Naim Arbaje Email & Phone Number

Providing Quality Assurance consulting services to clients, catering QA program models to their respective business needs, promoting success amogst their staff and excellence towards their consumers.

Homestead, Florida, United States

Medley

Performing quality assurance audits on agents pertaining to office/outpatient scheduling departments for UHealth according to company policy standards.Periodic coaching of new staff on UHealth's quality expectations throughout the course of their 90 day probation period. Creating spreadsheets containing quality assurance metric calculations for all.

Doral, Florida, United States

Responded to and resolve on the first call, member service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondenceHelped guide and educate members about the fundamentals and benefits of consumer-driven health care topics to include managing.

Miami/Fort Lauderdale Area

Collecting self-pay balances for several doctors in several practicesResolving billing and coding issues with insurance companies as well as appeal payment remittance denials.Aiding the office manager in implementing a system where work flow is more efficient as plans for expansion are beginning to arise.Transporting and archiving medical records to the.

Tested labels for several pharmaceutical products of various lots using atomic absorption in their pre, peri and post production stagesMaintained record of all prepared buffers, solvents, stock and all other solutions in laboratory log book.Tested values of post-production samples after undergoing stomach simulations in the Hanson Vision Classic 6.Analyzed.

Aiding in the management and monitoring of collectors’ and dispute managers’ responsibilities and performance.Managed 2 direct reports while sub-managing 11 other employees.Responding to consumer escalations from verbal or written communication.Aiding in increasing efficiency and productivity which has brought about record months in department revenue.

Collecting bad debt (delinquent accounts) for hospitals, private practitioners, medical groups and other commercial entities.Filing probate claims and satisfactions on eligible accounts with the courts.Responding to credit bureau disputes through the use of the e-Oscar system.

Miami/Fort Lauderdale Area

Molded PDMS chips and studied the separation of 2 inorganic oxidizers with the use of a red dye under a Micralyne laser detector.Researched determination of inorganic oxidizers (NH4NO3, NaHCO3, etc) of 500 ppm, utilized in explosives, in buffer, using contactless conductivity capillary electrophoresis – applying a Micralyne electrode system to a.