Naim Batuhan Kahraman Email and Phone Number

Digital Product Lead & Scrum Master -Home&fixed Squad*Managing the design, development, and management processes of the Vodafone Yanımda app to enhance the experience of Vodafone home internet users. Developing new opportunities within the app and improving existing user flows to optimize the user experience. Conducting A/B tests to increase conversion rates and traffic while enhancing the user experience. Coordinating efforts between technical, design, and business teams, as well as stakeholders. Overseeing release processes for the app and web platforms and conducting user acceptance tests (UAT). Generating and implementing growth-focused projects.*Responsible for configuring (BTL) communication and analyzing their outcomes using MarTech tools within Agile metrics and rituals.

Digital Product Lead & Scrum Master - E-Commerce - C2dfixed Squad *Develops new opportunities and enhances existing journeys to increase funnel conversion and traffic while improving user experience by analyzing data, user feedback, and conducting A/B tests. Coordinates efforts among technical, design, and business teams and stakeholders. Oversees release processes and conducts user acceptance tests (UATs) for app and web platforms.*Responsible for configuring (BTL) communication and analyzing their outcomes using MarTech tools within Agile metrics and rituals.

Digital Product Lead - Chatbot, Voicebot, IVR - Tobi Fixed Squad*Managed requirements discovery, business & solution design, user story writing, feature development and user acceptance tests*Sustain marketing initiatives and communication strategies aimed at boosting Monthly Active Users (MAU) and enhancing customer retention*Set a Natural Language Understanding Model (NLP) and Conversation Design with continuousimprovement approach and achieved 93% understanding accuracy*Creating personalized chats & experiences by using cloud based NLU service, conversation design tool and Splunk alongside with Adobe Target, Adobe Audience Manager and Adobe Analytics to provide data-leveraged reactive & proactive personalized chatbot experiences for user needs within the company goals.

*Adopting a proactive approach to decision-making and aligning actions with market conditions.*Optimizing revenue from various products, particularly Fiber Internet/VPN, Data Center, and Cloud, while focusing on increasing average revenue per user.*Assessing telecom market conditions, considering both domestic competition in Turkey and the global perspective.*Responding to the latest actions taken by the competitiors and the needs of the market,*Preparing and delivering cause-oriented campaigns

*Helping, installation and fixing customers' problems of the Virtualization, Storage, Server, Hyperconverged and Backup.

*We deal with planning of operations: determination of deadlines of the projects, creating rota for each material card, creating work orders on CoralReef, updating planning schedule everyday according to the completed/non-completed workorders.*We also make analysis of the facility and find answers to following statements: The layout type of facility, manufacturing processes and the tools & machines used for each process/product type, analysis of the general processes and problem recognitions, applying methods for solving problems, Industry 4.0 analysis, ergonomic & work measurement analysis of the facility, ways to optimize each thing we analyze.

*Çuhadar trailer is a trailer manufacturer and produces all kinds of trailers. They produce trailers based on customers requests and Europe and Asia Standards. *We deal with customer requests before producing trailers.--I observed drawing in 3D, CAD, SolidWorks, programs and gained some skills.-- I also make analysis of the facility and find answers to following statements: The layout type of facility, manufacturing processes and the tools & machines used for each process/product type, analysis of the general processes and problem recognitions, applying methods for solving problems, Industry 4.0 analysis, ergonomic & work measurement analysis of the facility, ways to optimize each thing we analyze

*Basic functions about engineering services, inspection department was learned.*Assisted in communication between departments.*Solution suggestions were made to a few problems observed in the company and these suggestions were presented to the responsible engineer.