced the effectiveness of the business results and strategic intent.

Worked in collaboration with E-recon team’s Medicare government program to assist in system specifications, reporting and analysis of data. Led system-testing efforts while analyzing business needs and building processes that met those specific needs.Developed a comprehensive project plan that included a requirements management, design and testing plan.