Muhammad Naim Farhan Mahamud
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Muhammad Naim Farhan Mahamud Email & Phone Number

Helpdesk Analyst L1 at Prudential Assurance Malaysia Berhad
Location: Petaling Jaya, Selangor, Malaysia 6 work roles 2 schools
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Current company
Prudential Assurance Malaysia Berhad
Role
Helpdesk Analyst L1
Location
Petaling Jaya, Selangor, Malaysia
Company size
3758 employees

Who is Muhammad Naim Farhan Mahamud? Overview

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Quick answer

Muhammad Naim Farhan Mahamud is listed as Helpdesk Analyst L1 at Prudential Assurance Malaysia Berhad, a company with 3758 employees, based in Petaling Jaya, Selangor, Malaysia. AeroLeads shows a matched LinkedIn profile for Muhammad Naim Farhan Mahamud.

Muhammad Naim Farhan Mahamud previously worked as Information Technology Help Desk at Prudential Assurance Malaysia Berhad and Help Desk Analyst L1 at Getronics. Muhammad Naim Farhan Mahamud holds Computer And Communication Engineering, Electrical, Electronics And Communications Engineering from Universiti Tenaga Nasional.

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Prudential Assurance Malaysia Berhad

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Profile bio

About Muhammad Naim Farhan Mahamud

Muhammad Naim Farhan Mahamud is a Helpdesk Analyst L1 at Prudential Assurance Malaysia Berhad.

Current workplace

Muhammad Naim Farhan Mahamud's current company

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Prudential Assurance Malaysia Berhad
Prudential Assurance Malaysia Berhad
Helpdesk Analyst L1
Website
prudential.com.my
Employees
3758
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6 roles

Muhammad Naim Farhan Mahamud work experience

A career timeline built from the work history available for this profile.

Information Technology Help Desk

Current
Prudential Assurance Malaysia Berhad

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Handling calls and replying to emails pertaining to Prudential Application technical issues. - Ticket logging with description of issue reported, details enquired during probing and troubleshooting steps done during call.- Provide explanation on latest news, campaign on Agency Circular.- Provide feedback on common issues and on how to improve call.

May 2022 - Present

Help Desk Analyst L1

Getronics

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Contracted with Getronics Solution (M) Sdn. Bhd.- Responsible for handling calls and emails from RHB Bank Staff account (Client) in Malaysia and Singapore.- Perform 1st level Technical support and troubleshooting as per guidelines provided by RHB support. - Maintaining good SLA practice and follow up with support/client on each case. - Document all the.

Sep 2021 - Dec 2021

Ict Service Desk Analyst

Petronas Ict Sdn Bhd

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

  • Responsible for handling calls related to technical issue of M365 application, SAP and others application/portals supported by PCC.
  • Follow the basic script of greeting, probing and closing during handling calls.
  • Provide an ICT service desk Level 1 troubleshooting, before proceeding to escalate to Level 2 Service desk in case required.
  • Provide credible information entitle to Petronas user according to the work ethic and SLA.
  • In case of sensitive information, further verified user base on the verification questions in the probing script provided by PCC before informing user.
  • Up to date to any changes/update in the system to smoothen the workflow of helping user resolving their issue/request.
Apr 2020 - Sep 2021

It Helpdesk (Intern)

Tnb-It Sdn Bhd

Johor, Malaysia

  • The intern was divided into two-phase, the first was with the Field Support Service Team (FST) at Wisma TNB JB for 1 and a half months, while the second phase was following the Telecommunication team of the ICT.
  • Fix common technical issues that been reported by workers in Wisma TNB JB
  • Handles problems such as unable to detect the printer, cannot connect to the internet and setting up video conference equipment for meetings.
  • Went to PMU to prepare channel according to client need.
  • Handles case related to network breakdown
  • Regular check up on PMU and PPU.
Mar 2018 - May 2018

General Worker

Ejal Maju Engineering

Johor, Malaysia

Responsible to assemble window frame, installing ceiling, painting steelwork and cutting glass for window.

Feb 2017 - May 2017

Waiter

The Manhattan Fish Market

Putra Jaya, Malaysia

Responsible to take orders from customers, promoting and ushering customers into the restaurant.

Mar 2016 - May 2016
Team & coworkers

Colleagues at Prudential Assurance Malaysia Berhad

Other employees you can reach at prudential.com.my. View company contacts for 3758 employees →

SC Safura Chan Safura Chan Colleague at Prudential Assurance Malaysia BerhadWP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia View → SN Syaza Najieha Muhd Nazri Syaza Najieha Muhd Nazri Colleague at Prudential Assurance Malaysia BerhadKuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia View → PM Periang Monica Periang Monica Colleague at Prudential Assurance Malaysia BerhadMiri, Sarawak, Malaysia, Malaysia View → YK Yassir Khalifa Harmin Yassir Khalifa Harmin Colleague at Prudential Assurance Malaysia BerhadDamansara, Selangor, Malaysia, Malaysia View → MH Mohd Haizrik Mohd Haizrik Colleague at Prudential Assurance Malaysia BerhadSelangor, Malaysia, Malaysia View → HN Haziq Nordin Haziq Nordin Colleague at Prudential Assurance Malaysia BerhadBandar Baru Bangi, Selangor, Malaysia, Malaysia View → CY Cheng Yee Lee Cheng Yee Lee Colleague at Prudential Assurance Malaysia BerhadMalacca, Malaysia, Malaysia View → AG Alex Gan Alex Gan Colleague at Prudential Assurance Malaysia BerhadJohor Baharu, Johore, Malaysia, Malaysia View → SK S.Vinoth Kumar S.Vinoth Kumar Colleague at Prudential Assurance Malaysia BerhadPenang, Malaysia, Malaysia View → JN Jeremy Ng Jeremy Ng Colleague at Prudential Assurance Malaysia BerhadSarawak, Malaysia, Malaysia View →
2 education records

Muhammad Naim Farhan Mahamud education

A Level

Kolej Teknologi Timur
FAQ

Frequently asked questions about Muhammad Naim Farhan Mahamud

Quick answers generated from the profile data available on this page.

What company does Muhammad Naim Farhan Mahamud work for?

Muhammad Naim Farhan Mahamud works for Prudential Assurance Malaysia Berhad.

What is Muhammad Naim Farhan Mahamud's role at Prudential Assurance Malaysia Berhad?

Muhammad Naim Farhan Mahamud is listed as Helpdesk Analyst L1 at Prudential Assurance Malaysia Berhad.

Where is Muhammad Naim Farhan Mahamud based?

Muhammad Naim Farhan Mahamud is based in Petaling Jaya, Selangor, Malaysia while working with Prudential Assurance Malaysia Berhad.

What companies has Muhammad Naim Farhan Mahamud worked for?

Muhammad Naim Farhan Mahamud has worked for Prudential Assurance Malaysia Berhad, Getronics, Petronas Ict Sdn Bhd, Tnb-It Sdn Bhd, and Ejal Maju Engineering.

Who are Muhammad Naim Farhan Mahamud's colleagues at Prudential Assurance Malaysia Berhad?

Muhammad Naim Farhan Mahamud's colleagues at Prudential Assurance Malaysia Berhad include Safura Chan, Syaza Najieha Muhd Nazri, Periang Monica, Yassir Khalifa Harmin, and Mohd Haizrik.

How can I contact Muhammad Naim Farhan Mahamud?

You can use AeroLeads to view verified contact signals for Muhammad Naim Farhan Mahamud at Prudential Assurance Malaysia Berhad, including work email, phone, and LinkedIn data when available.

What schools did Muhammad Naim Farhan Mahamud attend?

Muhammad Naim Farhan Mahamud holds Computer And Communication Engineering, Electrical, Electronics And Communications Engineering from Universiti Tenaga Nasional.

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