Naillah Rahmatullah Email & Phone Number

Sydney, NSW, AU

• Providing advice to management and implementing People & Culture initiatives that support identified groups undergoing organisational change.

• Providing broad administrative, executive and system assistance to support the organisational change business partnering function within the Organisation Design Program.

• Identification of coaching and training needs across the centre through analysis of quality feedback and customer enquiry data
• Plan, create/source and facilitate a wide range of learning and professional development activities to satisfy the identified coaching and training needs of the centre and support the development of all team members

• Delivering exceptional first level support and advice to employees and line managers by providing high quality, accurate and professional advice to a range of HR queries.
• Knowledge of HR systems such as Workday, Oracle PeopleSoft, SAP and PageUp

• Assisting customers with queries about their banking and helping them find the right solution to meet their financial needs.
• In-depth understanding of the Group’s offerings enabling me to provide advice on products and services.

Blacktown, New South Wales, Australia

• Provide customer service and assisting customers in a professional and efficient manner
• Working in a team environment to provide excellent customer service
• Ensuring maximum sales of add-on items such as warranties to meet KPIs