Naim Fuad Email & Phone Number

• Championed the day-to-day customer service operations, delivering exceptional service and support to customers, consistently exceeding expectations.• Created creative, informative, and engaging customer-oriented content, including product descriptions, email communications, and social media posts, that helped to strengthen customer relationships and promote brand loyalty.• Collaborated closely with the operations team to improve and automate the customer service process, leveraging innovative tools and technologies to streamline workflows and increase efficiency.• Managed and implemented organizational strategies on a day-to-day basis, ensuring all customer service activities aligned with broader company goals and objectives.• Maintained and updated documentation to improve writing skills, creating detailed manuals, training materials, and standard operating procedures that helped to improve the overall quality of customer service.

• Generate leads, reaching out and engaging with health professionals and various stakeholders at healthcare centres to meet personal and team KPIs• Informing and selling our range of solutions that helps the customer needs• Maintain a professional, competent and honest relationship with customers throughout the entire customer journey• Assist the deployment team to deploy customers and ensure customers convert to users.Support the support team during potential downtime• Research and understand user requirements and communicate it effectively to the development team.Potentially lead or contribute to company projects

Semenyih, Selangor, Malaysia

• Prepared laboratory equipment for students to conduct lab experiments, ensuring all instruments were calibrated, functional, and safe for use.• Assisted and closely monitored students conducting experiments, offering guidance and troubleshooting issues as needed to ensure successful completion of lab objectives.• Troubleshot and performed routine maintenance on equipment to minimize downtime and ensure optimal performance.• Designed and fabricated custom PCBs using industry-standard software and tools to support student projects, fostering creativity and innovation in the classroom.• Conducted engaging workshops on 3D design for 3D printing using AutoCAD, providing hands-on instruction and helping students develop valuable skills for the modern workplace.• Conducted workshops on PCB design using KiCAD, introducing students to the latest techniques and best practices in circuit board design.• Operated, repaired, and maintained 3D printers for students, ensuring machines were operational and well-maintained, and providing technical support as needed to students and faculty.

Petaling, Selangor, Malaysia

• Handles and resolve customer enquiries and complaints, exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries.• Handles enquiries from both walk in and phone in IKEA customers and provide service recovery of IKEA's external contractors.• Follow up on Delivery when stocks arrived cases, No Stocks cases and manage Cash on Delivery cases and payment has not been collected• Check accuracy of purchase orders and hand it over to customers or home delivery team in merchandise pick up section• Record information, handle paper works and compile statistics, general housekeeping and other duties related to the job• Ensure that after-sales service is provided in positive and efficient manner.• Work with the department to ensure the department goals and action plans and implemented and follow up.• Record information accurately in the relevant systems so that the Department can use the data to make resulting analysis• Develops a strong knowledge of the delivery and assembly facilities and provide / promote to customer.